Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

stolen ipod touch has been registered by whoever stole it

i had my ipod touch stolen after it has already been registered then it got stolen and i think whoever stole it registered it him/herself. how can i figure out if this is so and how can i find out who has registered it so maybe i could get it back

iPod touch, white 4th generation

Posted on May 19, 2012 9:56 PM

Reply
55 replies

Oct 15, 2012 8:18 PM in response to WalkerDS

Same thing here. I have read the entire 35 page service agreement. They know where it is when it's online. They know when it has been wiped and re-registered. The privacy agreement allows them to report your activity, purchases, location, etc. Even when you disable location services, it still can locate you for most of the apps. So, from all that I've read, they could indeed find a way to assist law enforement for any number of reasons even without it being stolen. They could lock it from making another itunes account. But, they won't.


The logic seems clear to me: they simply want as much money as they can possibly get. Customer loyalty is already there through the scheme of the services. So, they know you can afford to replace it. Once you do, they've made revenue from two devices, and an extra itunes account on the device that was stolen and wiped.


It is for this reason that I'm tracking mine on my own. I will never replace the unit I've lost. And, if people are willing to do the same, all over, maybe they can make iTunes restrict the ability to make a new account on a device without providing some proof of purchase.


If someone gives someone else their old iPod, they should be able to come up with a proof of purchase. So, no excuse there. It would be a pain, but, would be some kind of compensation for the annoying parts of being an iTunes customer.


My fave part of the privacy agreement:

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for Apple to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

Oct 22, 2012 7:14 AM in response to YBY4N

I wish I could "like" this 1000 times!!! I agree, it is disgusting that apple can't do more about this!!! They can prevent you from sharing a $.99 song but they can't prevent a thief from cleaning out your $500 ipad and reregistering it to themselves!!!! I wish apple users could start a class action law suit to do something about this. They encourage thieves and theft!!! It is a win/win situation for apple since the thief obviously won't or can't purchase the device however, they will probably buy apps, music, etc once they have it registered to themselves therefor bringing in more revenue to apple/itunes. In addition, the victim of the theft will usually (as we have done) go out to purchase another device. It is simply irresponsible of apple not to do more to prevent this type of theft!!!!!!!!!!!!

Jan 4, 2013 9:55 AM in response to John Galt

My stolen Ipod touch (June 2012) somehow dropped off my apple id and is now registered to another user. I did not unregister it; in fact I renamed it "Stolen, Get Proof of Ownership". You would think that this could not happen and I do not know and Apple is unable to tell me how or can explain why the device was able to be un-registered to me and registered to another user. Many, many phone calls to Apple not much relief. So now, at least my stolen product is registered to someone in Ohio where I am at least it is in the same state! More to come, working closely with local law not sure if I will get any traction, but going to give it a try. I know, this is a $200 item, but the point is someone has my product and I am the rightful owner. I wish Apple had more ability to help and be supportive on these types of situations, Apple as we know is not in the law enforcement biz so not overly willing to help. So if I get some positive news will share soon! Happy New Year.

Jan 4, 2013 10:28 AM in response to christinafromlafayette

I agree with this proposal to send an email to your apple id account alerting you that an attempt to register that serial number is being attempted - you either agree or disagree. I tried to lay out this scenario process to the apple "level 2" supervisor, he agreed, but the suggestion he probably hears 25 times a day. I would even be willing to pay a few bucks to cover the technology to do this, which seems relatively simple. However, the flip side is, you get the email that your device has a request to be registered to another user....you disagree, then it goes back down the rabbit hole, so it solves part of the problem for the real transactions, but still the door is open on the lost and stolen and right back to why Apple stays out of it. Sadly, I do not see a solution anytime soon if ever!

