Previous 1 2 Next 19 Replies Latest reply: Sep 28, 2012 1:47 PM by etresoft
Ga776m Level 1 Level 1 (0 points)

I just got this computer yesterday and since then I have had at least nine kernel panics and I cannot apply the latest Mac OS X update from apple. I ran the Verify Disk and Check and Repair Permissions and those all check out fine. The Reported amount of RAM is also correct. Does anyone have any suggestions as to what to do?


MacBook Pro (15-inch Late 2011), Mac OS X (10.7.3)
  • Linc Davis Level 10 Level 10 (168,735 points)

    Your warranty includes 90 days of phone support. Call AppleCare.

  • Ga776m Level 1 Level 1 (0 points)

    For anyone that can dissect information here is the latest crash log:

    Sun Jun 10 14:19:51 2012

    panic(cpu 2 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f81d207e8, type 14=page fault, registers:

    CR0: 0x0000000080010033, CR2: 0xffffffffd616e90a, CR3: 0x00000000427f7029, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x000000000000270f, RCX: 0x000000000000002c, RDX: 0xffffff807fe03cd7

    RSP: 0xffffff807fe03d10, RBP: 0xffffff807fe03d30, RSI: 0xffffff800c467290, RDI: 0xffffff800c1ab200

    R8:  0x0000000000000017, R9:  0xffffff800d059800, R10: 0x0000000000000c00, R11: 0xffffff80002da8d0

    R12: 0x00000000e0000000, R13: 0x0000000000000002, R14: 0xffffff800c1ab400, R15: 0x0000000000000001

    RFL: 0x0000000000010092, RIP: 0xffffff7f81d207e8, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0xffffffffd616e90a, Error code: 0x0000000000000000, Faulting CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff807fe039c0 : 0xffffff8000220792

    0xffffff807fe03a40 : 0xffffff80002c473a

    0xffffff807fe03bf0 : 0xffffff80002da0cd

    0xffffff807fe03c10 : 0xffffff7f81d207e8

    0xffffff807fe03d30 : 0xffffff7f81d225fd

    0xffffff807fe03da0 : 0xffffff7f81d22c62

    0xffffff807fe03df0 : 0xffffff80002c61a9

    0xffffff807fe03e30 : 0xffffff800022e04b

    0xffffff807fe03e90 : 0xffffff800022f413

    0xffffff807fe03ef0 : 0xffffff800021587f

    0xffffff807fe03f10 : 0xffffff800021bcda

    0xffffff807fe03f70 : 0xffffff80002aef20

    0xffffff807fe03fb0 : 0xffffff80002daa33

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(193.0)[654D2ABC-8783-3A8C-ADAC-5B 56A63ECDF4]@0xffffff7f81d09000->0xffffff7f81d30fff

     

     

    BSD process name corresponding to current thread: hidd

     

     

    Mac OS version:

    11E53

     

     

    Kernel version:

    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 2241335343244

    last loaded kext at 302042590659: com.apple.filesystems.smbfs          1.7.2 (addr 0xffffff7f807f2000, size 241664)

    last unloaded kext at 410881299268: com.apple.driver.AppleUSBUHCI          4.4.5 (addr 0xffffff7f80a91000, size 65536)

    loaded kexts:

    com.sophos.kext.sav          8.0.4

    com.parallels.kext.prl_vnic          7.0 15095.768120

    com.parallels.kext.prl_netbridge          7.0 15095.768120

    com.parallels.kext.prl_hid_hook          7.0 15095.768120

    com.parallels.kext.prl_hypervisor          7.0 15095.768120

    com.parallels.kext.prl_usb_connect          7.0 15095.768120

    org.virtualbox.kext.VBoxNetAdp          4.1.16

    org.virtualbox.kext.VBoxNetFlt          4.1.16

    org.virtualbox.kext.VBoxUSB          4.1.16

    org.virtualbox.kext.VBoxDrv          4.1.16

    com.apple.filesystems.smbfs          1.7.2

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AGPM          100.12.42

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.2.0f3

    com.apple.driver.AppleMikeyDriver          2.2.0f3

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.26

    com.apple.kext.ATIFramebuffer          7.1.8

    com.apple.driver.AppleIntelHD3000Graphics          7.1.8

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.2

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0

    com.apple.driver.AppleMuxControl          3.0.16

    com.apple.driver.AppleLPC          1.5.8

    com.apple.ATIRadeonX3000          7.1.8

    com.apple.driver.AppleSMCPDRC          5.0.0d0

    com.apple.driver.AppleUSBTCButtons          225.2

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11

    com.apple.driver.AppleUSBTCKeyboard          225.2

    com.apple.driver.AppleIRController          312

    com.apple.iokit.SCSITaskUserClient          3.2.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.iokit.IOAHCIBlockStorage          2.0.3

