Apple Remote Desktop not generating reports for machines it can control

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Apple Remote Desktop not generating reports for machines it can control

I have apple remote desktop 3 connecting to Mac running ARD 3.5.3. I can copy files to it, control it but not install apps and cannot run reports or spotlight inquiries. All the options for that account are the same as other machines I am connecting to that I can do all those things. Is there something that would prohibit just the reports other that the check box in the sharing>remote managerment options?

iMac, Mac OS X (10.7.3)

Posted on May 25, 2012 12:45 PM

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Answer 1

TeenTitan

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May 29, 2012 7:15 PM in response to PaullyStew

Have you tried restarting one of the effected clients? if so dose it fix the issue?

Have you tried changing the reporting time in ARD for the client?

IE: in ard select one of the effected computers. Get info on the client, click on the reporting tab. click the edit button. Make sure the current day of the week is checked in reporting. Set the reporting time to a few minutes ahead of the current time. click done, wait till the set time passes, Then try running the report.

Have you tried a safeboot on an effected client, restart, and then try running a report.

Is your OS up to date? if no, have you tried updating the os, and thent ry running a report.

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Answer 2

PaullyStew Author

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Jun 8, 2012 10:47 AM in response to TeenTitan

Yes we have reboted the client. OS is up to date.

No scheduling on the report, run live.

Also, I can send messages and remane the machine but next to nothing else.

All the settings are them same as others that work fine.

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Answer 3

TeenTitan

Level 4

2,640 points

Jun 9, 2012 1:16 AM in response to PaullyStew

When you say, "No scheduling on the report, run live." are you saying you haven't scheduled a reporting task; or are you saying the default offline reporting policy for the client record in ARD is set to not run at all?

Because i'm saying if modify the computer record in ARD to include a default offline reporting policy to run a few minutes from now, then that offline reporting policy may be able to jump start reporting. At witch point you may be able to run your report with run live or schedule.

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Answer 4

PaullyStew Author

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Jun 11, 2012 6:28 AM in response to TeenTitan

No, what I mean is, I would select a client that is online and I can observe them machine, I try to do a File search and hit start, it immediatley fails.

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