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Level 1

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We have a MBP with the NVIDIA known issue--purchased in August 2007. Is there any course of action for us?

Hello!

Our daughter's MBP was purchased in August 2007. It died over the weekend and the diagnosis is this known issue. Apparently Apple is fixing these computers up to four years out from purchase. We are a few months shy of five years. The computer is at an Apple certified repair center but not at an Apple store. Do you think there is any course of action we can take for Apple to fix this? I thought I'd ask before just giving up.

We are an Apple family---two iMacs, two (soon to be three as we have another graduate) MBPs, iPad, multiple iPods, 5 iPhones, etc. I don't suppose there is anyway to play on Apple's sympathies but thought I'd ask for advice! 🙂

Thanks for any advice/help!

DeLynn

Mac OS X (10.5.5)

Posted on Jun 4, 2012 1:27 PM

21 replies

dmd25 Author

Level 1

0 points

Jun 20, 2012 6:29 AM in response to dmd25

I just thought I'd let anyone who checks this thread because of the subject that Apple fixed my daughter's computer!

TildeBee

Level 7

31,917 points

Jun 20, 2012 8:33 AM in response to dmd25

Great new, dmd!

Thanks very much for coming back to let us know.

(There are no outsiders here. Everyone of us first came here looking for help. Chaulk any feelings of discomfort you had up to someone else not taking the time to remember what it's like being in your shoes.)

bandit

Level 3

895 points

Jun 20, 2012 8:55 AM in response to dmd25

My son's macbook pro died. He had been having video distortion and didn't take it to the apple store. Now it is dead. Apple will do nothing. If the keyboard would light up, or if there was a startup sound, Apple would replace the logic board. But it is dead!

I have just ordered a new macbook pro ( for me) and I am giving my son my early 2008 macbook pro since he needs one for college. There are a ton of posts out there from people in the same situation. I wish my son had taken the laptop in when the computer was still working, but he didn't and we now have to deal with this situation.

Good luck to you.

kayjh

Level 1

140 points

Jun 20, 2012 1:45 PM in response to dmd25

I had the exact same problem a few months ago. I took the MBP to the Apple store and the "genius" told me the cure was a new logic board for over $1,000.00. He said that this was a known issue and that Apple had extended the warranty to a total of 4 years. You know all of this, of course. I have 3 iMacs, 2 iPods and an iPhone (as well as the MacBook), so i consider myself to be a good Apple customer. I was polite with the genius, but he said there was nothing he could do. In the end, he removed the HDD for me and I installed it in a USB enclosure and connected it to a 21.5" iMac I have at work. I'm typing on it now. When my 2.6Ghz, 16MB RAM, 512 SSD arrives in 3 weeks I'll transfer the data over to it and say hello to a new notebook. I think if you make it to 5 years, you are doing OK with a computer. Just my opinion though.

I told the genius at the store I thought he was just smart (and not a genius). I told him a genius would have figued out how to get me a replacement logic board for free from Apple. We both laughed. Maybe you'll do better than I did.

And ... It looks like you did. Congrats !! 🙂

dmd25 Author

Level 1

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Jun 21, 2012 6:16 AM in response to kayjh

>I told the genius at the store I thought he was just smart (and not a genius). I told him a genius would have figued out how to get me a replacement logic board for free from Apple. We both laughed. Maybe you'll do better than I did.

That is so funny! I love your sense of humor.

I agree about 5 years being a long life for a computer. Knowing what the specific issue was with my daughter's computer inspired me to pursue a repair.

Enjoy your new computer when it arrives!

dmd25 Author

Level 1

0 points

Jun 21, 2012 6:20 AM in response to bandit

When the MacAuthority people first looked at my computer they couldn't start it at all--but it was just that the battery was dead. They told me that if they couldn't turn the computer on there was nothing they could do. I am so sorry that yours wasn't able to be repaired.

We are good Apple customers too--2 iMacs, 2 (soon to be 3 MBPs), iPad, 3 (soon to be 5) iPhones, multiple iPods---so I was prepared to argue my case for repair, but I ended up not needing to.

Hope you enjoy your new computer!

We have a MBP with the NVIDIA known issue--purchased in August 2007. Is there any course of action for us?