Previous 1 2 3 4 5 Next 90 Replies Latest reply: Feb 24, 2015 10:21 AM by Abbas mohsin Go to original post
  • Ginnyy Level 1 Level 1 (0 points)

    Well, I have MacBook Pro with OS 10.7.4 and AOL on Apple Mail.  When I had 10.5 and with current OS, I would sometimes be told my password was incorrect or would be asked numerous times to type in password.  I would finally quit Mail and try a few hours later.  Sometimes it would fix the problem, sometimes not.  And it would not always be with the same screen name.  One screen name has been notorious for having it happen.  Anyway, today, no screen name would let me in.  Every time I would go to Mail preferences and type in passwords for all screen names, as soon as I would save one and go on to the next, the one I just saved disappeared.  I can't do any mail right now on this computer.  Fortunately I have a PC on which AOL works fine.  But I don't like my PC and didn't want to have to fire it up.  Well, heck, even on this computer, I can get on any screen name by going to AOL on either Safari or Firefox, but that's more of a pain than turning on my PC.  But Apple Mail won't let me send and receive mail.  I'm still getting used to 10.7.  I could read my aol passwords in keychain in 10.5.  I haven't figured out yet how to get 10.7 keychain to give me my specific aol passwords.  I tried to store them in keychain, but since I haven't been able to figure out how to get keychain to tell me what the passwords are, I don't know if it's storing passwords or not - any of my passwords on any of my sites.  10.7 is that different from 10.5, and I haven't found the way to make 10.7 work for me yet.  So is it AOL, Yahoo, etc. or is it still an Apple problem.  After reading all the above, plus my being able to get into my AOL Mail by sighing onto AOL through Safari or Firefox, I'd be inclined to call it an Apple problem.

     

    So how to fix it????

  • mha188 Level 1 Level 1 (0 points)

    I did exactly what you said and it worked. i had to update/add a recovery email address and cellphone number. as soon as i logged in to my yahoo mail account it asked me to update the recovery email and phone and that was it.

    It is not asking for mail is not asking for password anymore.

  • NightSailor Level 1 Level 1 (0 points)

    The problem is entirely in the Apple Mail client.  It might be triggered by server side down time but the problem lies entirely within Apple Mail.

     

    I have had the same problem numerous times.  Apple's advice is to delete the account and add it back again.

     

    I have had it happen with Gmail, and a .me account.

     

    There is no question that the problem lies in the client.  Apple seems to have no intention of fixing the problem.  I think they want to force people to change their passwords.  Or is could be simply that Apple is turning into Microsoft and no long cares to provide a quality product.

     

    I support a number of mac and I'm really getting tired of this.  I have started porting people over to Thunderbird just to eliminate this problem.  I would be using Thunderbird myself if I haven't heavily invested in associating image icons will all my business and personal contacts.  At some point the frustration level will be too much for me and I'll give up and move to Thunderbird myself.

     

    That is my advice to all.

  • Ernie Stamper Level 8 Level 8 (37,560 points)

    I never have this problem with my Gmail nor my iCloud account, whether in Lion or Mountain Lion, but have many times with Hormail.

     

    In your SMTP settings for Gmail, use Custom Port and set to 465 with SSL.  Do not use the Default Port set unless you are frequently moving locations, and probably not even then.  Any slight interruption will cause Mail to look at the other two ports, and fail.  Very hard to tell the difference in origin from incoming vs Outgoing server.

     

    For the iCloud SMTP, use Custom Port adn 587, with SSL.

     

    Ernie

  • NightSailor Level 1 Level 1 (0 points)

    Well, I do, and deleting and resetting the account is the solution.  I've had this problem every 6 weeks or so.  Lately it was on a pop account which is used for junk mail and then a week or two later, my .me account crapped out.  In the past, every one of my accounts has crapped out and the APPLE solution was to delete the account and add it back again.

     

    I think it is rather lame on Apples part to produce such a weak mail client. 

     

    I will give your port suggestion a try.  The default is Port 993 with SSL

  • Ernie Stamper Level 8 Level 8 (37,560 points)

    Port 993 is the correct port for the incoming IMAP server.  I am referring to the Outgoing server settings which are reached by clicking on up/down arrows beside the name of the SMTP, and then the Advanced tab there.