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.driver.AirPort.Brcm4331          530.4.20

    com.apple.driver.AppleSDXC          1.2.0

    com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleAHCIPort          2.3.0

    com.apple.driver.AppleUSBEHCI          4.5.8

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.8

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.3

    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.2.0f3

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOFireWireIP          2.2.4

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.AppleHDAController          2.2.0f3

    com.apple.iokit.IOHDAFamily          2.2.0f3

    com.apple.iokit.IOAudioFamily          1.8.6fc17

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.ApplePolicyControl          3.0.16

    com.apple.driver.AppleSMC          3.1.3d8

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleGraphicsControl          3.0.16

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.iokit.IONDRVSupport          2.3.2

    com.apple.kext.ATI6000Controller          7.1.8

    com.apple.kext.ATISupport          7.1.8

    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8

    com.apple.iokit.IOGraphicsFamily          2.3.2

    com.apple.driver.IOPlatformPluginFamily          5.1.0d17

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11

    com.apple.iokit.IOBluetoothFamily          4.0.5f11

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4

    com.apple.driver.AppleUSBMultitouch          227.1

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.driver.AppleUSBMergeNub          4.5.3

    com.apple.driver.AppleUSBComposite          4.5.8

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.7

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0

    com.apple.driver.AppleThunderboltNHI          1.5.5

    com.apple.iokit.IOThunderboltFamily          2.0.0

    com.apple.iokit.IOUSBUserClient          4.5.8

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IOEthernetAVBController          1.0.1b1

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          4.5.8

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.5

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          331.6

    com.apple.iokit.IOStorageFamily          1.7.1

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.6.8

    com.apple.iokit.IOACPIFamily          1.4

  • Linc Davis Level 10 Level 10 (168,735 points)

    Uninstall Sophos according to the developer's instructions, and also uninstall either VirtualBox or Parallels and update the other. Reboot and try again.

  • Ga776m Level 1 Level 1 (0 points)

    It crashed again ! I am running out of patience for this computer. I thank you for any assistance you provide.

     

     

    Interval Since Last Panic Report:  21756 sec

    Panics Since Last Report:          8

    Anonymous UUID:                    19ED5523-8655-4F86-807C-178C18C3CBED

     

     

    Sun Jun 10 17:18:59 2012

    panic(cpu 3 caller 0xffffff80002c473a): Kernel trap at 0xffffff7f81ce57e5, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x00000000000000d3, CR3: 0x0000000000100000, CR4: 0x00000000000606e0

    RAX: 0x0000000000000000, RBX: 0x000000000000270f, RCX: 0x000000000000002c, RDX: 0xffffff807ed1bb67

    RSP: 0xffffff807ed1bba0, RBP: 0xffffff807ed1bbc0, RSI: 0xffffff800c40b290, RDI: 0xffffff800b2e8e00

    R8:  0x0000000000000017, R9:  0x0000000000000000, R10: 0x8000000000100000, R11: 0xffffff80002da800

    R12: 0x00000000e0000000, R13: 0x0000000000000002, R14: 0xffffff800b2e8600, R15: 0x0000000000000001

    RFL: 0x0000000000010046, RIP: 0xffffff7f81ce57e5, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x00000000000000d3, Error code: 0x0000000000000000, Faulting CPU: 0x3

     

     

    Backtrace (CPU 3), Frame : Return Address

    0xffffff807ed1b850 : 0xffffff8000220792

    0xffffff807ed1b8d0 : 0xffffff80002c473a

    0xffffff807ed1ba80 : 0xffffff80002da0cd

    0xffffff807ed1baa0 : 0xffffff7f81ce57e5

    0xffffff807ed1bbc0 : 0xffffff7f81ce75fd

    0xffffff807ed1bc30 : 0xffffff7f81ce7c62

    0xffffff807ed1bc80 : 0xffffff80002c61a9

    0xffffff807ed1bcc0 : 0xffffff800022ee58

    0xffffff807ed1bd40 : 0xffffff800022f42b

    0xffffff807ed1bda0 : 0xffffff800053a590

    0xffffff807ed1be10 : 0xffffff800053bc58

    0xffffff807ed1bf20 : 0xffffff800053bd76

    0xffffff807ed1bf50 : 0xffffff80005cd61b

    0xffffff807ed1bfb0 : 0xffffff80002daa13

          Kernel Extensions in backtrace:

             com.apple.driver.AppleIntelCPUPowerManagement(193.0)[654D2ABC-8783-3A8C-ADAC-5B 56A63ECDF4]@0xffffff7f81cce000->0xffffff7f81cf5fff

