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Greyed-out songs problem

First off, I'd like to start by saying that I'm sorry if I there are other threads that already talked about this. I tried googling for solutions, but I could not find any one article that could help my current problem.


After downloading my songs onto my iTunes, I tried to sync the songs to my iPhone. That's when the "Greyed-out" songs started showing up. In the Library itself, the songs are normal, playable. But under "Devices" -> Music, the songs appear "greyed-out" with a circle being created with two arrows that do not move. Furtherrmore, the "grey-out" song(s) does not sync to my iPhone. Below is a picture of the problem.


User uploaded file


Again, the song is plays perfectly fine in the Library. However, it will not play under the Devices -> Music category nor will it appear on my iPhone. Please help me. I am tired of this problem and would like a quick solution. If there was a thread with the exact same problem, please post the link to said thread IF there is a solution. It is much appreciated.


I already tried one of the solutions that worked one time but doesn't seem to work now. The solution involved logging out of one's Apple account then logging back in. As I said, this one doesn't seem to work for me anymore. Any help and input is appreciated. Thanks.

Posted on May 26, 2012 1:30 AM

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160 replies

Jun 7, 2012 12:55 AM in response to ImFrmHawaii

Hey, I had this same problem and I think I found the solution. If you're using a mac, go to Preferences on your Itunes, choose devices and check where it says "Prevent iPods, iPhones, and iPads from syncing automatically." For some reason, I think that having it automatically sync messes around with adding your music. Hopefully this helps you!


- Dylan

Jun 8, 2012 4:50 PM in response to jacobkuca

Hey bruddah Jacob-


I had the same problem with getting missing songs to my ipod touch 4s, and then they were greyed out. With all due respect to the other guys here who sent out fixes, your reply gave the clearest answer. I had about 30 songs greyed out, and luckily I only had to do the fix to one song. The rest came alive by themselves! Thanks so much.

Does anyone else get the idea that iTunes is like a boat? There's ALWAYS something going wrong.......


K.

Jul 25, 2012 3:07 AM in response to DySco

@DySco's comment was accurate in my case - I've bought a 3Gs as a backup phone, and was having this infernal Greyed-Out issue while trying to manually put songs onto it


I hadn't linked the issue to the annoying auto-sync the phone was attempting every time I plugged it in - a process I always stopped before it was finished.


By forcing iTunes to not sync automatically I was immediately able to transfer the music I wanted to. I assume this will be the case for @ImFrmHawaii as well?


Thanks DySco - it was driving me nuts!


APPLE - listen up to this issue please!

Jul 25, 2012 8:33 AM in response to ImFrmHawaii

Hey everyone...I had the same problem and just fixed it now. I have an iphone 4. Here's what I did:

1. Plug device into itunes.

2. When itunes comes up, go to your music library (bc thats where the grey out songs will play). Find whichever songs are greyed out.

3. Right click on a song and then click on "Create AAC version". This makes a modified version of the song.

4. When the duplicate AAC is made, delete the original song (the one that wont play on your device).

5. Repeat with all your greyed out songs, but make sure you are doing this in your music library. You will notice your duplicates added to your "recently added" playlist also.

6. When you are done duplicating the songs, go to your device via itunes and sync your music with your itunes library music.

7. Once sync is done, your greyed out songs should be no more and play on your device.


This worked for me!!! Good luck guys!

Aug 5, 2012 11:46 AM in response to ImFrmHawaii

I started having this problem 3 months after I received an Ipod Touch 64 for Christmas 2011, and found with the newer Itunes releases it's become more of a problem.


I would manually drag and drop my tracks from the "Music" tab to the Ipod "Music"section (I don't like to sync as I don't have space to keep all my audiobooks on my laptop), and some of the tracks would be greyed out with the circle symbol next to it. I'd wait for it to complete, nothing happened. I'd go to the "devices" section on left and hit the "Sync" button hoping to force it to do something, but nothing would happen. I would then hit "Cancel Sync" and keep trying.


They only solutions I have come up with, and it's hit and miss as to which will work when, is to either eject the Ipod Touch and reconnect, or rerip the track and try again.


I've also noticed, and this may be part of the problem, that often when I connect the Ipod to Itunes it shows me a older usage summary - it says I have 47G in music but really I only have 45G used as I deleted 2G a little while back. I have to eject and reattach the Ipod Touch to get the current reading.


I'm running Windows 7 64 bit on a Dell laptop, I don't know if that has any effect. But honestly, in an odd way it's nice to know it's happening to other people. I hate reading "I have never seen that before, no one I know has that problem, it's just *you*."

Aug 10, 2012 8:12 PM in response to ImFrmHawaii

I found a fix based on sstephany1's solution:

  1. I selected my device (which is an iPod Classic) on the LIBRARY/STORE/DEVICES bar and went down to OPTIONS.
  2. I selected the checkbox MANUALLY MANAGE MUSIC AND VIDEOS.
  3. I accepted the warnings about having to wait to disconnect. This cleared up ALL the greyed out songs on my device. However, the album I just bought on Amazon still would not copy to my device.
  4. Using sstephany1's idea, I right-clicked on each song and chose CREATE AAC VERSION.
  5. Once that version was created, I was able to copy that new version of the song into my device. I then deleted the old version of the song.


I hope this helps someone.

Aug 26, 2012 8:40 PM in response to DySco

Thank you DySco! Your tip worked for me... easily.


I was not about to attempt some of the other complicated solutions. Easiest one FIRST! I am on a mac, and that worked in a snap! I increased the number of songs in my 64GB iPhone recently, and at least half of them were greyed out. I was not about to try dragging them one at a time, etc... That would take DAYS.


I first noticed a few songs greyed out a while ago... but after the recent increase in synced songs (I don't sync EVERYTHING that would be too much! I only sync certain playlists) - it was ridiculous! I had to FIX IT NOW.


I did as DySco advised and went to the preferences and changed the automatically sync option. When I went back to my device, I noticed that "Manually Manage Songs" was turned off. I usually have it on. I don't know if changing the preference changed that, or if maybe an "update" did that - but I don't really care, as long as my problem is GONE.


Thank You Thank You, for an easy fix!

Aug 27, 2012 3:41 PM in response to JFLY55

Not to be more confusing or anything, but i also have the same problem- I have a Dell computer, and my settings for my iPod are already set to manual, yet any new songs I add into my iPod(which is the newest update, iPod 4 and 5.1.1,) are still grey no matter what I do. Normally, I just delete it, re-add it, and then it works, or I unplug my iPod, and it'll work but its not.... D:

Greyed-out songs problem

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