4th gen nano in disk mode says "ok to disconnect" but was never connected in the first place

Ok so to begin with, my purpose is to sync my iPod on my laptop but whenever I plug the cable it would say on my computer screen that the USB device not recognized. I read somewhere that putting it into disk mode is the solution. It worked the first few times. But now when I put it into disk mode it would say "ok to disconnect" when I haven't even had the chance to plug it onto my laptop. So basically its not syncing coz it thinks its still plugged onto the computer when it isn't at all. I've tried resetting again from disk mode but when I turn it back to disk mode while still unplugged it would say the same message.


Now I really just want iTunes to recognize my iPod so I can just reset it to factory settings but I can't even do that since my laptop can't recognize it.


AND for the record.. I know that my laptop isn't the one messed up. I use the same USB port with other devices and they all work. The cable is also functional because it works whenever I use the same cable for the wall-charger. So the only thing to conclude is that it is my iPod that's messed up. AND to further prove that it is the iPod that's screwed... here's a screen shot of when I ran the diagnostic test on iTunes while the iPod is plugged:


User uploaded file


Question now is if there's any hope of reviving the ****** thing or should I just buy a new one?

iPod nano, Windows Vista

Posted on May 21, 2012 4:41 PM

Reply
8 replies

May 22, 2012 6:45 AM in response to xxmking

I know that my laptop isn't the one messed up. I use the same USB port with other devices and they all work.


That doesn't mean it isn't an issue with your PC. There could be a USB driver conflict between the different devices that you plugging into your PC's USB ports. Does the iPod appear in Device Manager as anything when you plug it in?


B-rock

May 22, 2012 3:37 PM in response to planb77

Hello B-rock,


Unfortunately it doesn't register as anything. When I plug it, it just says "USB device not recognized". The iPod doesn't charge either. I think I read on some forum about changing it to/from mass storage mode or something like that. But I wasn't sure if I should because I don't really know how that will affect the USB port for other devices.

May 23, 2012 5:43 AM in response to xxmking

USB device not recognized


That something isn't it? Maybe not a good something, but it's a start. Are you using a laptop or desktop PC? Are you sure you are plugging the iPod into a high powered USB 2.0 port?


This unknown device should still appear in Device Manager even if just as an unknown device. Is that not the case here?

B-rock

May 26, 2012 12:39 AM in response to planb77

Unfortunately the battery ran out and since its no longer charging either... I'd say its ka-poot for this little iPod. But as far as I recall, when you right click the "unknown device" on that picture I posted there's a drop down menu with tons of options. I didn't dare click on any coz I might just make things worse.


I've also done the whole uninstall then reinstall iTunes related stuff. That didn't work as well. I think there was another webpage which gives you like 13 potential steps to solve the problem. I recall having to empty my laptop's temporary files for that.


Anyway, my last resort was plugging it onto a whole new computer and restore it to factory settings from there. Well that computer didn't even recognize anything plugged. I tried USB ports 1.0-3.0 on that one too.


That being said I do wanna say thank you so much for trying to help me out. You're awesome. And for those who happen to find a solution for this... please post it here how you did it. Just in case I ran into the same problem again.

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4th gen nano in disk mode says "ok to disconnect" but was never connected in the first place

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