     

     

    BSD process name corresponding to current thread: kernel_task

     

     

    Mac OS version:

    11E53

     

     

    Kernel version:

    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64

    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 3809846570592

    last loaded kext at 2369126074508: com.apple.filesystems.ntfs          3.10.1 (addr 0xffffff7f8108b000, size 376832)

    last unloaded kext at 2472571834757: com.apple.driver.AppleUSBCDC          4.1.17 (addr 0xffffff7f807c6000, size 12288)

    loaded kexts:

    com.parallels.kext.prl_vnic          7.0 15095.768120

    com.parallels.kext.prl_netbridge          7.0 15095.768120

    com.parallels.kext.prl_hid_hook          7.0 15095.768120

    com.parallels.kext.prl_hypervisor          7.0 15095.768120

    com.parallels.kext.prl_usb_connect          7.0 15095.768120

    org.virtualbox.kext.VBoxNetAdp          4.1.16

    org.virtualbox.kext.VBoxNetFlt          4.1.16

    org.virtualbox.kext.VBoxUSB          4.1.16

    org.virtualbox.kext.VBoxDrv          4.1.16

    com.apple.filesystems.smbfs          1.7.2

    com.apple.filesystems.cd9660          1.4.2

    com.apple.driver.AppleHWSensor          1.9.5d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AudioAUUC          1.59

    com.apple.driver.AGPM          100.12.42

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleHDA          2.2.0f3

    com.apple.driver.AppleMikeyDriver          2.2.0f3

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.26

    com.apple.kext.ATIFramebuffer          7.1.8

    com.apple.driver.AppleIntelHD3000Graphics          7.1.8

    com.apple.driver.SMCMotionSensor          3.0.2d6

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.2

    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0

    com.apple.driver.AppleMuxControl          3.0.16

    com.apple.driver.AppleLPC          1.5.8

    com.apple.ATIRadeonX3000          7.1.8

    com.apple.driver.AppleSMCPDRC          5.0.0d0

    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11

    com.apple.driver.AppleUSBTCButtons          225.2

    com.apple.driver.AppleUSBTCKeyboard          225.2

    com.apple.driver.AppleIRController          312

    com.apple.iokit.SCSITaskUserClient          3.2.0

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          33

    com.apple.driver.XsanFilter          404

    com.apple.iokit.IOAHCISerialATAPI          2.0.3

    com.apple.iokit.IOAHCIBlockStorage          2.0.3

    com.apple.driver.AppleUSBHub          4.5.0

    com.apple.driver.AppleFWOHCI          4.8.9

    com.apple.driver.AirPort.Brcm4331          530.4.20

    com.apple.driver.AppleSDXC          1.2.0

    com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleAHCIPort          2.3.0

    com.apple.driver.AppleUSBEHCI          4.5.8

    com.apple.driver.AppleACPIButtons          1.5

    com.apple.driver.AppleRTC          1.5

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.8

    com.apple.driver.AppleACPIEC          1.5

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0

    com.apple.nke.applicationfirewall          3.2.30

    com.apple.security.quarantine          1.3

    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.2.0f3

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOSurface          80.0.2

    com.apple.iokit.IOFireWireIP          2.2.4

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.driver.AppleHDAController          2.2.0f3

    com.apple.iokit.IOHDAFamily          2.2.0f3

    com.apple.iokit.IOAudioFamily          1.8.6fc17

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.ApplePolicyControl          3.0.16

    com.apple.driver.AppleSMC          3.1.3d8

    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleGraphicsControl          3.0.16

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.iokit.IONDRVSupport          2.3.2

    com.apple.kext.ATI6000Controller          7.1.8

    com.apple.kext.ATISupport          7.1.8

    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8

    com.apple.iokit.IOGraphicsFamily          2.3.2

    com.apple.driver.IOPlatformPluginFamily          5.1.0d17

    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11

    com.apple.iokit.IOBluetoothFamily          4.0.5f11

    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4

    com.apple.driver.AppleUSBMultitouch          227.1

    com.apple.iokit.IOUSBHIDDriver          4.4.5

    com.apple.driver.AppleUSBMergeNub          4.5.3

    com.apple.driver.AppleUSBComposite          4.5.8

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.7

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0

    com.apple.driver.AppleThunderboltNHI          1.5.5

    com.apple.iokit.IOThunderboltFamily          2.0.0

    com.apple.iokit.IOUSBUserClient          4.5.8

    com.apple.iokit.IOFireWireFamily          4.4.5

    com.apple.iokit.IO80211Family          420.3

    com.apple.iokit.IOEthernetAVBController          1.0.1b1

    com.apple.iokit.IONetworkingFamily          2.1

    com.apple.iokit.IOAHCIFamily          2.0.8

    com.apple.iokit.IOUSBFamily          4.5.8

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.1

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          177.5

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          331.6

    com.apple.iokit.IOStorageFamily          1.7.1

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.5

    com.apple.iokit.IOPCIFamily          2.6.8

    com.apple.iokit.IOACPIFamily          1.4

    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.2 GHz, 4 GB, SMC 1.69f3

    Graphics: AMD Radeon HD 6750M, AMD Radeon HD 6750M, PCIe, 512 MB

    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB

    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020

    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533643465238432D48392020

    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)

