Cannot log into support communities

Hi This is actually recyclemichael using the account that I was locked out of so I have totally solved this for my case. Sadly I have to work right now but I will be posting how I sorted this issue very very soon like this evening if I get a chance!

Problem solved!

I think this issue is a mixture of conflicted apple IDs giving problems on the apple server but also conflicted and / or damaged permissions on my MacBookPro. Here is what I did:

First of all I followed the instructions in this link:

How to find out if you have multiple Apple IDs

It seems like a strange set of instructions because it is asking you to find out if you have an apple ID when you know you have one! Part of this process will also involve re setting your password which also seems strange because loosing your password was not the problem. However if you follow the instructions you end up with a page which in my case showed that I had two apple IDs using the same e mail address. It was this conflict that was causing the problems. The solution is therefore to change e mail addresses so there is no overlap of e mail addresses between accounts.

For some people this has been enough to solve the problems. However for me one of my accounts would still not work.

On another thread I had been advised to repair permissions which I had done from disc utility but it had not helped. However on OSX daily I read..."In mac OSX Lion repairing permissions from the Disk Utility app doesn’t repair the users file permissions"! Hmm nice one Apple- reparing permissions does not repair permissions! It seems that you have to use disc utility from recovery mode.

I then followed these instructions on OSX daily (dot com)

Repairing a Mac Boot Disk with Disk Utility & OS X Lion

• Reboot the Mac and hold down Command+R (To boot into recovery)
• Select “Recovery HD” at the boot menu
• At the Mac OS X Utilities screen, select “Disk Utility”
• Select the boot volume or partition from the left menu and click on the “Repair” tab
• Repair Disk is now possible, click on “Repair Disk” to repair the boot volume
• Now verify disk permissions and repair them

And bingo both accounts work!

I can't mark anything as solution anymore, but we're both sorted now I think...

Not a problem, points are not my thing but I'm glad for the mutual support. Now to stop wasting time and use the puter for what it's meant for ie a day's work now and then.