Jan 4, 2013 11:23 AM in response to YBY4N

Agreed but it would deter thieves if they knew that the item was useless to them. If they were unable to reregister it, it would have minimum functionality. And, in response to "Apple not being in law enforcement". That is just their lame excuse for encouraging thieves. As far as our vehicles, most of them are equipped with on-star and yes, if it were stolen, they could locate it. I realize that we pay for the service and it is not necessarily the manufacturer of the car doing it, but it is certainly possible for apple!!!!!!!! Our i-pad was accidentily left in my husband's hospital room. I am certain that someone from the hospital is enjoying it very much. It was a 7 day stay for surgery for cancer and we were so happy to be getting out (we weren't expecting to get to leave) that we rushed to pack up and I didn't return to the other side of the bed where it was sitting from me using it. How sad that nothing can be done about it. It was my son's new ipad that we had given him for his birthday. He had let me use it while we were confined to the hospital room. So obviously, we had to replace it. Aside from that, it was full of pictures from a trip that he went on with his grandfather. Those pics are gone. I don't know how people sleep at night!!! I will return to a store to pay for something if I find that I haven't been charged. I believe in karma and thieves will eventually pay the price!!!!

Jan 4, 2013 11:41 AM in response to lllaass

OK, so you have a point, however, I believe that I stated that Apple is not in the Law Enforcement business and I agree with you, they should not be. Some transactions are legit and some are divorces, people trying to cause trouble, who knows? Apple does have a law enforcement division my police department spoke to them. Apple is choosing to have a staff of some kind, however, if it is not doing anything why have it then?


An automobile is a different class all in itself, I would like to believe that most people have some insurance to cover car theft (but maybe not) and last I checked a car appears to be a little larger and costlier than most Apple products, so it might be a little obvious, IMO. Yes, you could use your homeowners or other insurance for your Apple product, so the rates go higher than the original item to replace – a whole topic on its own not relevant for this board.


The point is, stolen property is stolen property, if you have means to track it down via information that information should be shared to the right people, ie law enforcement, again not Apple of me. I did all the right things regarding this stolen property, the criminal seems to keep winning, my goal is to do my little part to help, because in the end we all end up paying for it and we do and we will keep doing. What I am irritated about right now is that a person can re-register an already registered Apple product (that is why I am even posting again, b/c it was recently registered somehow even though it was still registered to me, clearly a flaw somewhere. In my little world I would like addressed! I am sure there are others too feeling violated. Maybe it is futile, but it is nice to know there are others on this board who, like me are in the same situation and I am merely trying to provide some insight and not criticized.


Apple knows who has this product due to it being re-registered and when contacted by the authorities should provide the information and then it will be handled according to the laws in your area and should the item be recovered.


The unregistering and re-registering has me concerned a bit, product registered to me can become unregistered somehow and then re-registered to another person, but I posted my thoughts on that earlier. If you have an idea, I would be happy to know your thoughts you have high ratings so I am sure you may have a thought or two.


Again, the point is it is stolen property and reported as such. Apple knows who has it regardless of how the person came into the possession of the item, it is stolen/lost property and does not belong to the person that has it - period! Law enforcement should be able to get that information if it is available. No matter the dollar amount - it is the principle.


Whether local law enforcement decides to pursue it that is another story. If the story ends up happy, yeah for me and if not, one little citizen at a time trying to make a difference. Many little citizens make an army, then maybe, just maybe something may change. I am optimistic.

Jan 4, 2013 11:48 AM in response to christinafromlafayette

When I was registering a new product over Christmas, I noticed my registered stolen item no longer appeared on the list. So I tried to re-register it and it said it was registered to another Apple ID. I called to verify that it was not somehow on my daughters account. Apple will not give names, but did verify the stolen product was not somehow on my daughters account. So that day I went to the police department and they were going to follow up. The officer phoned me yesterday and was told the product was not registered - I called Apple again and tried to register it to me again, same results registered to another user. So now another follow-up. My town is small and my police department is great, if they are able to help me out I would be happy. I know there are more important things in the world than this, but hey worth a shot.

stolen ipod touch has been registered by whoever stole it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.