    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports

    Network Service: Wi-Fi, AirPort, en1

    Serial ATA Device: ST9500325ASG, 500.11 GB

    Serial ATA Device: HL-DT-ST DVDRW  GS31N, 4.7 GB

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 3

    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5

    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 4

    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 7

    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2

    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

  • Linc Davis Level 10 Level 10 (168,735 points)

    You removed Sophos, but VirtualBox and Parallels are both still installed. Though I can't be sure, I doubt that either of them is causing the issue. This looks like a hardware fault.

     

    Make a "Genius" appointment at an Apple Store to have the machine tested. Unfortunately, you may have to leave it there for several days.

     

    Print the first page of the panic report and bring it with you.

     

    Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros (do this only if you have at least two complete, independent backups, and you know how to restore to bare metal from any of them.) Don’t erase the Lion recovery partition, if present.

  • Shootist007 Level 6 Level 6 (16,650 points)

    Simple Apple has a 14 day No Questioned Asked Return policy. Return it for a full refund and buy another.

  • etresoft Level 7 Level 7 (27,110 points)

    I don't see any point in having both VirtualBox and Parallels. Run one or the other but not both.

  • Ga776m Level 1 Level 1 (0 points)

    I had it checked today and they say no hardware problems were detected and even reinstalled the OS and it still crashes

     

     

     

    Sat Jun 16 14:22:13 2012

    panic(cpu 2 caller 0xffffff80002c268d): Kernel trap at 0xffffff80002147e5, type 14=page fault, registers:

    CR0: 0x000000008001003b, CR2: 0x0000000005eaffff, CR3: 0x0000000037ac1041, CR4: 0x00000000000606e0

    RAX: 0xffffff800e2aa28c, RBX: 0xffffff800e2aa200, RCX: 0x00000000012f0000, RDX: 0x0000000000000000

    RSP: 0xffffff807fd33ec0, RBP: 0xffffff807fd33f10, RSI: 0x0000000000000000, RDI: 0xffffff800e2aa200

    R8:  0xffffff807fd33ea8, R9:  0xffffff807fd33ea8, R10: 0x000000000000002c, R11: 0xffffff80002d8240

    R12: 0xffffff800dad4bc8, R13: 0xffffff800ba2f870, R14: 0xffffff800e095450, R15: 0x0000000000000003

    RFL: 0x0000000000010286, RIP: 0xffffff80002147e5, CS:  0x0000000000000008, SS:  0x0000000000000010

    CR2: 0x0000000005eaffff, Error code: 0x0000000000000002, Faulting CPU: 0x2

     

     

    Backtrace (CPU 2), Frame : Return Address

    0xffffff807fd33b80 : 0xffffff8000220702

    0xffffff807fd33c00 : 0xffffff80002c268d

    0xffffff807fd33da0 : 0xffffff80002d7a3d

    0xffffff807fd33dc0 : 0xffffff80002147e5

    0xffffff807fd33f10 : 0xffffff800021bb58

    0xffffff807fd33f70 : 0xffffff80002ae380

    0xffffff807fd33fb0 : 0xffffff80002d83a3

     

     

    BSD process name corresponding to current thread: WebProcess

     

     

    Mac OS version:

    11A511

     

     

    Kernel version:

    Darwin Kernel Version 11.0.0: Sat Jun 18 12:56:35 PDT 2011; root:xnu-1699.22.73~1/RELEASE_X86_64

    Kernel UUID: 24CC17EB-30B0-3F6C-907F-1A9B2057AF78

    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

     

     

