why doesn't my device show up in itunes?

Hi Roxy,

Thank you very much for posting this helpful instructions. I am having iphone 6S and my iphone was not detecting on my windows laptop's itunes. Initially I tried with updating the itunes to the latest, restarted both iphone and laptop. But that didn't work. Then I found your article. It exactly solved my problem. Hurray !!🙂

Try this

https://support.apple.com/en-us/HT204275

Follow these steps instead:

https://support.apple.com/en-us/HT204275

Is iTunes up to date? Is your iPhone connected directly into your computer? Also, make sure you're using a rear-facing USB port.

See either http://support.apple.com/kb/TS1538 (windows) or http://support.apple.com/kb/TS1591 (mac).

With your iPhone connected to the computer, completely quit iTunes and then reopen it. See if that fixes it.

1. You have to make sure your computer has the latest version of iTunes.

2. When you are done your download make sure your iPhone is not locked with a passcode.

Restart your netbook and iPhone

I know I'm stating the obvious but mine didn't show up either so I played around and it was there, you just have to know how to find it now in the new itunes (11.0.1.12). Apple in their wisdom have gone from the most intuitive based software to something very hard to understand. Their devices are fantastic, but when you plug them into a computer to sync, add music etc things get a lot harder for the average person.

Anyway back to the point. I clicked on the library button on the right hand side and presto there appeared a button with my iphone name and the "library" button changed to "itunes store". Looks like a toggle between your computer & i-devices library and the itune store.

Just click on your iphone button and all should be similar to the old itunes version.

Don't know if this is relevant to your issue or not as it's 8months old now but might help someone else???? At least until they change/upgrade itunes again to make it even more difficult to use!

In Windows 7, restarting the Apple Mobile Device Service (AMDS) often solves this problem, at least in my case.

How to restart the Apple Mobile Device Service (AMDS) on Windows:

http://support.apple.com/kb/TS1567

I'm glad I found this topic tonight and hope it might help someone else. I noticed tonight that I couldn't locate my iphone on iTunes once I plugged the phone in. Nothing I did seemed to bring up the word "iphone" so I could sync it and update my music. The advice here to make sure you use a rear-facing USB port was what did the trick!

Thank you for the help.

I encountered this problem recently with my iphone6! My phone was plugged into my laptop and it showed as a device on the laptop itself, but not in itunes. I know this post is really old, but im just replying to help any other people that my have this same problem in the future. This iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support is what helped me.

I was really surprised since i had searched everywhere to fix it and tried everything i could.

Roxy! This solved my problem! THANK YOU for posting this. I tried calling Apple Support and they were useless (surprisingly). This has been an issue for me for more than 6 weeks. Just wanted to say thank you for this post. AWESOME

No problem!

I'm glad it helped(:

I as well had this problem for a while. I even downloaded an app to be able to sync music to my iPhone (music couldn't sync from my iTunes library).