Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lion Won't Wake For Incoming Network Access

Hello, All:

After Lion upgrade I cannot get my remote access program (Timbuktu) to show my desktop to remote users. The sleeping screen (not the hard drive) is set for "Wake for network access" and all other settings are checked and appropriate including an update to the newest Timbuktu 8.8.3.

The screen wakes from keyboard or trackball activity but not for incoming access.

Note: The remote user sees the frame for the desktop in Timbuktu but is shows a sleeping (dark) screen. The file and clipboard exchanges still work but the screen ignores the instruction to wake.

Access worked perfectly with Timbuktu until three weeks ago. Then it just sleeps like a teenager on Saturday morning unless tapped on the shoulder by a parent. Call-ins don't get answered. ;-)

Any ideas would be dearly appreciated.

Thanks

iMac, Mac OS X (10.7.4)

Posted on Jun 2, 2012 8:43 AM

31 replies

Jun 25, 2012 1:32 PM in response to garygladstone

I just spoke with Motorola/Timbuktu support and they said they were "aware of the problem and working on a fix". They wouldn't say when, but it sounded like they were aware of the issue with Timbuktu 8.3.3 and Lion 10.7.4...

Kirk out

Jul 15, 2012 1:37 PM in response to KirkvanDruten

The LogMeIn workaround (logging in with that program and then jumping to Timbuktu) is a fairly trouble-free way around. In fact, in many instances, even though LogMeIn isn't as elegant an interface as T2, it works for the "quickie" visit.

I think the longer Motorola takes in solving, rather than addressing this issue, the more people like me will just migrate permanently away from T2.

It would be nice to have a posting here from Motorola commenting on the progress (or lack of) their efforts if they want to keep customers like me in the fold.

---GG

AIR4EVR

Level 1

0 points

Jul 16, 2012 2:43 PM in response to garygladstone

Thank you for all your postings above. Needless to say, I have the same issue: unable to wake up desktop iMac for remote control access via Timbuktu Pro. At least I know that others have experienced the same problem and hope that Motorla will fix on next update. I am a long time user of T2 (8 years) and somewhat disappointed that Motorla has not paid much attention to their gifted stepchild. I will much appreciate if anyone lets us know when this is fixed. I'll keep track of this thread.

Albert

Jul 20, 2012 2:01 PM in response to garygladstone

Just to let everyone know, there will be a forthcoming update to Timbuktu for MacOS this summer that will fix this issue.

AIR4EVR

Level 1

0 points

Jul 27, 2012 10:55 PM in response to garygladstone

As soon as I installed OS X 10.8 (Mountain Lion) I tested to see if this would allow wake up of desktop iMac via Timbuktu Pro. Unfortunately, the problem persists. The only hope, as Mike indicated, is to wait for the Timbuktu update. I hope Motorola will pay attention to their gifted stepchild soon.

Jul 28, 2012 5:04 AM in response to AIR4EVR

Motorola, is paying attention, a TB Beta which already fix the Sleep bug introduced with 10.7.4 is with testers, TB have a few remaining issue to resolve with OS X 10.8 (Mountain Lion).

As per Mike announcement, a solution is coming, so be a little be more patient.

AIR4EVR

Level 1

0 points

Jul 28, 2012 9:54 AM in response to John iSight

John

Thank you for your immediate response. The fact that Motorola is currently working on a fix is very reassuring. Therefore, I will wait patiently for the update of Tb2 - the best remote access software currently available.

Albert

Aug 16, 2012 8:11 AM in response to garygladstone

Just to update everyone, we have just finished a release that fixes this "can't wake a sleeping display" issue and it should be on our web site for download within a few weeks.

If you just can't wait, drop me a line at msilverman (at) motorola.com and I can send you a direct download link.

We're also always looking for Timbuktu users to join our beta program, so if that interests you, let me know as well.

Thank you for your patience and for continuing ot use Timbuktu!

AIR4EVR

Level 1

0 points

Aug 16, 2012 8:42 AM in response to Mike Silverman

Hurrah, hurrah!

Aug 16, 2012 9:45 AM in response to Mike Silverman

Tip of the hat to Mike and Motorola! Three cheers!

(and thanks.)

---Gary

LEOinDC

Level 1

59 points

Aug 16, 2012 11:16 PM in response to Mike Silverman

Mike-

Is version 8.8.4 backward compatible to Leopard/Snow Leopard or just for use with Lion and up?

Aug 17, 2012 7:42 AM in response to LEOinDC

It will run on Snow Leopard, but not Leopard.

However, there are no changes relevant for 10.5 or 10.6 (it just fixed the sleep bug in 10.7.4 and up) so no need to upgrade if you are happy with 8.8.2 or whatever version you are running now.

LEOinDC

Level 1

59 points

Aug 17, 2012 8:07 AM in response to Mike Silverman

I was running 8.8.3 but then noticed it was removed from the available versions.

Thanks so much for the 'sleep fix'.

P.S. Been using TB2 from the Farallon-PhoneNet product days when it was a desk accessory...

xz4gb8

Level 1

0 points

Aug 24, 2012 10:48 AM in response to garygladstone

🙂 Fixed for 8.8.3 and earlier in Mountain Lion (sort of) for secure connections.

Add this line to ~/.ssh/rc

caffeinate -u date > ~/last-ssh.txt

Secure Timbuktu Pro connections ride on ssh connections. Adding this command to ~/.ssh/rc on the target account for the incoming connection wakes the screen. A side effect is is a note of the last ssh access to that account. See the man files for more information.

xz4gb8

Level 1

0 points

Oct 1, 2012 2:13 PM in response to garygladstone

😀 From 8.8.4 release notes:

Bug Fix

• Incoming Timbuktu connections can now successfully wake a computer whose monitor has entered Display Sleep mode.

😎 Tested in Lion and Mountain Lion. This makes the ~/.ssh/rc hack moot.

Lion Won't Wake For Incoming Network Access