    System uptime in nanoseconds: 187500967173

    last loaded kext at 31838059084: com.apple.driver.AppleHWSensor          1.9.4d0 (addr 0xffffff7f81ca5000, size 28672)

    last unloaded kext at 145619622944: com.apple.driver.AppleUSBUHCI          4.4.0 (addr 0xffffff7f80a4a000, size 65536)

    loaded kexts:

    com.apple.driver.AppleHWSensor          1.9.4d0

    com.apple.filesystems.autofs          3.0

    com.apple.driver.AppleMikeyHIDDriver          122

    com.apple.driver.AppleUpstreamUserClient          3.5.9

    com.apple.driver.AppleMCCSControl          1.0.24

    com.apple.driver.AppleHDA          2.1.1f11

    com.apple.driver.AppleMikeyDriver          2.1.1f11

    com.apple.driver.AppleIntelHDGraphics          7.0.2

    com.apple.driver.AGPM          100.12.40

    com.apple.driver.AudioAUUC          1.59

    com.apple.kext.ATIFramebuffer          7.0.2

    com.apple.driver.SMCMotionSensor          3.0.1d2

    com.apple.iokit.IOUserEthernet          1.0.0d1

    com.apple.Dont_Steal_Mac_OS_X          7.0.0

    com.apple.driver.AudioIPCDriver          1.2.0

    com.apple.driver.AppleSMCLMU          2.0.1d2

    com.apple.driver.ACPI_SMC_PlatformPlugin          4.7.0b2

    com.apple.driver.AppleMuxControl          3.0.8

    com.apple.ATIRadeonX3000          7.0.2

    com.apple.driver.AppleLPC          1.5.1

    com.apple.driver.AppleIntelSNBGraphicsFB          7.0.2

    com.apple.driver.AppleUSBTCButtons          220.8

    com.apple.driver.AppleUSBTCKeyboard          220.8

    com.apple.driver.AppleIRController          309

    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1

    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1

    com.apple.BootCache          32

    com.apple.iokit.SCSITaskUserClient          3.0.0

    com.apple.iokit.IOAHCIBlockStorage          2.0.0

    com.apple.driver.AppleUSBHub          4.4.0

    com.apple.driver.AppleFWOHCI          4.8.6

    com.apple.driver.AirPort.Brcm4331          500.20.6

    com.apple.driver.AppleSDXC          1.1.0

    com.apple.iokit.AppleBCM5701Ethernet          3.0.6b9

    com.apple.driver.AppleEFINVRAM          1.5.0

    com.apple.driver.AppleAHCIPort          2.1.8

    com.apple.driver.AppleSmartBatteryManager          161.0.0

    com.apple.driver.AppleACPIButtons          1.4

    com.apple.driver.AppleUSBEHCI          4.4.0

    com.apple.driver.AppleRTC          1.4

    com.apple.driver.AppleHPET          1.6

    com.apple.driver.AppleSMBIOS          1.7

    com.apple.driver.AppleACPIEC          1.4

    com.apple.driver.AppleAPIC          1.5

    com.apple.driver.AppleIntelCPUPowerManagementClient          166.0.0

    com.apple.nke.applicationfirewall          3.0.30

    com.apple.security.quarantine          1

    com.apple.driver.AppleIntelCPUPowerManagement          166.0.0

    com.apple.kext.triggers          1.0

    com.apple.driver.DspFuncLib          2.1.1f11

    com.apple.driver.AppleAVBAudio          1.0.0d11

    com.apple.driver.AppleSMBusController          1.0.10d0

    com.apple.iokit.IOSurface          80.0

    com.apple.iokit.IOBluetoothSerialManager          2.5f17

    com.apple.iokit.IOSerialFamily          10.0.5

    com.apple.iokit.IOAVBFamily          1.0.0d22

    com.apple.iokit.IOFireWireIP          2.2.3

    com.apple.iokit.IOAudioFamily          1.8.3fc11

    com.apple.kext.OSvKernDSPLib          1.3

    com.apple.driver.AppleHDAController          2.1.1f11

    com.apple.iokit.IOHDAFamily          2.1.1f11

    com.apple.driver.AppleSMC          3.1.1d2

    com.apple.driver.IOPlatformPluginFamily          4.7.0b2

    com.apple.driver.AppleGraphicsControl          3.0.8

    com.apple.driver.AppleSMBusPCI          1.0.10d0

    com.apple.driver.AppleBacklightExpert          1.0.3

    com.apple.iokit.IONDRVSupport          2.3

    com.apple.kext.ATI6000Controller          7.0.2

    com.apple.kext.ATISupport          7.0.2

    com.apple.iokit.IOGraphicsFamily          2.3

