Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 4 WIFI signal keeps dropping.

Hello could someone help me? I have had my iphone 4 for about 4 5 months as this was a replacement. But now i keep having this issue. I have had it for about a month. I connect to my internet and it works perfectly. Surfing the web facebook all works. But soon as i go on to youtube and click on a video every 4 - 5 minutes the wifi signal drops and to get it back i have to ecit to the home screen and wait for a couple of seconds. Then i go back onto the video and it happens again. This happens on alot of WIFI connections not just my one what could be the issue?

iPhone 4, Windows 7

Posted on Jun 4, 2012 6:46 PM

Reply
41 replies

Jun 7, 2012 3:46 AM in response to SDYankeeNY

SDYankeeNY wrote:


I am having the same problems and have done all the above trouble shooting. It basically disconnects from the wifi after the screen closes and you reunlock.

No you are not. The device is working exactly as designed.

Unless something is actively using the Wi-Fi, like streaming audio, iOS is designed to shut down the Wi-Fi to save power when the screen goes dark to save power.


Wi-Fi will auto reconnect when the device is unlocked, but it may take a second or two, during that brief time the user will notice the device is on the cellular connection.

Aug 10, 2012 1:18 AM in response to diesel vdub

No, it won't auto-reconnect. That's the problem. I wiped my 4S, restored, same problem. Wiped then set up as new phone, same problem. Got a whole new 4s tonight from the apple store and set up as a new phone, so I don't get any possible corruption from my previous backup. Still, disconnects from WiFi and won't auto reconnect. Updated my router firmware. Tried with no security at all and with WPA2 with a password. Both ways I can connect if I tap the name of my router, but like my previous 4S with iOS 5.1.1, my NEW 4S will not auto-reconnect to my router. My router happens to be a linksys WRT120N, firmware 1.0.07, but I don't think that it is the problem. Tried two different frequencies to rule out interference. How many backflips and wasted hours does it take before a bug is accepted as a bug? As karosurly, this only became important for me because AT&T is now limiting, oh, excuse me, "throttling" our previously unlimited data accounts. Collusion between Apple and AT&T to get people frustrated with throttling so AT&T can break their unlimited contracts and sell their more expensive tiered plans? If anyone does NOT have this problem who has an unlimited data plan and a linksys WRT120N, let me know.

Aug 10, 2012 3:19 AM in response to jmscuderi

I am not near the USA, I have no experience with AT&T.

But the WiFi connection has nothing to do with the data plan of a provider, nor a healthy router. And the issue is not a problem of 5.1.1 neither. It has also nothing to do with password or not (like WEP can have with ultramodern equipment). I cannot image that the "Modem Firmware" is set such by AT&T that the WiFi reconnect is blocked to prolongue the use of the cellular connection, that would be illegal, even when the phone is stil locked to AT&T.

So it must be something else. It is a very uncommon issue with the tens of millions of iPhones sold.

Aug 10, 2012 3:45 AM in response to Lexiepex

I'd have to agree with Lex, you're barking up the wrong tree here.


I have a 3GS and 4 running iOS 5.1.1. Neither has issues reconnecting to Wi-Fi automatically with either of the two Wi-Fi routers in my home, the router at my mom's, or at any public venue where I may be.

I have an AT&T unlimited data plan on my 4 and the 200mb plan on the 3GS.


Do you have issues with auto-reconnecting to Wi-Fi at other locations as well? Have you actually tried this?

Based on everything that you've posted so far, I'd honestly have to say the Wi-Fi router is your culprit.

Aug 10, 2012 7:59 AM in response to jmscuderi

Oddly enough, I turned cellular data off and my WiFi stayed connected all night and was still connected in the morning. I pulled the power on the cable modem until my iphone locked, then plugged it back in, the iPhone stayed connected to WiFi. Pulled power on the router, waited for phone to lock, powered on the router, unlocked the phone, still connected.


Switched WiFi off on the phone, then back on: disconnected, no auto reconnect.


Turned cellular data on, but no 4G icon appears, just WiFi. Ah, turn WiFi off and the 4G icon is there. Let the phone sleep and bingo! Wifi is gone and won't reconnect.


So, it seems there are two problems:


1. With cellular data off or on, switching the WiFi on the phone off or powering off then back on results in no auto reconnect to WiFi.

2. With cellular data on, 4G stops WiFi from auto reconnecting after you unlock the phone.

Aug 10, 2012 8:09 AM in response to diesel vdub

I power cycled this new phone at the apple store last night and it did auto reconnect to the insecure wifi in the store, so it seems like a router problem with my linksys, right? But how can my router be the culprit when the problem goes away and the iPhone will auto reconnect to linksys WiFi after locking IF the 4G cellular data is turned off?

Aug 15, 2012 11:06 AM in response to Lexiepex

FIXED. I wanted to know why and what so I could understand and solve the problem, not just for myself, but for everyone having this problem with what seems to be many different routers. As it turns out, my router was not bad. I did not need a new one, so I saved $100 or so. By asking questions and testing different results, I figured out that all I had to do was rename my SSID and change the standard channel on my Linksys WRT120N to 11-2.462GHz.


Now my iPhone 4S with iOS 5.1.1 will re-connect every time, where it would not before: It re-connects after locking, after I turn WiFi off and then back on, and after the phone is powered off and then back on, and with Cellular Data turned on. This is true with one or several computers connected to my home router at the same time, with or without encryption on.


Nothing else Apple had me do solved the problem: Resetting network settings, wiping the phone and restoring, setting up as a new phone, getting a replacement phone and setting up as a new phone, none of it helped until I did the above. I hope this helps someone else. Try this first before you waste hours restoring your phone!

Aug 20, 2012 12:42 PM in response to iS0krates

I did not rename my iPhone. What I renamed was the name of my home network, this is also known as the SSID and this change is done on your router. How you do this depends on your router type, but you usually connect to a web address, enter a password, then change the settings.


Doing that allowed my iPhone to connect as if my home wireless router was an entirely new network and when that happened it started re-connecting as it should.

Iphone 4 WIFI signal keeps dropping.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.