Error 5002 trying to use iTunes Plus

I have the same problem - iTunes Store is busy message. Removing those files did not work for me.

Have you found a solution? I've been trying for a week to no avail. All other iTunes store access is not an issue.

I've contacted Apple but their advice has not worked. (Clear iTunes cache).

I'm wonderig if they have discontinued Itunes Plus song upgrades because they want users to buy iTunes Match.

I didn't try removing the files yet, and I only discovered the problem last night, so unfortunately, I don't have a solution. I was going to contact Apple, but I guess that won't help anything...I started thinking maybe it was just a limited-time offer or something like that.

Phoenix821 - So first, try using the solution I offer in a previous reply and see if it works. And it'd be great if Erin could mark it as "solved your question", because then it may end up higher in Apple's search results for others to find and hopefully help them too.

Like I mentioned in the previous post, that solution has helped with almost all iTunes related issues, but not all. And sometimes, I've even had to repeat the solution, because iTunes will immediately re-create these files once you open it. And of course, lastly, try the solution and then reboot your machine - the most tried and true way of fixing a host of computer issues.

I hope it fixes the iTunes store issue, which it should. I'm pretty sure that was the problem I had the last time, which prompted me to find and post a reply to Erin's issue.

M1 Studio - I tried your suggestion and removing the files did not work for me. I still get the "iTunes Store is busy.." message.

Apple has discontinued iTunes Plus for upgrading to DRM free and says to now use iTunes Match which in my opinion is not a suitable alternative

I suspected this might be the case and agree if true, is not the best solution for me. Where did you read this? When contacting Apple, the support person did not mention it and I haven't seen anything on their site to confirm this is the case.

I created an incident with iTunes support about the link for iTunes plus disappearing and the person responded that Apple removed the link and told me to use Match instead which I'm not going to do.

Just to confirm I had the same issue and after several frustrating emails with support, when I asked a really direct question they confirmed that itunes plus is no longer available.

I was about to update all my drm music so apple have lost sales.

Peter

Im new to Itunes nd it keeps saying the 5002 error when i try to purchase songs. What do i do

Just change your credit card information. And it works fine. In India apple have stopped using American Express and I had registered my AMEX card. I changed it to a visa and it works fine. Make sure you do it to all your ios devices.

Having the same issue.

Couldn't download one of the 12 days of Christmas freebies (error 5002), so signed out to sign back in again, but now that too gives 5002 error.

Tried resetting payment info. Apple also suggest deleting payment info but you can't do that.

Tried deleting the files that M1 Studio suggests - same error.

Permissions on the iTunes folder are correct.

*Sigh* I am having the same 5002 error problem. I tried M1's suggestion solution, that didn't work. Perhaps it's because I'm using iTunes 11. I don't have iTunes Plus. Everything has been fine with iTunes for years, and not this crap happens.

From what I read on the forums Apple doesn't really care about resolving this issue.

It's solution to not being able to sign-in involves signing-in. Seriously?

Screw you Apple. You took my money, that's all you really want.

Tried deleting the files, it didn't work. Tried signing out, and now it won't let me sign back in. Seriously, all I want to do is buy more music. This error is making it so I'm not buying it through Apple... it's an annoyance to me, and a loss of money to them... you think they'd fix it so they wouldn't keep losing money. (Then again, I doubt they're really worried about it.)

But really... this is irritating and ridiculous.

For the person who has never really had to do this before... where do I go to open a ticket with them? *>.<*