    com.apple.driver.AppleThunderboltDPInAdapter          1.3.2

    com.apple.driver.AppleThunderboltDPAdapterFamily          1.3.2

    com.apple.driver.AppleThunderboltPCIDownAdapter          1.1.6

    com.apple.driver.BroadcomUSBBluetoothHCIController          2.5f17

    com.apple.driver.AppleUSBBluetoothHCIController          2.5f17

    com.apple.iokit.IOBluetoothFamily          2.5f17

    com.apple.iokit.IOSCSIBlockCommandsDevice          3.0.0

    com.apple.iokit.IOUSBMassStorageClass          3.0.0

    com.apple.driver.AppleUSBMultitouch          220.23

    com.apple.iokit.IOUSBHIDDriver          4.4.0

    com.apple.driver.AppleUSBMergeNub          4.4.0

    com.apple.driver.AppleUSBComposite          3.9.0

    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.0.0

    com.apple.iokit.IOBDStorageFamily          1.6

    com.apple.iokit.IODVDStorageFamily          1.6

    com.apple.iokit.IOCDStorageFamily          1.7

    com.apple.driver.XsanFilter          403

    com.apple.iokit.IOAHCISerialATAPI          2.0.0

    com.apple.iokit.IOSCSIArchitectureModelFamily          3.0.0

    com.apple.driver.AppleThunderboltNHI          1.2.6

    com.apple.iokit.IOThunderboltFamily          1.4.9

    com.apple.iokit.IOUSBUserClient          4.4.0

    com.apple.iokit.IOFireWireFamily          4.4.3

    com.apple.iokit.IO80211Family          400.40

    com.apple.iokit.IOEthernetAVBController          1.0.0d5

    com.apple.iokit.IONetworkingFamily          2.0

    com.apple.iokit.IOAHCIFamily          2.0.6

    com.apple.driver.AppleEFIRuntime          1.5.0

    com.apple.iokit.IOHIDFamily          1.7.0

    com.apple.iokit.IOUSBFamily          4.4.0

    com.apple.iokit.IOSMBusFamily          1.1

    com.apple.security.sandbox          165

    com.apple.kext.AppleMatch          1.0.0d1

    com.apple.security.TMSafetyNet          7

    com.apple.driver.DiskImages          326

    com.apple.iokit.IOStorageFamily          1.7

    com.apple.driver.AppleKeyStore          28.18

    com.apple.driver.AppleACPIPlatform          1.4

    com.apple.iokit.IOPCIFamily          2.6.5

    com.apple.iokit.IOACPIFamily          1.4

  • Linc Davis Level 10 Level 10 (168,735 points)

    You've been downgraded to an earlier OS version. Run Software Update.

  • Ga776m Level 1 Level 1 (0 points)

    I was doing that when it crashed twice, then a third time when Safari was running.

  • Linc Davis Level 10 Level 10 (168,735 points)

    Despite what you've been told, I'm reasonably sure you do have a hardware fault. You wouldn't be the first poster on this site to have trouble getting Apple "geniuses" to recognize that fact.

     

    However, you can try booting from your recovery partition to reinstall the Mac OS.

  • Shootist007 Level 6 Level 6 (16,650 points)

    Really you have 14 day from date of purchase to take it back and get a full refund. What is stopping you from doing that?????

     

    TAKE OT BACK. There is something WRONG with it.

  • eekaj Level 1 Level 1 (0 points)

    mine has the same problems I believe.....

     

    nterval Since Last Panic Report: 95 sec
    Panics Since Last Report: 1
    Anonymous UUID: ---

    Sun Jun 24 17:04:22 2012
    panic(cpu 1 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f817079b1, type 14=page fault, registers:
    CR0: 0x0000000080010033, CR2: 0x0000000000800007, CR3: 0x000000010fbc504e, CR4: 0x00000000001606e0
    RAX: 0xffffff7f81707a84, RBX: 0x0000000000000077, RCX: 0x00000000007fffff, RDX: 0x000000000065c37a
    RSP: 0xffffff80940c39b0, RBP: 0xffffff80940c39c0, RSI: 0xffffff800eb0f000, RDI: 0xffffff800c4d2000
    R8: 0x0000000000000075, R9: 0xffffff7f81761380, R10: 0xffffff80940c392c, R11: 0xffffff80940c3930
    R12: 0xffffff800c7fcf88, R13: 0xffffff800c4d2000, R14: 0xffffff806a5c8000, R15: 0xffffff800c4d2000
    RFL: 0x0000000000010282, RIP: 0xffffff7f817079b1, CS: 0x0000000000000008, SS: 0x0000000000000010
    CR2: 0x0000000000800007, Error code: 0x0000000000000002, Faulting CPU: 0x1

