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Error 3253 when downloading anything

Starting a few weeks ago, anytime I download anything in iTunes for Windows (I mainly download apps), a large percentage of them fail with a 3253 error. I can keep clicking retry and eventually they will download. I've also found that if I disable "allow simultaneous downloads", that I don't get the errors so the problem appears to be an issue with downloading multiple things at once. I never used to have a problem with that, it just started up about 2 to 3 weeks ago.


I don't have any issues downloading apps to my iPad or iPhone, only on my PC.


I haven't made any changes to my system or router or anything. Anyone have any idea how to fix this?

iPad 2, iOS 5.1.1, AT&T 64 GB

Posted on May 26, 2012 8:55 AM

Reply
68 replies

May 5, 2014 8:10 AM in response to nashbridges

I worked with Apple Support for a couple hours Saturday but nothing they suggested helped. (They had me reset the computer & internet connection and later re-install iTunes, although I already had the latest version.) They were pretty sure re-installing iTunes would fix it but nope. This is on our iMac, 2012 version. I have a phone call with a "senior" support person this afternoon and will post here if anything changes. Our iMac is up to date with software updates as well. We have Comcast in Nor Cal and I did a speed test which didn't show any issues. I kinda wonder though if this is similar to the Comast forcing Netflix to pay for faster service; although it seems to be happening with other ISPs as well.

May 5, 2014 9:49 AM in response to calicyclist

By the way, I'm expiriencing some hash-mismatch errors in the appstore, too. First error messages are from April 19th:


HashedDownloadProvider: Hash mismatch (86ec178ad49410e09b3842728c691858 should be c3ab7698e430920b1f19703cf801c39d)


and


SStoreURLOperation: Waiting a bit before retry #1 after a network failure


Never seen this messages before. I don' have any problems in other Applications.

May 5, 2014 10:52 AM in response to Morac

I've tried possible fixes with not allowing simultaneous downloads, restarting router (I'm already running the latest versions of iTunes) with no improvement. My problem, like many others, started about 3 weeks ago. Downloads on my computer of TV shows causes me to have to babysit the download because it will stop about 5 to 8 times a 40-something minute dowload with the same 5253 error message. I have never had this problem before and didn't change anything on my end. I have Comcast with Blast, good connection and have no problem downloading elsewhere. I'm not savvy enough to mess with DNS and don't see why I'd have to -- if I have to, I need to switch to something where I don't need to know so much. I have a standard setup. Is this a bug that Apple will fix in the next iTunes update? Is it even acknowledged? I searched in the FAQs in iTunes support, but there is no reference to the 5253 error.

May 8, 2014 6:06 PM in response to Morac

This fixed my problem, got to system settings under network click the advanced tab. Click the harware tab and make the following changes set configure to "manual" then under speed select the speed of your network "100 or 1000". Now here is where I think the problem is at least on the 1000baseT networks set duplex to "full duplex" I think the problem is in the "flow control" option. Im guessing it causes unwanted latency with the packets. Then for good measure I set the MTU to "1492". After the changes I was able to download a 4GB movie with no error. Some netork info, my router is an airport express with three netgear gigabit switches. A seagate central network drive, imac mini.

May 10, 2014 6:03 PM in response to J_Reynolds

Changing the connection settings doesn't help. This is something that began appearing about a month ago, and absolutely nothing anyone does on the user end has been shown to consistently resolve it.


It's also not an ISP problem, since I've seen it reported on Comcast, I'm on Suddenlink myself, and I know it's happening in the UK and Germany too.


The fault is with Apple, and they bloody well need to fix it. Contact their tech support and hammer at them until they get their crap in one coil. (Do not let them convince you to reinstall anything, set up a guest account, reset your computer or anything else, because it is all a waste of time.) Pressure from customers is the only way this will be resolved.

Error 3253 when downloading anything

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