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al2012xxx Author

Level 1

9 points

can't save PDF documents with safari

Hi and thanks in advance for your time.

I just updated to Snow Leopard (see specs below).

I have been retrieving PDF documents from Guru.com. In short: you get a link, you click on it, the document appears as PDF, you save it as PDF from Safari.

After doing the update, now I can't save the PDF documents as I was able to do it before the update. I get the following message:

The document “english media kit.pdf” could not be exported as “english media kit”.

MacBookPro Intel Core 2 Duo

Safari 5.1.7

Running Snow Leopard 10.6.8

Adobe Reader 10.1.3

Preview 5.0.3

MacBook Pro (15-inch Early 2008), Mac OS X (10.6.8)

Posted on May 14, 2012 9:59 AM

Best reply

mcbuffy

Level 4

1,066 points

Posted on May 14, 2012 11:27 AM

Hello,

It seems it's a problem with plugin(s) from Adobe Reader.

You can try that :

Go to the folder : Your Hard Drive / Library / Internet Plug-ins.
If you see a file with PDF in its name drag it to the trash.
Quit and restart Safari to test with a PDF.
If it works you can empty the trash.

Hope this will help. 🙂

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19 replies

Oct 5, 2012 6:44 AM in response to montemat

Absolutely.

It did indeed work for me too under 10.8.2 and Safari 6.0.1.

Thanks a lot!

Nov 19, 2012 11:50 AM in response to Magnus.LPA

Deleting the files "AdobePDFViewerNPAPI.plugin" and "AdobePDFViewer.plugin" worked BUT then Safari couldn't display pdf files embedded on web pages.

I found putting "AdobePDFViewerNPAPI.plugin" back fixed the display problem.

What I didn't know was that now when viewing a pdf, there is the pdf menu that becomes visible when mousing to the bottom of a page on the displayed pdf. Using it instead of the old Safari method for saving pdf's on web pages solved my problem.

Thanks to C D R (above) for the tip!

I'm on Snow Leopard 10.6.8.

Jul 17, 2013 2:29 PM in response to al2012xxx

Thanks! Removing those items worked!

rollosan

Level 1

0 points

Aug 31, 2013 9:00 AM in response to al2012xxx

I tried removing both AdobePDFViewer.plugin and the NPAPI.plugin files and had no success so I restored both files and then deleted the NPAPI file and all is good now.

can't save PDF documents with safari