Quicktime problem

I'm wondering if you are looking at the wrong options in the Tools>Manage Add-ons screen.

You may try this. It's not urgent - so take your time.

Close down IE9 and open up ITunes.

Navigate to ITunes Store and then go to Support (You will see this option on the RHS of the screen).

Open up a video demo in the support screen. (you have previously stated that you can play videos from within ITunes).

While the video is playing, go to Tools > Manage Add-ons

Display the list of add-ons in the "Toolbars and Extensions" category.

On the LHS of the screen you will see a control which should be already set to list "Currently loaded add-ons"

There should be two Apple active x add-ons listed:-

These are required to play the Apple demo video.

This information will give a starting point to see what is going on.

The point that I am trying to make is that the IE9 you see from the ITunes support web page (i.e. from within ITunes) is not the same IE9 that you use to open videos from a normal google search on the open web (i.e. outside ITunes).

If you look very carefully at the ITunes IE9 display (i.e. running support videos from within ITunes) you can see that it is running in compatibility mode.

Crafty perhaps but perfectly allowable.

Thanks for your response.

This problem had been discussed in a different form for many months and suddenly I had noticed from about a year ago that it had "gone away" from my own old computer and also from Apple Support Communities.

At least you have a working solution - or a workaround, to be precise.

1. On your main computer screen you will have a QuickTime Icon. Does it open QuickTime? If it does not then there is a way of making it open.

2. Additionally, (and independently), when you try to open a video from the normal IE9 pages, do you see a tiny "broken sheet" symbol in the very top left web address panel? - the one which starts with http://.

If it's there, click on the broken sheet symbol and it should change from grey to blue. This makes the web page compatible with IE9.

Does this open the video?

b noir wrote

That sounds like you're trying to view the movies via Internet Explorer, but you haven't got the QuickTime ActiveX control installed.

Are you attempting to view the movies using IE? If so, which version of IE do you have?

I'm sorry if I butted in to this discussion. I have not quite forgotten the "Run as Adminstrator" saga, which has not reappeared in the past year, even in the Apple discussions.

Once an ActiveX control is downloaded you are not prompted to run it again.

Hence, as you stated, you had not seen this prompt for some time. (A system restore point demonstrated the "before and after" results.)

However there are two inconsistencies in scm2210's posts.

1./ He was asked to run an add on when he viewed an ITunes demo Video, indicating that he had not previously run a video, or that particular series of videos.

2./ The Targus website, when I eventually got round to looking at it, runs off Adobe Flash player for videos.

All these things are confusing to a new user, so there may have been some finger trouble. including some from myself.

Also some older sites are incompatible with IE9, and more importantly UK and US websites differ in content, and possibly date of issue.

I can recreate the problem simply by enabling Safety > ActiveX filtering.

Will wait to see further responses.

I had the same issue, but it has been resolved.

When you want to play quicktime video on some websites, check if your activeX filtering is turned off by clicking on the "gear" icon in IE9, then select the "safety" option and uncheck "activeX filtering" to disable the filtering permanently (you can activate it again later).

Or, try clicking the "stop" icon (it's "stop" icon, right? =__=) before the "refresh" icon and click "Turn off activeX filtering".

Yes, agreed.

You may already have noticed that the TARGUS website uses Adobe flash player. This is incorporated into Google Chrome.

Also, I suspect, Google Chrome does not have activeX filtering, so QuickTime movies also play.

IE9 is very good, but can be too secure, sometimes.

Hope that SCM2210 is having success.

The issue you are having is that you are running the 64bit version of Internet Explorer (Tools/About Internet Explorer). Click the Start Button, then All Programs, then near the top you should see two Icons for Internet Explorer, one will have (64-bit) the other will not, choose the one with out. The quicktime plugin is 32-bit compatible only.

Just adding my two cents here. I had a similar issue I think. Quicktime would not load in any browser.

I am in a multi-user Windows 7 domain environment. My users are not administrators on the Public/Lab machines. I create the default user profile from the administrator account and the users account is created from this.

So to the problem and solution...

Every user had in their registry path "HKCU\Software\Apple Computer, Inc.\Quicktime\LocalUserPreferences" the following...

Keyname: Folderpath

Key Data: C:\Users\Administrator\AppData\LocalLow\Apple Computer\QuickTime\

Well that's not very useful if the user is not an administrator...they have no rights to see that folder and therefore Quicktime add-ins would fail to load.

So I tried to just use group policy and change the data in the key to use the proper wildcard of %username% in place of administrator but Quicktime did not seem to like that and it failed.

I resolved the issue by writing a VBscipt that replaces the username in the key with the current logged in user. I have this set to run at logon using group policy. I assume you could place this in the startup folder.

Take the following, add it to a text file and rename it with the extension .vbs. Then run it. Works for me. If this isn't a bug with Quicktime, I don't know what is...

Copy everything below, not this line that you are reading...

'The following script will find out the account name of the current

'logged in user and pass that as a variable to alter the registry key

'listed in line 17

On Error Resume Next

Set wshShell = WScript.CreateObject( "WScript.Shell" )

strUserName = wshShell.ExpandEnvironmentStrings( "%USERNAME%" )

Username=strUserName

'Uncomment line 5 to see what username you are getting as a test

'WScript.Echo Username

const HKEY_CURRENT_USER = &H80000001

strComputer = "."

Set StdOut = WScript.StdOut

Set oReg=GetObject("winmgmts:{impersonationLevel=impersonate}!\\" &_

strComputer & "\root\default:StdRegProv")

strKeyPath = "Software\Apple Computer, Inc.\Quicktime\LocalUserPreferences"

strValueName = "FolderPath"

strValue = "C:\Users\" & Username & "\AppData\LocalLow\Apple Computer\QuickTime\"

oReg.SetStringValue HKEY_CURRENT_USER,strKeyPath,strValueName,strValue

86celticsrule

You have basically resurrected an ancient thread by adding your comments (all very good and possibly valuable to many)

You might consider starting a fresh thread as it really has to do with Windows network/users issues. Windows Software might be a good place as well as here in QT? Your choice of course.

CCC