If I forgot my security question answer how do I reset the question
iOS 5.1.1
Go into iTunes, go under account.
Straight from Apple:
Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID and click Manage your account.
It just happened to me and now it is fixed.
Please use this link and choose email.
Apple support will contact you immediately.
https://expresslane.apple.com/ServiceOptionAction.action
Hope it will help you too.
I have been waiting for a fix for this issue for over a month! I will post the guys email adress her for all to have. So I am not the only blowing up his email. He does respont within a day or 2.
Richard
Senior Adviser
iTunes Support
Here's what I got from the Support team after emailing them:
The itunes Store Support can't personally assist us but their Account Security Team can.
I was referred to the link below(I live in the U.S.):- after clicking the link, I was directed to follow the instructions below.
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Note: any concerns regarding security questions also fall under the category "Lost or Forgotten Apple ID Password"
Select your Country
Choose Continue
From there, you'll be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.
If you are advised that the Account Security Team is currently unavailable, you can first contact Apple Store Support who will then attempt to transfer you directly to the Account Security Team.
Another option for you is to contact them via this number(If you live in the US):
1-800-275-2273
If not, you can find the appropriate number in the article that follows:
Contacting Apple for support and service
http://support.apple.com/kb/HE57
When you call, ask to speak to the Account Security team.
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After speaking with an account Security advisor, I was able to access my account again through my ios device.
You might want to try the instructions above. It worked perfectly for me. 🙂
http://expresslane.apple.com/Issues.action
go to this link -bottom left-click on "service request & troubleshooting"
in right side-click 'topic not listed"
fill in 'security questions'
follow screen directions
i submitted my info and told them i got new iphone and could not enter app store due to not having answers
i chose the 'contact now' -with in 2 mins i got a call from a nice guy Sal who fixed it all up
i did however need my serial number/ime# at some point during the info i was entering above
no problems...there is a fix just don't give up
I called 1-800-275-2273 it's their number from US, and you can all find it here: http://support.apple.com/kb/HE57#U
Seriously, this is their process now, and it's not something they will change for 10-50 users screaming like crazy on their forums 🙂 just call them and get the problem solved 😉 it will take you less than 5-7 minutes.
Cheers!
If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
If you have a rescue email address set up on your account then use that to get them reset : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
For future reference those who have this problem go to this link, follow the basic steps and you will have your questions easily reset 🙂
https://getsupport.apple.com/ContactInfo.action
In case the link doesn't work.
Step 1: Go to http://apple.com/
Step 2: Click Support
Step 3: Click iTunes
Step 4: Scroll all the way down and click Contact Support
Step 5: Click Contact iTunes Store Support
Step 6: Click Password and Security Questions
Step 7: Click Forgotten Apple ID Security Questions
Step 8: I clicked talk to Apple Support Now it lists a wait time. Took me about 10-20 seconds after I pressed contact and entered my information to recieve my call.
Step 9: Enter your contact information then click continue
Step 10: You will receive phone call and they will reset it for you.
If you have a rescue email address on your account then you can use that to reset them : http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset : http://support.apple.com/kb/HT5699
If you can't remember your answers, then from a few posts up :
If you have a rescue email address on your account then you can use that to reset them :http://support.apple.com/kb/HT5312
If you don't have a rescue email address then you will need to contact iTunes Support / Apple in your country to get the questions reset : http://support.apple.com/kb/HT5699
Ninatwentyfour wrote:
Forgot my security question and answer,how do I reset this?
Forgotten Security Questions / Answers...
See Here > Apple ID: Contacting Apple for help with Apple ID account security
Ask to speak with the Account Security Team...
Or Email Here > Apple Support iTunes Store Contact
More Info > Apple ID: All about Apple ID security questions
Note:
You can only set up and/or change a Rescue Email Before you forget the questions/answers
If you had put a rescue email address on your account then you would have a reset link on that Password & Security screen. As you aren't getting the reset link then you haven't done that and you will need to contact Support to get them reset : http://support.apple.com/kb/HT5699
When they've been reset you can then add a rescue email address to your account in case you need to use it in the future
Click manage accounts
Sign in, ID and password
Click Password &security on left.
Enter new security questions and answers.
Save. Sign out.
I have the same issue, but I'm there and i tried to answer the questions but it said "The Authentication Information provided does not match our records, please verify your personal inofrmation and try again"
Buuuut, the whole issue is that I forgot the answers, and i need them to beable to verify my account and download stuff on my new ipod...
If I forgot my security question answer how do I reset the question
