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Apple TV download is really slow

My Apple TV is slow in dowlnloading movies. This has been like this for the last 2 months. I use to be able to watch a movie almost instantaneously but now have to wait up to 1hr 30mins in most cases before I can start watching it. This occurs in both HD and SD although SD is a little quicker but is still really slow. Even then it pauses part way through to continue to download the movie. I have had my broadband connection speed checked and spoken to my broadband provider (Telstra Clear) with speed check achieving a download speed of 15mbps. I have Apple TV 2. Can anyone help before reverting back to DVDs from the video shop?

iMac, Mac OS X (10.7.4)

Posted on Jun 4, 2012 8:39 PM

Best reply

Canwood

Level 1

10 points

Posted on Jun 5, 2012 12:34 AM

I live in Sydney and am suffering the same issues. Rented movies that used to load almost instantly now take hours. TV shows that I have previously purchased and am trying to stream from the cloud are taking 20 mins to load up. My Internet speed is fine. I am able to stream purchased Apple HD content from my home server with no issues. My internal network is fine so please do not say it is something at my end. I spoke to a guy at the local Apple store and he said the servers in the US had some work done on them over the weekend and that could be why but he said they should be back up (here's a hint Apple why not warn people). Seems there's an issue.

Basically I'm frustrated. Does anyone have any information as to why things are so slow?

View in context

131 replies

Mar 10, 2014 6:12 PM in response to robtfromupper hutt

Apple just used to work... That was the greatest thing about them. Lately it just doesn't work... Unfortunate... No more apple for me after 20 years

Mar 30, 2014 10:45 PM in response to robtfromupper hutt

There is a problem between Comcast and Apple products (including AppleTV) that slows connection speeds and it all has to do with your security mode. To solve it, call 855-308-9453 or follow these steps:

Type 10.0.0.1 in your browser URL bar.

This will bring you to your gateway. Username is admin. Password is password

Once inside, click Connection on the left bar, then click WiFi below that.

You should see your network and a box on the far right that says EDIT. Click the box.

Under the security mode pulldown menu, select WPA2-PSK (AES).

Click SAVE SETTINGS.

Note: You can also change your network name, your password, and the channel selection on this page. You should be on Channel 1, 6, or 11 with the Manual button selected.

Good luck. And keep that number. It's a state-side call center for all problems wifi-related and they're very helpful.

PSMiami1

Level 1

0 points

May 31, 2014 7:32 PM in response to Teodoro.Toffolatti

This worked for me. Thanks

PSMiami1

Level 1

0 points

May 31, 2014 7:34 PM in response to Teodoro.Toffolatti

Teodoro.Toffolatti

Re: Apple TV download is really slow

Oct 25, 2012 12:26 AM (in response to robtfromupper hutt)

If you have slow download and long times (ex. 14 hours or more) try this solution (I've offered a lot of coffee).

Quote:

BenFinklea

Re: Apple TV download is really slow

30-ago-2012 6.59 (in response to Minefield)

Use Google’s Public DNS Server To Fix Apple TV Streaming Problems

1. Navigate to Settings >> General >> Network and select Configure TCP/IP.

2. Select “Manually” next to Configure IP.

3. Dont change the IP address or the Subnet Mask and Router Address. Just click "Done".

4. Set the DNS Address screen with the following: 008.008.008.008 and click “Done.”

You should now be able to stream more smoothly on your Apple TV.

If this works for you, please buy a cup of coffee for a complete stranger or some other selfless, random act of kindness.

If you have slow download and long times (ex. 14 hours or more) try this solution.

Like (1) Reply

MarieC

Level 1

8 points

Jul 4, 2014 10:28 AM in response to robtfromupper hutt

This does not work for me. It just times out.

MyCache

Level 1

5 points

Dec 21, 2014 7:23 PM in response to ComcastDCAppleTV

This worked INSTANTLY and I didn't need the 800 number. Went from "Downloading - Wait 5-6 hours" to just playing the movie instantly. Thank you!

Coley75

Level 1

0 points

Jul 12, 2015 1:15 AM in response to sdoneil

Thanks for this. I followed your instructions and a movie that had been stuck on 2 hrs and 38 minutes for three days went to 54 mins to wait. I still can't watch it but it's getting closer!

Sep 22, 2015 12:41 PM in response to PSMiami1

My settings were already set at that, except for the manual/automatic bit. So I changed from auto to manual but sadly my problem is the same.

So weird as Netflix movies play instantly and they are fine. Think I will just give up on hiring Apple movies.

Shazbot!

Level 1

4 points

Jun 5, 2016 6:19 PM in response to BenFinklea

Thanks for the solution Ben! IMPORTANT: This also sped up the apps such as Netflix, PBS, etc that used to crawl and crash on Apple TV. I will absolutely buy a coffee for someone.

Dec 17, 2016 6:03 PM in response to CTabb44

Thanks! Changing QoS worked like a charm for me.

Sep 14, 2017 6:26 PM in response to CTabb44

AT&T Uverse here, it is total garbage. Over 30 minutes to load a movie. I regret ever having selected an Apple movie, will not use again.

Apple TV download is really slow