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ccrosby94 Author

Level 1

12 points

Kernel Panic on 2012 MacBook Pro

I recently purchased a mid-2012 MacBook Pro (15-inch, 2.3 GHz, non-retina) and I have been receiving Kernel Panic error messages. The screen goes black with white text in multiple languages warning me to shut down my computer and the computer freezes.

I have called Apple customer service multiple times. We tried multiple things, including wipe the hard drive and reinstall OS X Lion, but I still get Kernel Panics.

One thing I did notice in the "send to Apple" report is that it mentions Google Chrome. It seems whenever I do get a Kernel Panic I am using Chrome.

So, my question is, has anyone else gotten a Kernel Panic who owns the new MacBook Pro?

Here are the applications I have installed (besides the default Apple ones):

Coda 2
Final Cut Pro X
Twitter
Google Chrome

Right now, as suggested by the second Apple associate, I uninstalled Google Chrome, to see if that was the cause. She says that it could be related to that or from a software update (which I doubt considering I have yet to install any updates since I reinstalled Lion).

Anyone else have the same issue? Thank you for your help.

Posted on Jun 14, 2012 1:26 PM

142 replies

Dogcow-Moof

Level 8

36,299 points

Jun 27, 2012 9:28 PM in response to Ko3r

Ko3r wrote:

So your saying, if I return it and swap it for another one, I will have the same problem. So your advice is for me to get a full refund and buy a different computer? Am I correct?

Unless there is some strange hardware issue causing a register to have the wrong contents, then yes, any Retina MBP will likely experience the same panic over time.

My advice is to figure out how often you trip over the issue and determine whether you're fine with waiting for Apple to fix the bug, or if you'd rather not have the computer at all.

Only you can answer that.

In the mean time, other browsers don't seem to trigger the issue, at least not as often, so an interim step might be to use Firefox or Safari for a while if you most often see it using Chrome.

Ko3r

Level 1

0 points

Jun 27, 2012 9:39 PM in response to TMAC15

How new is your computer did you but it brand new TMAC?

Ko3r

Level 1

0 points

Jun 27, 2012 9:40 PM in response to Dogcow-Moof

I don't know man. I need a computer, Im starting college in a month. I'm using safarai and if i get another kernel panic, I'll go return it. Have a brand new start and not even touch chrome.

TMAC15

Level 1

0 points

Jun 27, 2012 9:42 PM in response to Ko3r

Its just over a week old !! a 2012 macbook pro

Dogcow-Moof

Level 8

36,299 points

Jun 27, 2012 9:45 PM in response to Ko3r

Ko3r wrote:

I don't know man. I need a computer, Im starting college in a month. I'm using safarai and if i get another kernel panic, I'll go return it. Have a brand new start and not even touch chrome.

Worse comes to worse you can get a refund now and purchase a new one when you see news reports that the problem has been fixed, or use a different browser and see if the problem goes away (which you seem to be doing by using Safari.)

Ko3r

Level 1

0 points

Jun 27, 2012 9:45 PM in response to TMAC15

How many panics have you had so far?

flyhusky

Level 1

0 points

Jun 27, 2012 9:55 PM in response to ccrosby94

Have a 15" MBP Retina and have had kernal panics every day since new. Always while using Chrome. Guess I'm switching to Safari until fixed.

Jun 27, 2012 9:57 PM in response to flyhusky

Just for kicks, try Chrome Canary - https://tools.google.com/dlpage/chromesxs?platform=win - see if it stops thhe kernal panics: it has for some.

Clinton

Ko3r

Level 1

0 points

Jun 27, 2012 10:27 PM in response to clintonfrombirmingham

Lol i'm just going to stick with safari. It does come built in with the computer. I don't want the hassle of me returning it again.

Jun 28, 2012 2:04 AM in response to Ko3r

Have a week old Macbook and got my first kernel crash w/ google chrome + multiple tabs =(

Jun 28, 2012 2:11 AM in response to acrossthestars

Again - it's a known issue that Chrome doesn't work with the 2012 MacBook Pros. If you like Chrome, try Chrome Canary - https://tools.google.com/dlpage/chromesxs/ - it's known to work for some people.

Clinton

Jun 28, 2012 2:15 AM in response to clintonfrombirmingham

Thanks. Did anyone return to get a new one (14 day refund) and it fixed the problem? I might do that. Otherwise, trying out safari for now...

Jun 28, 2012 2:20 AM in response to acrossthestars

I know of quite a few people who used the 14-day period to exchange for a new computer - the Chrome problem persisted, though. Try Chrome Canary if you want to try to keep using Chrome.

Clinton

Ko3r

Level 1

0 points

Jun 28, 2012 2:22 AM in response to acrossthestars

I bought a MacBook from apple.com 13" 2.9ghz (mid 2012) I got two kernel panics while using google chrome, returned it and swapped it for a new one. 3 days later another kernel panic on the new Mac

With chrome open. ITS CHRome. Use Safari. If you get a kernel with safari return it. DELETE CHROME ALL THE WAY.

Jun 28, 2012 2:34 AM in response to Ko3r

Anyone using Safari and NOT get the kernel thing?

edit

went on youtube on safari and it says -

"You need to upgrade your Adobe Flash Player to watch this video. "

Should I do it, or will it cause the kernel crash w/ safari if i do download it?

Kernel Panic on 2012 MacBook Pro