You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

koneu Author

Level 1

0 points

Bluetooth after upgrade to 10.7.4

Hello,

I've just upgraded my iMac to 10.7.4 and now find myself unable to use my magic mouse. The reason I found so far is that bluetooth has been deactivated, and I cannot turn it back on via the settings panel. I've tried it both via the status bar icon and the settings pane, but neither activate bluetooth.

The iMac is the 27", late 2009 model. It has a 3,06 GHz Core 2 processor. Mac OS was updated to 10.7.4 (11E53). Up until the update, the system worked flawlessly.

iMac, Mac OS X (10.7.3)

Posted on May 10, 2012 7:25 AM

Top-ranking reply

softwater

Level 5

5,556 points

Posted on May 10, 2012 7:30 AM

Hold down the 'option' key and click on the icon in the menubar.

Does the 'Turn Bluetooth On' option work from there?

If not, see if the 'Create Diagnostics Report on the Desktop...' option in the same menu will give you anything.

View in context

18 replies

gtmagnet

Level 1

20 points

May 15, 2012 1:14 PM in response to ian.swope

Sounds like you restarted a number of times. Did you ever SHUTDOWN the computer? There is a big difference between the two. Shutdown removes power from the BT module, restart does not. Sometimes this helps.

valtteri

Level 1

0 points

May 23, 2012 2:36 PM in response to gtmagnet

I had been experiencing really strange symptoms after trying to get Magic Mouse working under Bootcamp Windows 7. As I'd been tampering with the Bluetooth setting on the Win side, I'd restarted the computer multiple times and during all this probably tampered with quite a few different things, thinking this would not carry over to the OS X side. I never shut down the computer during this.

After booting OS X, Magic Mouse paired up and connected, but the symptoms were as follows:

upon lifting the mouse up from the table only a few centimeters, the cursor would jump to a random coordinate on the screen
scrolling (or swiping for that matter) did not work
Bluetooth settings would not load up, overall sluggishness with everything related to Bluetooth

My console was spewing out the same logs as fcustodio's. Following gtmagnet's advice, I simply shutdown the computer, powered it up, and voila! Everything was back to normal - Magic Mouse is now working perfectly!

So anyway, thanks for the simple but EFFECTIVE advice, gtmagnet! 🙂

si71

Level 1

0 points

Jul 11, 2012 12:41 PM in response to fcustodio

PRAM reset did the trick.

Bluetooth after upgrade to 10.7.4