how do I scan from my epson Printer using my Macbook Pro

I did that. They said they didn't know anything about the buttons in the preferences pane. They intend for the scanner to be used with their software, Epson Scan, and that's what they support. You're right...frustrating!

Many thanks again

Check Apple's Knowledge Base for Printer Troubleshooting solutions and suggestions and Gutenprint for Mac OS X.

have you deleted the printer from the system prefs..and tried to add it again?

Thanks for trying.

OK, I called Epson. I wasn't on hold as long as I thought I would be but they were no help. They knew nothing about any buttons in the Preference print/scan window. They had me download Epson's scan utility (which I already hated from my last printer and then they 'taught' me how to use it.

But no solution for the missing buttons. They said it was an Apple issue, not theirs. :-(

Many thanks again

Thank you so much for this help! I have been working on this for most of the morning and you fixed it for me in seconds with this. It may seem simple to some folks, but I didn't know where to start. I was near tears and now smiling. Thanks!!