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Level 1

2 points

Apple ID stolen

I was not able to login to my Apple ID Account. I tried to recover my password, The "forgot password" gives you the option of using either an email or security question to reset your password. I tried email first, and it didn't come to me, then I tried security question, which asked for my birthday. I entered it, and was told it was not the birthday associated with the account. So I created a new Apple ID using my old Apple ID, the strange thing I was allowed to do that, I was expecting to receive a meesage tellingme that that email was in use. Anyways, the account was created fine but I can't update any of my content on my ipad or iphone.

I am sure some one has hacked my account and changed the Apple ID, the security question, the email, and every thing in the account, and now he/she has my credit card information and I won't be receiving any notifications if he/she uses it.

Posted on May 14, 2012 3:56 AM

26 replies

Oct 6, 2012 11:33 AM in response to Lopor

SAME PROBLEM HIJACKING MY APPLE iD... EMAIL RESPONSE INVALID LINK

NO RESPONSE FROM SECURITY TEAM .........ALL MY 5 COMPUTER WAS DEAUTHORIZED ALREADY.....

HOW LONG CAN WE WAIT TO SOLVE THIS PROBLEM......HIJACKER WAS SO LUCKY

I ALREADY SPEND 3,000 DOLLAR ON MY ACCOUNT....

Dec 10, 2012 11:36 AM in response to Lopor

This also happened to me in June 2008; thankfully, my credit card information with the account had already expired. At that time, I didn't report it, just created a new Apple ID for itunes.

However, four years later, i am still having issues (and am currently emailing with an Apple rep concerning this through the billing and purchasing department) authorizing music bought under that previous hacked Apple ID. This all came to light when i got a new computer and tried transfering the music files via home sharing. When i purchased an iPhone in fall of 2011, I somehow was able to regain access (or maybe re-create?) that previous account. That's why i believe i am having this issue with authorizing— even though these select songs were purchased under the same Apple ID that was once hacked, it's almost like that account was re-created, thus erasing my previous purchases under that same accountname. When i check my purchase history under that account, it only has a history that starts from fall 2011 to the present. Is anyone else having this issue?

As someone said earlier, i've done EVERYTHING that has been suggested on the boards, and have spent a good 5 hours or more trying to figure this out myself. I'm thankful someone is now helping me; however, i don't know if i've been emailing with an actual person or some kind of automated responser. It's almost like whoever is reading my emails are not listening to fact that i've done every suggestion they offer up, and that i think i've narrowed down the problem. I will post the resolution if this is finally resolved.

Dec 14, 2012 4:48 PM in response to docspencerreid

Just wanted to post my resolution (yes, there is one!) in case anyone else has this issue in the future 🙂

I apparently have another Apple ID, which i did not create, in which the songs i was having trouble authorizing are shown as being purchased under (my ID name was altered by removing one letter of the original ID name, i assume by the hacker). At the time, i didn't report it; i just created another Apple ID. Thankfully, I was able to log into this hacked account by resetting my password. I did have to supply an answer for my security question, but it was the same. I wouldn't have even known about this other ID if not for emailing a complaint to iTunesStoreSupport@apple.com

Hope this helps!

Feb 22, 2014 12:33 AM in response to Lopor

I got this problem yesterday when I was going to get an app from the store and I was told to type in my password. I've never had any problems before with my account so haven't changed my password so I just typed in my password and it told me it was wrong. So I tried a few other password that I have for some games I play but they were also all wrong.
Now I was getting kinda frustrated so I did the password recovery with the e-mail or the secret question thing. I never got an e-mail the first time nor the fifth time I tried and when I did the secret question, the thing told me that my birthday date was wrong. So I got confused and went to the Apple website and tried to log on there, I tried to log in but it was the same deal. It told me that there was no apple ID in my name.
So I guess someone hacked it and change everything! I made a new account with my e-mail that I have in the first account, which is strange, to try to get some help with this.

Is there any thing you or I can do to get this fixed?

Best regards,

Fredrik

May 30, 2016 6:15 PM in response to Lopor

I woke up today found all my Apple Products not working anymore, I checked my AppleID email and found a bunch of security warning emails from Apple and a spam email from someone says that could unlock my ID. Then I did a little research found out that it's a common scam and the only way to resolve is to contact apple support. As right now I can't even use my phone to call anyone, can apple staff help me solve this as soon as possible. Thanks!

ChitlinsCC

Level 7

20,924 points

May 30, 2016 6:19 PM in response to FlameApple

It is my understanding that this will not be easy...

Contact Apple for help with Apple ID account security

May 30, 2016 6:24 PM in response to ChitlinsCC

Contacting apple directly requires phone calls but my phone is disabled and I cant make a call, posting it in the forum here is the only choice i have...