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All replies
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Helpful answers
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Jun 16, 2012 7:21 PM in response to aronsby captfred,Several other users have reported this as well. I would call applecare tomorrow. I would suspect some sort of fix in the immediate future.
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Jun 16, 2012 7:23 PM in response to aronsby rkaufmann87,Run Software Update to see if there are any new update, if I recall correctly one has already been released.
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Jun 16, 2012 7:34 PM in response to rkaufmann87by captfred,The other users reported having already applied this fix and it didn't help.
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Jun 16, 2012 9:28 PM in response to aronsby Rampage123,I am also experiencing this issue... must be the software colliding with the new hardware (Ivy Bridge). Hope apple finds a quick fix. In my case I find it happening less when i use one program at a time...
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Jun 16, 2012 9:49 PM in response to aronsby ssls6,I just bought a 13" MBA 8gig-128gig and it has been rock solid. I'm typing on it now. When I unboxed it friday, I didn't migrate anything. I just finished inputing my user stuff and went straight to the updates. After that I rebooted and repair the HD, fixed permissions, and started copying stuff over. I'm not claimed anything I did made a difference but they can't all be problematic. I would call apple and discuss it with them. You should not have it crashing every other day or so.
Good luck.
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Jun 16, 2012 10:03 PM in response to aronsby Zolihonig,I'm experiencing this as well on my brand new 11" Air. It seems to be an issue with the graphics card, so says the error report...
Very annoying. Happens at least twice a day! Only good part is that rebooting takes about 10 seconds on the new air. This thing does fly.
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Jun 17, 2012 6:10 AM in response to aronsby DavidStrom,I have exactly the same experience. First crash within 6 hours or so of turning it on, Now I have crashed it twice more on a computer less than a day old.
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Jun 17, 2012 6:54 AM in response to DavidStromby rkaufmann87,You need to be in touch with AppleCare, every new (or refurbished) iMac comes with 90 days of free AppleCare phone support. Give them a ring, at the very least a new case needs to be established so the issue is on record. If Apple has a problem then can't do anything about it until you guys formally report it.
While going to forums such as these are helpful Apple doesn't read them and therefore will not become aware until end users contact them. Get a case number when you do call and make sure you keep OS X up-to-date via Softwware Update.
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Jun 17, 2012 8:05 AM in response to rkaufmann87by arons,thanks everyone - I have got a call set up with apple for monday, just annoying as you cant speak to tech support on sundays and i have work to do today
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Jun 17, 2012 11:09 PM in response to aronsby Zolihonig,I just had another crash, this one was a grey screen of death. The error log is clearly indicating it's a graphics card driver issue:
Kernel Extensions in backtrace:
com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8168b000-
Is everyone else getting the same thing? I've only had 2 grey screens, but a bunch more 'freezes'
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Jun 18, 2012 2:45 AM in response to Zolihonigby ssls6,You're not running google chrome are you? People have had issues with chrome and the new mid-2012/intel4000 machines.
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Jun 18, 2012 3:15 AM in response to ssls6by arons,yes running chrome. just spoke to apple, did some keyboard manouvres while it was turned off. not sure if that will help.
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Jun 18, 2012 3:27 AM in response to aronsby ssls6,Stop running chrome and switch to safari for the time being. There is an issue with chrome. I'm sure a patch will be forthcoming to fix this but for the time, I would stop using chrome.
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