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USB3 not working on my Retina MBP

41772 Views 133 Replies Latest reply: Apr 29, 2013 2:49 PM by EcoGreg RSS
  • jonadodds Calculating status...
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    Nov 1, 2012 10:48 PM (in response to g2fx)

    Thanks! This solved the problem for me!

    Seems like it's best to keep using the cable your device came with, not to swap and change.

  • rav82 Calculating status...
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    Nov 15, 2012 4:17 AM (in response to changethursday)

    Hi, I'm having similar issues with my buffalo 2TB external HD on Retina MBP. It stopped working few days ago. Both usb ports on my retina are 3.0 and system recognizes the drive as USB 3.0 but the drive fails to appear in finder. Other HD and thumb drive too having the same problem but they all seem to work well on windows and MBA. Can someone tell me what I need to do to fix this issue? Thank's in advance.

     

    HD-PNTU3:

     

      Product ID:          0x01e7

      Vendor ID:          0x0411  (Melco, Inc.)

      Version:           0.01

      Serial Number:          00000100D488

      Speed:          Up to 5 Gb/sec

      Manufacturer:          BUFFALO

      Location ID:          0x14a00000 / 2

      Current Available (mA):          900

      Current Required (mA):          186

      Capacity:          2 TB (2,000,367,476,736 bytes)

      Removable Media:          Yes

      Detachable Drive:          Yes

      BSD Name:          disk2

      Partition Map Type:          MBR (Master Boot Record)

      S.M.A.R.T. status:          Not Supported

      Volumes:

    r@v1n:

      Capacity:          2 TB (2,000,367,419,392 bytes)

      Available:          1.7 TB (1,703,225,081,856 bytes)

      Writable:          Yes

      File System:          Tuxera NTFS

      BSD Name:          disk2s1

      Mount Point:          /Volumes/r@v1n

      Content:          Windows_NTFS

  • Grant Bennet-Alder Level 8 Level 8 (48,180 points)
    Currently Being Moderated
    Nov 15, 2012 6:44 AM (in response to rav82)

    Mac OS ability to deal with NTFS is limited, and may vary with mac OS X version. Most NTFS drives are mounted Read-Only.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
  • Csound1 Level 7 Level 7 (32,475 points)
    Currently Being Moderated
    Nov 15, 2012 6:47 AM (in response to rav82)

    Remove the 3rd party addons (Tuxera), the drive should be readable (but not writeable) without them. Post back.

  • rav82 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 15, 2012 4:52 PM (in response to Csound1)

    I have uninstalled Tuxera but the drive still does not appear, even after a reboot. Did I miss anything?

     

     

    r@v1n:

      Capacity:          2 TB (2,000,367,419,392 bytes)

      Available:          1.7 TB (1,703,225,081,856 bytes)

      Writable:          No

      File System:          NTFS

      BSD Name:          disk1s1

      Mount Point:          /Volumes/r@v1n

      Content:          Windows_NTFS

  • Csound1 Level 7 Level 7 (32,475 points)
    Currently Being Moderated
    Nov 15, 2012 6:24 PM (in response to rav82)

    Can you see the drive in Disk Utility?

  • rav82 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Nov 16, 2012 12:13 AM (in response to Csound1)

    I now see the drive in finder. Left it mounted for sometime but I'm afraid it might break again.

  • Csound1 Level 7 Level 7 (32,475 points)
    Currently Being Moderated
    Nov 16, 2012 6:20 AM (in response to rav82)

    Now format it for use with a Mac as well a Windows (MSDOS or Exfat) this will erase everything on it so prepare.

  • Chill Walton Calculating status...
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    Nov 20, 2012 12:53 PM (in response to changethursday)

    II'M planning on buying a 13" mpb with retina display this weekend. I'm looking into USB 3.0 hubs and most of them that I find on amazon say "not compatible with Retina MacBook." Any suggestions?

  • Barry Breen Calculating status...
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    Nov 20, 2012 1:36 PM (in response to Chill Walton)

    I have a USB 3 Hub and MacBook Pro Retina. One of the things with which you need to familiarize yourself is the Apple discussion FAQ for USB 3. You can find it at:

     

    http://support.apple.com/kb/HT5172?viewlocale=en_US&locale=en_US

     

    Particularly, this provides the necessary information for ensuring that you are, in fact, operating at "Superspeed" (USB 3) rates. After starting up the computer or re-starting the computer, ensure you plug a USB 3 cable AND a USB 3 device into one of the USB 3 ports on the computer. This initializes the external computer port(s) to operate at USB 3. If you were to plug a USB 2 cable and/or USB 2 device into the port FIRST, it will operate only at USB 2 rates even when you unplug the USB 2 cable and device and plug in a USB 3 cable and device. The complete FAQ explains this clearly in one of the questions/answers.

     

    As far as devices, here are several on the market that are compatible with Apple and USB 3. Just do a google search on "USB 3 AND Hub AND Apple", excluding the quotation marks.