    Backtrace (CPU 1), Frame : Return Address
    0xffffff80940c3660 : 0xffffff8000220792
    0xffffff80940c36e0 : 0xffffff80002c4794
    0xffffff80940c3890 : 0xffffff80002da55d
    0xffffff80940c38b0 : 0xffffff7f817079b1
    0xffffff80940c39c0 : 0xffffff7f8170bf7d
    0xffffff80940c3b00 : 0xffffff7f81708ed4
    0xffffff80940c3b60 : 0xffffff800065593e
    0xffffff80940c3b80 : 0xffffff800065621a
    0xffffff80940c3be0 : 0xffffff80006569bb
    0xffffff80940c3d20 : 0xffffff80002a3f08
    0xffffff80940c3e20 : 0xffffff8000223096
    0xffffff80940c3e50 : 0xffffff80002148a9
    0xffffff80940c3eb0 : 0xffffff800021bbd8
    0xffffff80940c3f10 : 0xffffff80002af140
    0xffffff80940c3fb0 : 0xffffff80002dab5e
    Kernel Extensions in backtrace:
    com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBFF 2AB81]@0xffffff7f816ff000->0xffffff7f81765fff
    dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80887000
    dependency: com.apple.iokit.IONDRVSupport(2.3.4)[474FE7E9-5C79-3AA4-830F-262DF4B6B544]@0xff ffff7f80d0a000
    dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[EF26EBCF-7CF9-3FC7-B9AD-6C0C27B89B2B]@0 xffffff7f80cd1000

    BSD process name corresponding to current thread: Google Chrome He

    Mac OS version:
    11E2620

    Kernel version:
    Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64
    Kernel UUID: 2-------
    System model name: MacBookPro9,2 (Mac------)

