Missing icons from Photoshop CS6

could someone from apple pelase confirm or deny what Chris Cox has said, ie...thatthis is an apple probem and not an adobe issue?

kramden11 wrote:

could someone from apple pelase confirm or deny what Chris Cox has said, ie...thatthis is an apple probem and not an adobe issue?

http://www.apple.com/feedback/macosx.html

http://www.adobe.com/aboutadobe/contact.html

We are all juat users here, like yourself. As the problem is not occurring in all CS6 installs in Mountain Lion and Lion, then you will need to contact Apple and Adobe.

Cheers

Pete

Thank you for your input Petermac, but we are not all mere users. Chris Cox, in fact, is adobe's rep who has beenthe main source of responses on a simlar thread on adobe that has gone on for almost a year I believe.

Since I have had this problem since I[purchased my brand new macbook pro a year ago, I have surely contacted both adobe and apple...trust me....all I want is a solution by now from somewhere

kramden11 wrote:

could someone from apple pelase confirm or deny what Chris Cox has said

You asked, I answered

http://www.apple.com/feedback/macosx.html

http://www.adobe.com/aboutadobe/contact.html

We are all just users here, like yourself. As the problem is not occurring in all CS6 installs in Mountain Lion and Lion, then you will need to contact Apple and Adobe.

Cheers

Pete

Thanks for this tip, Donald. I just encountered the "no icon" problem today, and your tip got my icons back. I was using PSCS6's Image Processor to go back over some very old files scanned as tif and rewrite them all as psds. Since Image Processor works on nested folders, it was convenient just to select a folder and let IP rip. It worked fine on several years' worth of files, then halfway through some files from 2002, I started getting folders of newly copied psds without icons. The originals all had icons.

What is bizarre is that I have had PSCS 6 since it was first released and Mountain Lion since last fall and this is the first time the problem cropped up. Maybe an update somewhere along the line created the problem?

Hello. Today I submitted the following information to Adobe and Apple about what I've encountered. Here is what I submitted, and it details that it is not isolated to only Photoshop, but to all my CS6 programs:

"I have been following two online threads for about a year, and it appears this issue between Apple and Adobe hasn't been resolved yet. One of the threads is under an Adobe Photoshop forum. http://forums.adobe.com/thread/1008694?start=0&tstart=0
The other is under Apple Support Communities. https://discussions.apple.com/thread/3972615?start=0&tstart=0

Since I purchased my Mac Pro with Lion 10.7.4 using CS6, none of my Adobe files (whether created in CS6 or older files from previous versions) open directly into their originating program when I double-click on them. I have to open all of them through the program. If I double-click on them, all of them open into Preview, whether they are Photoshop, Illustrator, InDesign, or Acrobat files.

Some of the Adobe files created in older versions and then copied on to my new system have their file icons. And, some of the new Adobe files created in CS6 have their file icons. However, even these Adobe files with an icon do not open directly into their originating program. They, too, open into Preview.

To be clear, ALL of my Quark files show their file icon and open and save correctly. Microsoft files show their file icon and open and save correctly. This appears to be isolated to ONLY Adobe files that I am now trying to open into their CS6 versions.

I have been working on Apple systems with Mac programs as a professional designer since 1989. I have never encountered such a buggy upgrade. Based on my nearly 24 years of experience, it seems pretty obvious to me that this is a CS6 problem since I don’t have this issue with any other program than CS6.

Please let me know if this issue has been corrected with a recent upgrade, either to the Apple OS or to Adobe CS. Thank you."

This is not a CS6 problem, but an OS problem.

The CS6 applications don't share anything in their file format code, or the exact OS APIs they use.

Apple has not informed us of the exact nature of the OS bug that sometimes causes this lack of icons on some folders for some users. And we have not been able to reproduce the problem ourselves to attempt to diagnose the possible causes within OS code. Our best guess is that there is some other trigger (OS updates, third party utiltiies, disk corruption, etc.) involved that starts the icon problems.

A few users have been able to solve this problem by deleting ths OS icon caches, or reinstalling the OS.

Thank you for the response, Chris. I have followed the Adobe Photoshop forum, as well, and read all your comments there. I understand that Adobe firmly believes that this is a bug in the Apple OS and that there is nothing that Adobe can do until Apple fixes or identifies it. However, it doesn't change the fact that expensive software is not working for me. I also felt the need to chime in and let people (and you) know that this is NOT just isolated to Photoshop. I immediately had this problem in ALL of my Adobe CS6 programs (Illustrator, InDesign, and Acrobat) upon the purchase and installation of my new Mac Pro running 10.7.4.

Again, I reiterate, no Adobe files of any program within Creative Suite will open directly for me by simply double-clicking. Some pre-CS6 files have icons. Some don't. Some post-CS6 files have icons. Some don't. NONE will open directly into their originating program. I have to open all of them through the program, which is a hassle and frustrating considering the money I spent on my new system and software.

Because ALL of my files created in other programs (Quark, Word, Excel) do have icons and open by double-clicking them, there has to be something about CS6 that brought the Apple OS bug to light. I cannot emphasize this enough: All of my other files from all of my other programs are fine. Only the CS6 files won't open into their originating program. They all default to opening in Preview, unless I open them through the correct program.

What I think is sad, is that the simple solution is to setup a lottery for those who have to problem to win a "all expenses paid" trip to Apple/Adobe. The winner just has to bring their computer and allow the Apple/Adobe team to do some on-the-spot trouble shooting. Which we all know will never happen.

But look at the bright side, soon you will be forced to pay a monthly fee to have buggy CS7 CC software...

To be clear, I do value and appreciate the time Chris Cox has spent on both discussion threads. I know that he is quite high up the ladder at Adobe. After reading the Photoshop forum thread (which was not an easy or fast thing to do, BTW), I saw that the conversation was isolated to PSCS6, so I felt I needed to clarify my situation in that all my CS programs are affected, and nothing else. My hope is that it will provide further insight for Apple and Adobe so that they can fix this.

Chris has stated repeatedly that this is an OS problem. I believe him, but I also believe that there is something about CS6 that triggers this OS bug unlike any other program that I use.

Hi all, I just got this 'no icon' problem on Photoshop files yesterday (I'm on 10.6.8 running Adobe CS6 software). Now with time to fix it, found this post. Donald's 'uncheck save icon' in Photoshop CS6 has worked. Thank you!

However, am rather anxious about other replies here, saying that it starts applying to all the other CS6 apps. Hasn't happened as yet here.

If anyone finds out if it's Apple or Adobe, and there's a fix or update from either party, please let us know.

Many thanks.

Well Holy smokes! I'be been trying to fix this for a year. Thanks Donald, you're awesome!

I recently discovered that my Illustrator ai files from CS6 and earlier versions will open directly into Illustrator when I double-click them. However, none of the Illustrator eps files, CS6 or earlier, will open directly into Illustrator, as I mentioned in previous comments. I hope this provides some further insight. Thanks!

Donald I LOVE YOU!!!! I am a Pro Photographer and PS is my Bread & Butter and not being able to see the icons on the desktop and folders was slowing me down incredibly! I found a way to delete the Finder preferences, sign out and then most of the desktop icons would show but not all of them inside subfolders...

You made my day!

THANX!!!!

🙂

Images opening with preview.

To fix: Select any psd, tif or other file, then click "get info"

In the info dialogue box go down to "Open With" and select Photoshop, then just beneth click "change All"

This will then open any psd file in photoshop, not Preview.

Do the same for every other format, select a file and "get info" .tif, and .jpg, .png etc if you want them to open in Photoshop.

David