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I forgot My apple id security questions answers

My ipod got stolen last year and i had an apple id and recently i got a new ipod touch 4th generation and a $20 gift card

my brother signed into my account and bought some stuff (i let him) then he logged out, he dident change my security questions.

i have $15 left and when i go to buy something on the appstore or the itunes store it says its my first purchase on this device and then

it ask my security questions but i forgot them please help 🙂

iPod touch (4th generation), iOS 5.1.1

Posted on Jun 15, 2012 11:47 PM

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Posted on Jun 16, 2012 4:37 AM

I had the same sort of problem with my ipad, and i simply went onto settings-store-click on your apple id- go to view apple id- then click again on your id (the part with your email address in it) then just go to the part where it says above 'security info' hope this helps! It sure helped for me! :)

196 replies

Sep 22, 2012 4:01 PM in response to lolwut123

You can contact the Account Security team by following these steps:

Please navigate to:

https://expresslane.apple.com/

Choose:

iTunes > iTunes Store

Then for Topic choose

Account Management > Lost or Forgotten Apple ID password (any concerns regarding security questions also fall under this category)

Choose Continue

You will be given the options to Talk to Apple Support Now or Call Apple Support Later, please choose the option that works best for you. If the hold time is long, you might only have the option to talk with them later.


If outside the US or Canada, and your country has Apple Phone Support, you must call and ask for The Account Security Team. They will then ask some security questions. If resetting your Security Questions, you must have a Credit Card on file so they can reset your Password First, then they can help reset your security questions. You should be able to add a credit card via iTunes or appleid.apple.com> Billing. <-- Very important, or they can nto assist you!!!

Sep 24, 2012 6:46 AM in response to devinfromcharlotte

I am teettering on the edge of ejecting Apple. I spent 23 minutes this morning (on an International call on my dime) with Apple support and they were unable to do anything. They couldn't match even one data point in their system with my life. (I really do know the first car that I owned as well as what my birthdate is)


So, either my account was hacked or their systems have been hacked. Either way, if they cannot match even one of your answers to "their system" you are out of luck.


YOU WILL NOT BE ABLE TO PURCHASE ANYTHING NEW WITH THIS ID.


Your choices are to either stick with what your currently have and never buy another app/song/book (get real), or start with a new ID and loose all previous purchases.


Either way, that is very convenient for Apple Corp. and I do not expect any satisfaction from them since it has been over a month now that I have been trying to get this fixed.


Apple has turned into AppleCorp, time to walk away...

Sep 25, 2012 12:43 AM in response to noremorse808

i dont understand where to go from question 4.


you say go to password and security. and then sign in? I can't do anything from that screen unless i enter my security answers, but this whole thread is about trying to reset them coz i dont know them? i assume once u enter these theres a reset security code button? but i dont know my questions so i cant do this...

Sep 26, 2012 5:03 AM in response to lolwut123

I emailed support and they told me to ring the accounts and security number etc and it will all be sorted out. The guy on the phone couldn't have been more useless and even though I rang to reset my questions, he wanted the answers for the ones I couldn't remember in order to proceed!! I didn't even choose my security questions...I wouldn't have answered the ones I have apparently answered anyway! I've just put a £25 gift card on my account, which is now useless! What the **** has happened!? I am so dissappointed with apple.

Oct 2, 2012 4:32 AM in response to lolwut123

It turns out there is no solution to this, once you have forgotten your answers you are f'kd. There should definitely be a warning issued DO NOT CREDIT YOUR ACCOUNT WITH APPLE, as you may lose the lot. You must be able to give them 2 pieces of other info they have online like cc card details and some cloud account. If they don't exist they cannot reset the account according to their rules.

If Apple employed normal people instead of spotty nerds who need to get out more they would have more sensible questions that apply to everyone like mothers maiden name, rather than favourite car.

I forgot My apple id security questions answers

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