Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

12 points

Kernel Panic on 2012 MacBook Pro

I recently purchased a mid-2012 MacBook Pro (15-inch, 2.3 GHz, non-retina) and I have been receiving Kernel Panic error messages. The screen goes black with white text in multiple languages warning me to shut down my computer and the computer freezes.

I have called Apple customer service multiple times. We tried multiple things, including wipe the hard drive and reinstall OS X Lion, but I still get Kernel Panics.

One thing I did notice in the "send to Apple" report is that it mentions Google Chrome. It seems whenever I do get a Kernel Panic I am using Chrome.

So, my question is, has anyone else gotten a Kernel Panic who owns the new MacBook Pro?

Here are the applications I have installed (besides the default Apple ones):

Coda 2
Final Cut Pro X
Twitter
Google Chrome

Right now, as suggested by the second Apple associate, I uninstalled Google Chrome, to see if that was the cause. She says that it could be related to that or from a software update (which I doubt considering I have yet to install any updates since I reinstalled Lion).

Anyone else have the same issue? Thank you for your help.

Posted on Jun 14, 2012 1:26 PM

142 replies

Jul 16, 2012 4:59 PM in response to Dogcow-Moof

And you are 100% wrong. I do not have Chrome or Flash installed, and I got a KP while running Microsoft silverlight in Safari. What's the next suggestion? Don't install any third party software? What a joke...

Dogcow-Moof

Level 8

36,203 points

Jul 16, 2012 5:03 PM in response to JoshRob06

What was your panic log?

It's possible it's the same bug, but I personally haven't yet seen one not caused by Chrome and Flash.

If you reproduced the same panic with Safari then Apple should know about it (have you contacted AppleCare?)

Patopipp

Level 1

37 points

Jul 16, 2012 7:30 PM in response to Dogcow-Moof

iMovie and Diablo 3 make my mid 2012 MBP 13'' hang, must press the power button to force a reboot.

Jul 17, 2012 12:23 AM in response to ccrosby94

I got a Kernel Panic right after I exited Firefox on my brand new Retina Macbook. Ugh, this *****. I returned my first one because I had a defective display and now I get this Kernel Panic bull. So is this a hardware issue or does Firefox/Chrome simply need to be updated? I really don't wanna have to return my laptop to Apple again. -_-

Dogcow-Moof

Level 8

36,203 points

Jul 17, 2012 1:33 AM in response to BarrySTFU

If you have these panics:

1) Contact AppleCare

2) Open a new thread and include your panic.log for analysis.

Sep 23, 2012 8:30 AM in response to Dogcow-Moof

Tried that, sent the new MacBook pro back to Apple and it came back even worse. It works now only for a minute before the kernel panic. Chrome is not installed and it is so unstable it is basically an expensive paperweight. It all seemed to start with mountain lion. I've read the other support blogs and tried all the smc resets and other nvram resets, etc. The only other option mentioned is to use time machine and take it back prior to the. OS8 update. Good idea?

Juliushv

Level 1

0 points

Sep 30, 2012 12:40 PM in response to ccrosby94

I get the same kernal panics as you guys on a late 2011 mac book pro

Interval Since Last Panic Report: 147546 sec

Panics Since Last Report: 1

Anonymous UUID: DB0EB6AF-687F-271D-8960-D3B5A308B941

Sat Sep 29 22:18:29 2012

panic(cpu 4 caller 0xffffff80070b7bd5): Kernel trap at 0xffffff800734c84f, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0xffffff80baddecc3, CR3: 0x000000011742a046, CR4: 0x00000000000606e0

RAX: 0x0000000000000035, RBX: 0xffffff8019d8c9a0, RCX: 0xffffff80221971a8, RDX: 0xffffff80baddecaf

RSP: 0xffffff801415bdf0, RBP: 0xffffff801415be40, RSI: 0xffffff8019d95861, RDI: 0xffffff8022197461

R8: 0xffffff8022197000, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x00000000ffffff80

R12: 0x0000000000000480, R13: 0xffffff8019d8c9a0, R14: 0xffffff802211cd10, R15: 0xffffff8030b9db00

RFL: 0x0000000000010286, RIP: 0xffffff800734c84f, CS: 0x0000000000000008, SS: 0x0000000000000000

Fault CR2: 0xffffff80baddecc3, Error code: 0x0000000000000000, Fault CPU: 0x4

Backtrace (CPU 4), Frame : Return Address

0xffffff801415ba90 : 0xffffff800701d626

0xffffff801415bb00 : 0xffffff80070b7bd5

0xffffff801415bcd0 : 0xffffff80070ce4ed

0xffffff801415bcf0 : 0xffffff800734c84f

0xffffff801415be40 : 0xffffff800735a15f

0xffffff801415be70 : 0xffffff800735a3bf

0xffffff801415beb0 : 0xffffff8007359be9

0xffffff801415bf10 : 0xffffff800735a6cc

0xffffff801415bf60 : 0xffffff80073e1533

0xffffff801415bfb0 : 0xffffff80070cea1d

BSD process name corresponding to current thread: JavaApplicationS

Mac OS version:

12C54

Kernel version:

Darwin Kernel Version 12.2.0: Sat Aug 25 00:48:52 PDT 2012; root:xnu-2050.18.24~1/RELEASE_X86_64

Kernel UUID: 69A5853F-375A-3EF4-9247-478FD0247333

Kernel slide: 0x0000000006e00000

Kernel text base: 0xffffff8007000000

System model name: MacBookPro8,2 (Mac-94245A3940C91C80)

System uptime in nanoseconds: 155649911742090

last loaded kext at 147188379135320: com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.1 (addr 0xffffff7f897e40

Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 8 GB, SMC 1.69f3

Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB

Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CB, 0x202020202020202020202020202020202020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1333 MHz, 0x04CB, 0x202020202020202020202020202020202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.81.22)

Bluetooth: Version 4.0.9f33 10885, 2 service, 11 devices, 1 incoming serial ports

Serial ATA Device: APPLE HDD HTS727575A9E362, 750.16 GB

Serial ATA Device: MATSHITADVD-R UJ-8A8

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 5

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 6

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2

USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

Kernel Panic on 2012 MacBook Pro