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Email on iCloud not working, AGAIN

AT 6:55 Eastern, iCloud email is not working again in the New York, Long Island area. Why has iCloud email been so unreliable? This failure has been happening on a regular basses. Please, if anyone with a vast Apple knowledge has any advice I'm open to suggestions.

MacBook Pro, iOS 5.1.1, iCloud email problem

Posted on May 11, 2012 4:01 AM

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138 replies

May 11, 2012 12:58 PM in response to racassano

Same in Russia. Doesn't work on Mac, iPhone, iPad. Web interface (icloud.com>mail) doesn't respond as well. It has been working pretty reliable, with the exception of constantly telling me my password is wrong since icloud was launched. But these past 2 days it has stopped responding almost completely.


Thank god I didn't fully transition to icloud email as my primary email service.


Thanks Apple for screwing your users again. Even Microsoft services are more reliable these days (they have less money and more users than you).

May 11, 2012 2:42 PM in response to Runbike

Likewise for me. I appear to be 'one of the 1%' as well.


Its frustrating to see the icloud status page claim there was a < 1 hour outage for <1% of users yesterday that was resolved, and only a day later is there a new outage notice up (which appears to have been there for some hours how).


In the middle, it was pretty much unclear how to report such an outage to Apple. My icloud email was unuseable and unresponsive throughout pretty much the entire intervening period (including now).


Now I am seeing the odd incoming delayed email header, but its basically still unuseable.


Not working via my mac, iphone, or directly at www.icloud.com.


What its really surprising to me is the apparent lack of monitoring fidelity at Apple for this service. Clearly the service must be split into many smaller service slices (for availability and load balancing, I'm sure) - and one of those 'slices' is b0rked.


But why don't Apple monitor every one of those subsets of their population automatically (there must be a finite number of those - I'm guessing circa 256)?


Second, why not admit the true extent of the fault on their website? Why claim it was down only briefly a day ago when its basically been unuseable for more than a day?


There may be some sort of mistaken impression tha status page is better when it under-states the extent of issues.


It isn't better that way.


Frustration abounds - including that the current (second shot at) an outage message on the status page has no estimated time-to-repair.


Is there even 24x7 management of this service? It appeared to be ignored (with no outage posted) until daytime in California, throughout the Australian daytime yesterday when it simply didn't work for me, at all.


No apparent number to call, no direct/simple way to report the thing as being down.


I dont *want* to stop using icloud, but if this isn't resolved soon and if it becomes any sort of habit, I'll have no choice but to leave, which would be immensely frustrating.


Back at that status page- I hope someone isn't rewarded for minimising downtime, and hence isn't actively omitting the admission of how bad this really is for the "<1 %" affected, so their manager can pat them on the head and say 'good job, less than one hour downtime for less than 1% of customers, thats not so bad'.


Its so bad.

Email on iCloud not working, AGAIN

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