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iPad home button not working

There does seem to be a systemic problem with the iPad home button. There are countless reports on the net of people who are experiencing problems with the button not working, and I'm now onto my second iPad in a row that's experiencing the same issue - when my first one stopped working I brought it to the Apple Store, who instantly replaced it without question, even though it wouldn't behave badly for me in the store. But now that new iPad is doing exactly the same thing. Symptoms are that the button works very erratically, and often not at all. It's hard to figure out if it's a hardware problem or something else. There are countless solutions proposed on the net, most of which amount to shaking a bag of bat's teeth over it. Anyone had any real success with any technique? It really seems like it's an iOS problem rather than a hardware problem, as iPhones and iPad Touches are also reporting it?

Posted on Jun 3, 2012 5:04 PM

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Posted on Jul 8, 2012 3:04 PM

I had this problem with an iPad2, purchased in May 2011. It occured at about the 8 month point. After a few weeks of increasingly erratice behavior, the home button failed completely. Apple replaced the iPad, in the store, without question. The problem occured again, in the brand new iPad, after 60 days. It appears to be a known issue. Resets and restores did not solve the problem.


I am currently using the second iPad with its home button working less and less consistently. As a workaround, I use the ACCESSIBILITY setting in Settings / General. I have it turned on. It gives me an on screen option for the home button. Should the physical button fail completely, as it did in my first iPad, this will at least give me an option to use the iPad until I take it back to the store. This is important if you want to remove confidential data before turning the iPad in for repair.


It goes without saying that this is disappointing.

78 replies

Dec 3, 2012 4:39 PM in response to Ram4Kid

Last march I bought and iPad 2 and a few months later started having this problem... Home button just wont work. But since theres this tricks w the fingers ....multitasking gestures, I relied on that and on the days the button worked properly. Until I really got tired, started writing to apple... Applying for service. While I was writting my friend entered this chat and told me the Ram4kid solution to this problem.... And guess what??? Has been working ever since every single time. THANK YOU SOOO MUCH AND MERRY CHRISTMAS!!!

Jan 3, 2013 3:10 AM in response to Maxplanar

I've had my iPad just over a year now and have been experiencing the intermittent button problem about 1-2 months. While the indicated solution above work temporally, and needs to be redone again occasionally so it is not a permanent fix, at least in my case. My question is, then based on the nature of the issue and the temporary nature, would this indicate that it is a SOFTWARE problem, or a HARDWARE issue????? At least a software problem stands the chance of getting fixed...

Thanks or any feedback!

Jan 8, 2013 12:45 PM in response to Maxplanar

I've had the same problem - just started a week ago. I've read all of the threads - the recalibration you mentioned (rotating the screen while holding the home button) seems to work. Also they mention some sort of a reset - push the power button on the side, when the "slide to power off" icon appears, hold down the home button and wait until the "slide" icon fades. They both work, problem is, it comes back. I'm pretty certain it is not a hardware issue. I have never dropped my iPad, I keep it in its case, I don't let anyone else touch it, nor do I pound on it that much.


It's not like it happened gradually, and the reset fixes seem to work for a short period of time. I'm trying to figure out if there is some sort of app conflict - maybe when one of them updated, but I can't seem track it down.

Jan 8, 2013 1:01 PM in response to Jack Foreman

Well, let me update you on this one.


I already posted 'bout my iPad having the same problem.

Tried the "reset" fix. Worked for a while, then the problem came back.

Repeated more than ten times. Also tried installing from scratch - didnt change a thing.


Then I got a new iPad from work. Same model, same size.

Decided I didnt need both, so I backed up the first one through iCloud, sold it, and installed the backup on my second one. Never had the problem since.


My personal conclusion: Hardware error!

Jan 8, 2013 8:01 PM in response to Maxplanar

After trying all of the remedies on this message board, I finally made an appt at the Genius Bar to have them take a look. After a quick review and observation of the issue, I was given a new replacement iPad under warrantee (I purchased mine in May 2012).


No questions asked. It was a quick and painless process. Definitely a hardware issue.


Good luck!

Jan 9, 2013 5:59 AM in response to Maxplanar

That's one way to approach it, though if it is a software issue that arises from a conflict of your apps, then it will only come back if you reload the same things. I've read a few people who have mentioned that they had gotten a new iPad, only to have the problem return. I've fixed this problem several times through recalibration and hard resets, and it seems to work for a while, but the problem returns. If the software fixes work instantly, then how could it be a hardware issue?


I guess there's nothing wrong with getting a brand new iPad, and I suspect apple is smart enough to know there is an issue, so maybe they wouldn't do a simple replace if it wasn't a hardware issue because of the costs. They havent issued a software fix, so perhaps thats an indication that they do have a hardware problem, but they dont want to broadcast it. But it is still a hassle getting to the store, dealing with the madness and reloading everything if the problem is just a simple conflict that will return.


Here's one other wildcard which probably has nothing to do with software, but it doesn't seem that far fetched - are you using a Smart Cover? I am.

Jan 9, 2013 8:08 AM in response to Maxplanar

One other thought that might make sense. I lifted this from one of the other forums:


"EASY FIX.. My home button was not working either. I pressed the home button twice after playing with it so that the recently opened apps at the bottom of the screen showed up. I pressed one of these apps and held it down until a negative sign showed up. Press press all the negative signs in red to close those apps. Problem fixed. it will not erase the Apps but it will close them from recent memory."


I always wondered how you completely close an app. I don't have the energy to narrow down the issue. If it happens again, I'm just going to return it. I'm out.

Jan 30, 2013 11:32 AM in response to Maxplanar

I've done everything, and they all work for a time, but I am absolutely convinced it is an issue with the smart cover. Take it off, do the callibration/rotate and if necessary do the hard reset, but it will still come back until you change your cover. I'd love to hear if there is someone who can refute that (i.e. they've had the same issues when they weren't using the smart cover).

iPad home button not working

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