    System uptime in nanoseconds: 6292924212987
    last loaded kext at 1952140417643: com.apple.nke.ppp     1.7 (addr 0xffffff7f807f6000, size 49152)
    last unloaded kext at 1445567275951: com.apple.driver.AppleWWANSupport     2.5.4 (addr 0xffffff7f80794000, size 12288)
    loaded kexts:
    com.huawei.driver.HuaweiDataCardECMData     1.19.00
    com.huawei.driver.HuaweiDataCardECMControl     1.19.00
    com.huawei.driver.HuaweiDataCardActivateDriver     1.0.2
    com.huawei.driver.HuaweiDataCardACMData     4.05.00
    com.huawei.driver.HuaweiDataCardACMControl     4.05.00
    com.apple.driver.AppleWWANSupport1     2.5.4
    com.apple.driver.AppleUSBCDC     4.1.19
    com.apple.driver.AppleWWANSupport     2.5.4
    com.apple.driver.AppleBluetoothMultitouch     70.12
    com.apple.driver.X86PlatformShim     5.0.0d8
    com.apple.driver.AGPM     100.12.69
    com.apple.driver.AppleMikeyHIDDriver     122
    com.apple.filesystems.autofs     3.0
    com.apple.driver.AppleUpstreamUserClient     3.5.9
    com.apple.driver.AppleMikeyDriver     2.2.3f13
    com.apple.driver.AppleHDA     2.2.3f13
    com.apple.driver.AudioAUUC     1.59
    com.apple.driver.AppleIntelHD4000Graphics     7.2.8
    com.apple.driver.AppleSMCPDRC     5.0.0d8
    com.apple.iokit.IOUserEthernet     1.0.0d1
    com.apple.driver.AppleLPC     1.6.0
    com.apple.driver.AppleSMCLMU     2.0.1d2
    com.apple.iokit.IOBluetoothSerialManager     4.0.7f2
    com.apple.Dont_Steal_Mac_OS_X     7.0.0
    com.apple.driver.AudioIPCDriver     1.2.3
    com.apple.driver.ApplePolicyControl     3.1.32
    com.apple.driver.AppleBacklight     170.2.2
    com.apple.driver.AppleIntelFramebufferCapri     7.2.8
    com.apple.driver.AppleMCCSControl     1.0.33
    com.apple.driver.SMCMotionSensor     3.0.2d6
    com.apple.driver.BroadcomUSBBluetoothHCIController     4.0.7f2
    com.apple.driver.AppleUSBTCButtons     227.6
    com.apple.driver.AppleIRController     312
    com.apple.driver.AppleUSBTCKeyboard     227.6
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib     1.0.0d1
    com.apple.BootCache     33
    com.apple.iokit.SCSITaskUserClient     3.2.1
    com.apple.driver.XsanFilter     404
    com.apple.iokit.IOAHCISerialATAPI     2.0.3
    com.apple.iokit.IOAHCIBlockStorage     2.0.4
    com.apple.driver.AppleFWOHCI     4.8.9
    com.apple.driver.AirPort.Brcm4331     560.7.21
    com.apple.driver.AppleSDXC     1.2.2
    com.apple.driver.AppleUSBHub     5.0.7
    com.apple.iokit.AppleBCM5701Ethernet     3.2.4b8
    com.apple.driver.AppleEFINVRAM     1.6.1
    com.apple.driver.AppleSmartBatteryManager     161.0.0
    com.apple.driver.AppleAHCIPort     2.3.0
    com.apple.driver.AppleUSBXHCI     1.0.7
    com.apple.driver.AppleACPIButtons     1.5
    com.apple.driver.AppleUSBEHCI     5.0.7
    com.apple.driver.AppleRTC     1.5
    com.apple.driver.AppleHPET     1.7
    com.apple.driver.AppleSMBIOS     1.9
    com.apple.driver.AppleACPIEC     1.5
    com.apple.driver.AppleAPIC     1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient     195.0.0
    com.apple.nke.applicationfirewall     3.2.30
    com.apple.security.quarantine     1.3
    com.apple.security.TMSafetyNet     8
    com.apple.driver.AppleIntelCPUPowerManagement     195.0.0
    com.apple.nke.ppp     1.7
    com.apple.iokit.IOSCSIBlockCommandsDevice     3.2.1
    com.apple.iokit.IOUSBMassStorageClass     3.0.3
    com.apple.driver.AppleMultitouchDriver     231.4
    com.apple.driver.IOBluetoothHIDDriver     4.0.7f2
    com.apple.kext.triggers     1.0
    com.apple.driver.DspFuncLib     2.2.3f13
    com.apple.iokit.IOFireWireIP     2.2.5
    com.apple.iokit.IOSurface     80.0.2
    com.apple.iokit.IOSerialFamily     10.0.5
    com.apple.driver.AppleHDAController     2.2.3f13
    com.apple.iokit.IOHDAFamily     2.2.3f13
    com.apple.driver.X86PlatformPlugin     5.1.1d6
    com.apple.driver.IOPlatformPluginFamily     5.1.1d6
    com.apple.driver.AppleSMBusPCI     1.0.10d0
    com.apple.iokit.IOAudioFamily     1.8.6fc18
    com.apple.kext.OSvKernDSPLib     1.3
    com.apple.driver.AppleGraphicsControl     3.1.32
    com.apple.driver.AppleBacklightExpert     1.0.4
    com.apple.iokit.IONDRVSupport     2.3.4
    com.apple.driver.AppleSMBusController     1.0.10d0
    com.apple.iokit.IOGraphicsFamily     2.3.4
    com.apple.driver.AppleSMC     3.1.3d10
    com.apple.driver.AppleUSBBluetoothHCIController     4.0.7f2
    com.apple.iokit.IOBluetoothFamily     4.0.7f2
    com.apple.driver.AppleUSBMultitouch     230.5
    com.apple.iokit.IOUSBHIDDriver     5.0.0
    com.apple.driver.AppleThunderboltDPInAdapter     1.8.4
    com.apple.driver.AppleThunderboltDPAdapterFamily     1.8.4
    com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.5
    com.apple.driver.AppleUSBMergeNub     5.0.7
    com.apple.driver.AppleUSBComposite     5.0.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice     3.2.1
    com.apple.iokit.IOBDStorageFamily     1.7
    com.apple.iokit.IODVDStorageFamily     1.7.1
    com.apple.iokit.IOCDStorageFamily     1.7.1
    com.apple.driver.AppleThunderboltNHI     1.6.0
    com.apple.iokit.IOThunderboltFamily     2.0.3
    com.apple.iokit.IOSCSIArchitectureModelFamily     3.2.1
    com.apple.iokit.IOFireWireFamily     4.4.5
    com.apple.iokit.IO80211Family     420.3
    com.apple.iokit.IOUSBUserClient     5.0.0
    com.apple.iokit.IOEthernetAVBController     1.0.1b1
    com.apple.iokit.IONetworkingFamily     2.1
    com.apple.iokit.IOAHCIFamily     2.0.8
    com.apple.driver.AppleEFIRuntime     1.6.1
    com.apple.iokit.IOHIDFamily     1.7.1
    com.apple.iokit.IOUSBFamily     5.0.7
    com.apple.iokit.IOSMBusFamily     1.1
    com.apple.security.sandbox     177.5
    com.apple.kext.AppleMatch     1.0.0d1
    com.apple.driver.DiskImages     331.7
    com.apple.iokit.IOStorageFamily     1.7.2
    com.apple.driver.AppleKeyStore     28.18
    com.apple.driver.AppleACPIPlatform     1.5
    com.apple.iokit.IOPCIFamily     2.7
    com.apple.iokit.IOACPIFamily     1.4
    Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D434B302020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.198.19.21)
    Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports
    Network Service: HUAWEIMobile-Modem, PPP (PPPSerial), ppp0
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW GS31N
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 6
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 8
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 5
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 4
    USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: HUAWEI Mobile, 0x12d1 (Huawei Technologies Co., Ltd.), 0x1001, 0x14200000 / 1

  • Ga776m Level 1 Level 1 (0 points)

    Just to let everyone know, I returned this computer.

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