     

    Ernie

  • NightSailor Level 1 Level 1 (0 points)

    That may be, but it has nothing to do with the fact that Apple has screwed up with Apple Mail client--this sort of problem does not occur with any other mail software.

  • Ernie Stamper Level 8 Level 8 (37,560 points)

    And doesn't occur with these provider accounts for me and many, many others in Mail.

     

    Try the setting change on the Outgoing Servers, if you haven't done so.  You might be surprised.

     

    Ernie

  • Ginnyy Level 1 Level 1 (0 points)

    Ernie, do you happen to know the alternate SMTP port for AOL users?  I found it SOMEWHERE one time when I was having trouble in 10.5, but it also screwed up on me after awhile, so I didn't keep any record of what I used and can't remember how I even ran across it.  Mail has been really flaky in that regard with me.  When I try something new or different, it works for awhile, but then the same problems arise again - can't send this message until you punch in your password.  I'm getting desperate.  The problem still hasn't resolved itself.  I turned the computer on and off, punched in my password a zillion times, closed and reopened Mail...  I could use a number for an alternate SMTP port if you know of one.  I don't know enough about ports to even hazard a guess.  I can't even remember how I ran across that alternate one back when.  And I definitely cannot remember what that number was. Thanks.

  • Ginnyy Level 1 Level 1 (0 points)

    I think Ernie disagrees, but I'm inclined to agree with you NIghtSailor.  I'm inclined to blame Apple.  I just thought of 2 more pieces of evidence pointing to the problem being with Apple and, in my case, not with AOL.  I had to get a PC running Bill Gates' operating system because the school uses that OS.  I've had it for about 10 years, and I've never had the problem with AOL on it that I've had with aol on Apple's Mail program.  Also, when I've thought of it and Apple Mail is giving me fits, I discovered that I can get into my AOL account through either Safari or Firefox, and that has worked every time.   I just don't like to because it's a major hassle, and I don't do it frequently enough to rememer which AOL web address to use to get directly to my mail there.  Anyway, there are 2 separate places where I have no problem either sending or receiving my AOL mail.  It's just when I go through Apple Mail that I have problems.

  • KadyGirl Level 1 Level 1 (0 points)

    I agree that it is DEFINITELY an APPLE issue. I have a pc, mac, ipad, iphone, blackberry and android. I also have 6 email addresses through various providers. (The variety of computers & email addresses are due to my work. Some programs that I need for work don't work on a mac, and I hated parallels because it slowed my computer.) All email addresses consistently have the problem of rejecting the password through Apple mail. None of the email addresses have this problem through any other source. And Apple's complete lack of concern about addressing the problem, particularly in light of the number of people who have the problem and how long it has been going on, has me seriously considering whether to replace my Mac or just stick with a pc when the time comes. Email is too important to my work to have to consistently spend hours trying to fix this issue.

  • KadyGirl Level 1 Level 1 (0 points)

    Managed to get my mail working again (for now). This time I deleted the entire mail keychain then every mail account and set up everything from the beginning again. I have done this before and it works for a while, then starts asking for the passwords again and not accepting the known correct passwords. I hope this solution helps someone!

  • NightSailor Level 1 Level 1 (0 points)

    Apple has dropped the ball on lots of their software.  Aperture 2 for example.  The close window box does not work.  I have a similar problem with Final Cut Studio.  These two packages were ported over from Unix and never made to work properly.  Update to Mountain Lion and they work worse---why because they want you to upgrade to Aperture 3.  Frankly, I want a refund for Aperture 2.  It never worked properly and now it is worse.  Why should I give Apple more money for Aperture 3 when I know it will have bugs in it that will drive me crazy.  Fool me once, shame on you.  Fool me twice shame on me, and don't expect to fool me a third time. 

     

    It is ridiculous that one would have to force quit these applications through Activity Monitor.  That's what I mean about Apple turning into Microsoft--rushing a product to the market and hyping it up, only to find it is not finished.  I worked in software development, and these are not trivial hard to find bugs.  They are glaring in your face bugs.  I also laugh when they say Mountain Lion is the most advanced operating system.  Turn back a page to Snow Leopard, or even Leopard for a more reliable operating system. Time some of your various activities and see what is really faster.  Also you will find more software runs on these OS's and runs better.  Also what about the OS install disks you get with your Mac?  They are set up to only work on that one machine.  So you have to keep mulitple copies of your OS, one for every machine.  I am making a gesture right now.

