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Deploying Profiles in Unsupervised Mode with Configurator 1.0.1

When I attempt to use Apple Configurator with 30 iPad2's with a MacBook Pro (Lion 10.7.3), Apple Configurator 1.0.1, and Bretford cart in Unsupervised Mode. With two profiles assigned in the prepare stage (enforcing a passcode requirement and adding web clips; not that complex at this testing stage), it never completes. The status of all devices after completion:


Tap device to install profile.


Naturally, I could not do that with 30 of these devices at once, so after only a minute or so of this it will error out sequentially saying:


Can't install profiles.


I still can run through the setup assistant and everything else on individual iPad's, but it will definitely mess up any attempt at seriously prepping these things for deployment in advance. Is this seriously by design? We are piloting these devices at the instution, and Apple's promise of the Layered Ownership Model is still Institutionally Burdensome (excuse the pun).

iPad 2, iOS 5.0.1, Lion 10.7.3 & Configurator 1.0.1

Posted on May 9, 2012 3:55 AM

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Posted on May 9, 2012 5:07 AM

It has been my experience that once you take the devices out of the cart you will be able to tap and install the profile and everything will be set up the way you wanted it to be. It is still a pain to have to do this for each device. Apple's ingrained philosophy is oriented around individual ownership and these types of hassles are the result.

24 replies

May 18, 2012 8:33 AM in response to Rwickberg

If you take a backup of an unsupervised device that has completed the setup assistant, and then apply that backup to new, unsupervised devices in prepare mode, the setup assistant will not run on the new devices after Configurator is done with them.


I'm not sure if restting the devices will clear the profiles or not. You may have to give it a shot.

May 18, 2012 8:54 AM in response to gyrhead

Yes, this seems to be working for me. Put all settings into one profile.


BTW, I ran into the trouble with non-setup iPads that others are bringing up on this thread. And I can vouch for the process of restoring an image from one ipad that has been through the setup assistant to those out of the box. Works fine in testing so far. Thanks ya'll!

May 18, 2012 3:13 PM in response to alexanderstein

This is starting to drive me just a little crazy. I took a fresh ipad 2, ran the setup assistant manually, connected it to configurator, updated ios to the latest, installed a profile I wanted, installed apps I wanted. Tested it, everything great. All apps at least start up as expected when you tap on them. Backed it up. Set configurator to update IOS, erase everything, restore that backup. Nothing else. Connected another ipad. It updated iOS, supposedly restored the backup. A web clip I put on the machine was there, but none of other 6 apps I had preloaded! Cleared all the prepare settings in configurator, clicked on apps, checked the 6 apps I wanted, clicked prepare, connected the same (2nd) ipad again. It installed the apps. but half of them don't work! Dragon Dictation, FirstClass Mobile, Powerteacher Mobile, and findiphone don't launch, the screen just flashes when you tap them, but it stays on the same screen. Google Search and iBooks go into the app, as expected. If I download these apps from the app store, they work fine. Argh! any suggestions? Besides just give up on Configurator for non-supervised iPads, which seems to be the smart move right now?

May 18, 2012 3:53 PM in response to SEG-IT

I have a similar problem, but related to exchange email payload/profile. If I want to deploy out to not supervised devices and leave the username and password as well as the domain empty, then it prompts me to enter theis information on behalf of the user before it completes the profile installation . It always fails. How would I get around this one without having to go through entering user email and password information I.e. it prompts the user for that information not me as i do not know there passwords. Or do I have to tell the users to set this up manually? Thing is I am loathed to do that as they don't know the exchange svr info.


Thanks

May 21, 2012 9:32 AM in response to christopher274

Thanks, that was a help. I wiped all the apps from both itunes and configurator, authorized the apple ID I will be using permanently for all these ipads, downloaded the apps again, imported them into configurator again, and then installed them with configurator and now they work.


Back to the issue of how to best get profiles onto unsupervised machines, though. I want each ipad to have the password to a secure wifi network preloaded. I put it on one ipad, backed that up, restored that backup to another ipad, and the password didn't go. I tried then creating a profile with the password in it, installing that on an ipad, backing that ipad up, restoring the backup, and the profile didn't install with the restore. Obviously I can tell the configurator to install the profile, but that's when I end up having to tap the screen of every ipad, and that's what I've been trying to avoid.

May 21, 2012 9:38 AM in response to Rwickberg

Yes, when preparing unsupervised devices, you will have to tap on the UI of each and every device when installing profiles. There is no way to capture the WiFi passwords in a backup with Configurator. THe backups that Configurator makes are not encrypted, so sensitive info like passwords do not get backed up.


To distribute these profiles without interacting with each device, you could try to following:


1. Supervise the devices

2. Email the profiles to your users. The profile will be installed on the device when the user clicks on the profile.

3. Put the profile on a web site for your users.

4. Use an MDM server (Apple Profile Manager, Jamf, etc).


Hope this helps,


Chris

May 21, 2012 9:51 AM in response to christopher274

For me installing wifi profiles with the password in it on an iPad works.

Then go to General -> Reset -> Rest All Settings.

Wait for the iPad to restart and then back it up with Configurator.

Then use that backup with Erase and the wifi is working working and the setup assistant loads as well.

The only profile that does work well is one for an IMAP account - the account details are still in there. So I'm going to email those to users or use Lion Server MDM to distribute them.

Jul 20, 2012 3:31 PM in response to SEG-IT

I can only get my wifi profile to take affect if I apply it on supervised or if i set the wifi after prepare with supervision and then back up the supervised device and restore the backup to the rest of the cart. Also in non supervised, when I set up a "master" and backup/restore, the wifi won't restore. Again, it does restore if supervised. The supervise method works great however I don't like that I can not get pictures/videos off of a supervised device by connecting to any computer.

Deploying Profiles in Unsupervised Mode with Configurator 1.0.1

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