carrier settings

@London User

My iPad complains if I don't have a SIM in it (I get a "No SIM card installed" message), so I wonder if you have an O2 SIM in the iPad and that it just isn't being used currently?

In Settings | General | About do you have a setting for "Carrier" (in my list on that page it's the ninth entry in the list, just after the entry for iOS version).

Alternatively, in the Settings list is there an entry for Cellular Data (mine is the sixth entry)? If there is, then the "View Account" option will show whether there's a "dormant" O2 account.

Regards

Nick

Thanks, Nick. Yes, you're correct. It says I am on O2 12.1. I do recall when I bought my iPad (at the Covent Garden Apple Store) and told them I just wanted it to teather (but wanted the full iPad in case I sold it someday, as I'm sure I would), they did tell me that I had to have a sim in the phone even if not activated.

And under Cellular Data, it is a dormant (never used) account. But obviously still has the same problem.

Oh well, guess I'm in the same boat as all the others using O2 and the problem it has.

Interesting, I just turned off my Cellular Data and also my Carrier from Automatic to Off, and when trying another sync, it still asked to update my carrier settings! Hmmmm...

So,

Others probably know more about the techie side, but it seems that the code/update from O2 is either arriving in an imperfect form to and through iTunes or being damaged by iTunes and thus not copying/updating the carrier settings properly?

Is it possible to use the O2 webbie to update/reset carrier settings?

Just had a discussion with O2 Pay as You Go help line and they are not aware of the problem. However as all of us are O2 and no other service he has passed it to their techie. They will look into it and report back.

There is no chatter on the O2 discussion site that I can find.

Glad you had some success. My own conversation with O2 a couple of days ago was most unsatisfactory. "Guru Brian" was obviously an iPhone person, if he was anything, and was obviously working through a script, as he started by asking for my iPad's phone number, which I gave him, and then compained that he could not call it - I explained that it was a data only number as it was an... iPad. He then asked for the SIM number and when I gave it to him he said it was in the wrong format (presumably because he was expecting a phone SIM). Fortunately I still had the original micro-SIM packaging and could quote all the references from that, but from then on it was all downhill.

His script said:

- Check that the user has the latest iOS version (I did)

- Get them to do a hard reset (I told him I had done this already, but did it again to humour him)

- If the problem persists (it did) deny responsibility and say it's Apple's problem.

It's quite clearly a problem initiated by the O2 12.1 update. The only interesting thing is whether every O2 user is suffereing, but most are suffering in silence, or whether there is something different about some unlucky subgroup of owners (that's us, folks...).

I've eliminated most variables and stilll had problems (see previous notes) and there's at least one note from someone who had their iPad replaced at the Apple Store and found that they still had a problem when they got home, so my guess would be that that person swapped the iPad but kept their SIM (because they had some cash left to use of it) and that the SIM is at the root of the problem. By experimenting, I know that if you don't have a SIM in the iPad you don't get the carrier update message, because the iPad no longer knows that you are an O2 user, so my current guess is that the carrier update is stored on the SIM itself and that somehow the SIM is gettting corrupted by the update. It's still a guess, but if it's not the iPad hardware (because that's been swapped and the problem remained), it's not any particular apps (because I still had the problem after a totally clean reinstall of just the OS and no apps at all) and it's not the OS (because I at least am on the latest version and I imagine most others are too) then there aren't many other options left.

I'm off on holiday for a week or so now and can't get an appointment at the Apple Store before I go away, but I'll be back that as soon as I return and in the meantime would urge anyone with a problem to visit a store near them and make the point that it isn't an isolated incident and that it needs to be escalated within Apple.

On the plus side, presumably at some stage the version 12.1 carrier update will be installed as a part of the standard OS image (as the version 12.0 presumably is currently) and then the problem will go away as there won't be an update to do - you can just reinstall the whole OS and you'll get the current version...

Nicl

I've been having exactly the same problem for the past several weeks now. My iPad is also on O2 12.1. I thought that it's only me, glad that I found this thread. Hopefully this will get fixed soon!

Many of us have already restored to factory settings, and still get the error.

http://support.apple.com/kb/HT1970

That link might be helpful for people who are just coming upon this thread, but you do realise most of us know what the carrier setting are, and that the problem is that they don't seem to be installing correctly?

I am the person who had there Ipad swapped and I used a new sim and still got the same thing happening

Yup this is happening to me too.. also O2 FYI

Me too - iPad 2, O2 and getting the message for a couple of weeks now.

I went into: iTunes / my iPad / Summary / Version / Check for update and got the message repeatedly by 'checking for update' over and over.

Sometimes I DON'T love my iPad!

Nick L

No luck with O2 as predicted. I think I will move to another carrier - dont need the hassle. Any suggestions?

I have the same problem, has anyone spoken to O2 as yet?