I purchased an app which doesn't do what it says on the tin. Far from it. Bottom line is it's just a complete rip-off.
I won't go broke for the amount paid but, as a matter of principle, I'd like my money back.
I've emailed the developers but have just been ignored. Is it possible to complain/report it to Apple?
Thanks
You can try try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' button and you should then be able to click on 'report a problem' link to the right of the app.
You can try try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via Store > View My Account and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that app and use the 'Report a Problem' button and you should then be able to click on 'report a problem' link to the right of the app.
Hi. Thanks for that, although I'm not sure much will happen. Do you know if I'm likely to get a response?
Once I'd made my comment it went to a final screen saying to contact the developer; that Apple don't offer support for that application.
Apple does not make the apps, therefore it cannot provide support for them.
Apple simply sells the apps.
Thanks roaminggnome, I know that. I don't want any support from Apple. I just want my money back.
If they're selling something, it should be fit for purpose. This isn't. It's much the same if I bought something from a shop. If it wasn't what it said it was, I'd be entitled to take it back and get a refund. Not so sure it's any different here.
Money-back aside (as I said, I won't go broke for 69p/$1), surely Apple need to know and need to do something about dodgy Apps...?
how do you complain about an app