     

    That is because Apple is deliberatly sabotaging some applications like Handbrake. So I can't rip my movies DVD to my hard drive?   Gesture to Apple!  I'm about to rebuild my Mac Pro system and my plan is to go back to Snow Leopard. I will probably do the same on my Mac Mini, and MacBook Pro 17.  Likewise Safari's many updates were planned to break Pith Helmet a wonderful ad blocker application that never worked after each update--funny how that worked out eh? Every time.  Gesture to Apple.  Apple wants you to be buried an ads and pop up garbage.  I ditched Safari long ago for Firefox, simply for Ad Blocker Plus.  The choice we users are forced to make is to move away from the poor software choices Apple gives us.  Eventually, if they keep on going, people will start deserting Apple's OS for Linux, which if you haven't tried it, is remarkable close to Apples OS's without the embedded crap Apple adds to make things difficult. 

     

    Finally, how about the constant update for IOS aps.  What happens is they make the app unuseable.  I've had to delete so many applications simply because I can't stand all the full motion distracting ads which are the real purpose of updating.  And I can't go back to the old version--Guesture to you Apple.  I need a flip up piece of cardboard to block this crap on the bottom of my screen?  This is why I ditched Microsoft--it was an Air Canada ad that used so many resources that my web based email would not load. I had to watch the freaking jet fly across the screen over and over and still my text would not load.  I gestured to Microsoft, threw my PC in the trash and turned to the Mac environment.  So what do I have to do now, Jail Break my phone to block those blantant in your face distracting ads?  The advertisers do not know what they are doing.  I have been deleting those apps.  They probably lose more customers with this sort of harrassment than they gain.  I'll never fly Air Canada, and likewise I won't ever buy a product from any annoying advertiser.  One simple non distracting ad would earn my support, an annoying in your face ad earns my boycott.  Apple supports this sort of nonsense.  It means many people will switch to Android--even die hards like me.

     

    So Apple has issues, and they have motivations to produce crap and other motivations to ignore crap so they can force you to update to be served more crap.  Watch and see.  Apple Mail will make you want to update, and the new version will be worse.  Go back to the old Apple Mail from Snow Leopard and you won't have any problems, otherwise switch to Thunderbird.  Security issues?  That is BS to make you want to update. The reality is the software is safe, and the new versions are crap.  While Apple hardware is popular, I see them losing market share in the long run if they continue this course of screwing over their customers.  I've already decided that I won't buy any more Apple software.  They have lost me as a software customer.

  • KadyGirl Level 1 Level 1 (0 points)

    To NightSailor - I have Snow Leopard on my Mac and still have mail problems. I do not know a lot about the different operating systems and certainly do not have the experience or knowledge of someone who worked in software development. I only have the knowledge of someone who owns/runs two successful businesses and my biggest headaches in running the businesses always relate to computer issues. I love my Mac for its speed and ease of use (little things like two finger scrolling and the ease of finding documents help speed up my work), but hate Apple mail. I just don't have time when trying to run two businesses and have time with my family to spend hours every week trying to find and fix the problem with Apple mail. It isn't even a consistent fix! Unless Apple does something to correct this ongoing mail issue, I will definitely look at Linux before I buy another Mac.

  • NightSailor Level 1 Level 1 (0 points)

    Which version of mail are you running.  I did not have this problem until the last few years. My original Leopard install with that version of Apple Mail worked well.  I can't say for certain, but I'm reasonably sure my Snow Leopard install with that version of Apple Mail worked.  It would be nice to know what version of Mail you are running so we can determine which OS version and Apple Mail version worked properly.

     

    A quick solution is to move over to Thunderbird. I support five Mac's and several people are running Thunderbird are happy with it.  I might give it a try myself.  You might want to consider trying it with one email account and then you can port everyone over to it if you like it.  Your problems will go away. 

     

    Mozilla Thunderbird is a software package that is free.  They want your business, and they provide a few very good products like Firefox.  I don't know how they make money with this, but the software has to be good or no one would use it.  They compete by providing a better product than Apple's embedding Safari and Mail.  Apple thinks they have a captive audience by embedding their software and including it in updates.  The facts speak for themselves.  Apple Mail has a bug and Apple has no interested in fixing it.  If they did, it would have happened a long time ago.

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