     

    Again, if you purchase a USB-3 compatible hub, and it appears to be operating at USB-2 rates (check System Information after plugging it in), be sure to follow the FAQ instructions because incorrect installation start up can cause such a problem (fixable by re-starting and connecting properly).

     

    Hope thi, it will operate only at USB 2 rates even when you unplug the USB 2 cable and device and plug in a USB 3 cable and device. The complete FAQ explains this clearly in one of the questions/answers.

     

    As far as devices, here are several on the market that are compatible with Apple and USB 3. Just do a google search on "USB 3 AND Hub AND Apple", excluding the quotation marks.

     

    Again, if you purchase a USB-3 compatible hub, and it appears to be operating at USB-2 rates (check System Information after plugging it in), be sure to follow the FAQ instructions because incorrect installation start up can cause such a problem (fixable by re-starting and connecting properly).

     

    Hope this is helpful.

     

    USB 3 cables are DIFFERENT than USB 2 (always use USB 3 cables with anything in a USB-3 chain).

     

    Barry

  • Daan Deconinck Calculating status...
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    Nov 22, 2012 2:48 AM (in response to charlesfromessex)

    Thanks charlesfromessex, your 'fix 2' has worked for me (SMC reset)! My WD MyBook shows up again!

  • nemsye Calculating status...
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    Jan 2, 2013 9:18 AM (in response to Barry Breen)

    If I am to understand this correctly, in order for my USB 3.0 hub to operate at usb 3.0, i need to unplug my mouse from my other mbpr usb port and any usb 2 drives from my usb 3.0 hub before starting up my machine, wait for the usb 3.0 hd on the hub to initialise, and then plug my mouse and other hard drives back in?

     

    and I'm required to do this every time I recover the mbpr from sleep or reboot, I really hope this isn't the case, as this statement if true, means my mouse which is always plugged in, would always force the ports to run at usb2 by default, unless i unplug it every time i reboot, or wake the machine?

    After starting up the computer or re-starting the computer, ensure you plug a USB 3 cable AND a USB 3 device into one of the USB 3 ports on the computer. This initializes the external computer port(s) to operate at USB 3. If you were to plug a USB 2 cable and/or USB 2 device into the port FIRST, it will operate only at USB 2 rates even when you unplug the USB 2 cable and device and plug in a USB 3 cable and device.


    I am trying to source a usb 3.0 hub which is indeed compatible with a rmbp and does run reliably at usb3.0 speeds so I'm encouraged by this statement...

    Barry Breen wrote:

     

    As far as devices, here are several on the market that are compatible with Apple and USB 3. Just do a google search on "USB 3 AND Hub AND Apple", excluding the quotation marks.

     

     

    I have a couple of other forum threads open on this issue on other sites, and every hub we've found is quickly highlighted as having an issue somewhere or other, as is every usb3 hub available on amazon at the time of posting for example, [ when you read the comments, or search the model number online for issues ].


    I would be delighted to hear of one of these hubs from an owner who actually has it running reliably.. at usb 3.0 speeds, on a retina macbook pro.

     

     

    Thanks in advance!

  • Barry Breen Level 1 Level 1 (70 points)
    Currently Being Moderated
    Jan 2, 2013 11:04 AM (in response to nemsye)

    Once you do it, the machine should recognize everything properly (USB 2 on one MBP port and USB 3 on the other irrespective of sleep or rebooting. Just don't unplug your USB 3 hub from the MBP and plug in a USB 2 device to that port and then change back to the hub (you'd probably have to reboot and go through the process again).

     

    I have been using my MBP for several months now and have not had to go through it again. I use one port for all USB 2 (or a USB 2 Hub) and the other port for USB 3 (my USB 3 Hub).  NOTE: you can, of course, plug a USB 2 device into the USB 3 Hub and it won't affect the Hub operating with USB 3 devices, but I don't do that. I keep them separate.

     

    Hope this helps and answers your question. I have no idea why Apple had to do it this way.

  • Diabolusz Calculating status...
    Currently Being Moderated
    Jan 22, 2013 3:08 PM (in response to Grant Bennet-Alder)

    You seem to know what you are talking about, could you please do me a favor and look up the problem i got with my MBP and an 3.0 external HDD?

     

    https://discussions.apple.com/message/20995187#20995187

  • macuser345 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 29, 2013 1:52 PM (in response to changethursday)

    Hey guys, I know this discussion was a while ago so I wanted to check if you have found a solution? I bought a new MBP Retina last week and none of my USB 3 Harddrives are recognised by it. (3 different ones) I went to Apple Support today and they first blamed the harddrive but then we tried it on all their Retinas and it doesn't work on any of them. What's going on? I've tried the SMC and PR resets and they don't help. One of the harddrives connects at times if your lucky but my WD one doesn't at all. Does anyone have a solution or should I just refund the Retina and maybe get a normal 15inch if they don't have this problem? Thanks any help is much appreciated!

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