Brand new mac book air keeps crashing

Several other users have reported this as well. I would call applecare tomorrow. I would suspect some sort of fix in the immediate future.

Run Software Update to see if there are any new update, if I recall correctly one has already been released.

The other users reported having already applied this fix and it didn't help.

http://support.apple.com/kb/DL1551

I am also experiencing this issue... must be the software colliding with the new hardware (Ivy Bridge). Hope apple finds a quick fix. In my case I find it happening less when i use one program at a time...

I just bought a 13" MBA 8gig-128gig and it has been rock solid. I'm typing on it now. When I unboxed it friday, I didn't migrate anything. I just finished inputing my user stuff and went straight to the updates. After that I rebooted and repair the HD, fixed permissions, and started copying stuff over. I'm not claimed anything I did made a difference but they can't all be problematic. I would call apple and discuss it with them. You should not have it crashing every other day or so.

Good luck.

I'm experiencing this as well on my brand new 11" Air. It seems to be an issue with the graphics card, so says the error report...

Very annoying. Happens at least twice a day! Only good part is that rebooting takes about 10 seconds on the new air. This thing does fly.

I have exactly the same experience. First crash within 6 hours or so of turning it on, Now I have crashed it twice more on a computer less than a day old.

You need to be in touch with AppleCare, every new (or refurbished) iMac comes with 90 days of free AppleCare phone support. Give them a ring, at the very least a new case needs to be established so the issue is on record. If Apple has a problem then can't do anything about it until you guys formally report it.

While going to forums such as these are helpful Apple doesn't read them and therefore will not become aware until end users contact them. Get a case number when you do call and make sure you keep OS X up-to-date via Softwware Update.

I just had another crash, this one was a grey screen of death. The error log is clearly indicating it's a graphics card driver issue:

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f8168b000-

Is everyone else getting the same thing? I've only had 2 grey screens, but a bunch more 'freezes'

You're not running google chrome are you? People have had issues with chrome and the new mid-2012/intel4000 machines.

Stop running chrome and switch to safari for the time being. There is an issue with chrome. I'm sure a patch will be forthcoming to fix this but for the time, I would stop using chrome.

How do you know it's chrome?

Well, I realize I was switching Chrome tabs when today's crash happened. Error log below in case anyone is interested:

Interval Since Last Panic Report: 126670 sec

Panics Since Last Report: 4

Anonymous UUID: 55282FF8-AE3C-43B2-B8BE-C2E82CBDB839

Mon Jun 18 15:43:35 2012

panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff7f8165f9b1, type 14=page fault, registers:

CR0: 0x0000000080010033, CR2: 0x0000000000000008, CR3: 0x0000000045add03a, CR4: 0x00000000001606e0

RAX: 0xffffff7f8165fa84, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0x00000000012aad09

RSP: 0xffffff80e7c5b790, RBP: 0xffffff80e7c5b7a0, RSI: 0xffffff80113e6400, RDI: 0xffffff801f343000

R8: 0xffffff80e7c5b93c, R9: 0xffffff80205b5a18, R10: 0xfffffe800721e560, R11: 0x0000000000148cf4

R12: 0x0000000000000003, R13: 0x0000000000000001, R14: 0xffffff801f343000, R15: 0xffffff801717ba00

RFL: 0x0000000000010286, RIP: 0xffffff7f8165f9b1, CS: 0x0000000000000008, SS: 0x0000000000000000

CR2: 0x0000000000000008, Error code: 0x0000000000000002, Faulting CPU: 0x0

Backtrace (CPU 0), Frame : Return Address

0xffffff80e7c5b440 : 0xffffff8000220792

0xffffff80e7c5b4c0 : 0xffffff80002c4794

0xffffff80e7c5b670 : 0xffffff80002da55d

0xffffff80e7c5b690 : 0xffffff7f8165f9b1

0xffffff80e7c5b7a0 : 0xffffff7f816960c3

0xffffff80e7c5b7d0 : 0xffffff7f81691b0b

0xffffff80e7c5b800 : 0xffffff7f81693553

0xffffff80e7c5b970 : 0xffffff7f81660730

0xffffff80e7c5b9a0 : 0xffffff7f81690fb5

0xffffff80e7c5b9c0 : 0xffffff7f81663e96

0xffffff80e7c5bb00 : 0xffffff7f81660ed4

0xffffff80e7c5bb60 : 0xffffff800065593e

0xffffff80e7c5bb80 : 0xffffff800065621a

0xffffff80e7c5bbe0 : 0xffffff80006569bb

0xffffff80e7c5bd20 : 0xffffff80002a3f08

0xffffff80e7c5be20 : 0xffffff8000223096

0xffffff80e7c5be50 : 0xffffff80002148a9

0xffffff80e7c5beb0 : 0xffffff800021bbd8

0xffffff80e7c5bf10 : 0xffffff80002af140

0xffffff80e7c5bfb0 : 0xffffff80002dab5e

Kernel Extensions in backtrace:

com.apple.driver.AppleIntelHD4000Graphics(7.2.8)[6B02D782-A79F-399C-81FD-353EBF F2AB81]@0xffffff7f81657000->0xffffff7f816bdfff

dependency: com.apple.iokit.IOPCIFamily(2.7)[C0404427-3360-36B4-B483-3C9F0C54A3CA]@0xffffff 7f80829000

dependency: com.apple.iokit.IONDRVSupport(2.3.4)[A004D087-8FB7-3630-AD65-18DC2A9B2EEA]@0xff ffff7f80cb8000

dependency: com.apple.iokit.IOGraphicsFamily(2.3.4)[2E0BAC50-C4B6-3353-BADA-0168305F3D06]@0 xffffff7f80c7f000

BSD process name corresponding to current thread: Google Chrome He

Mac OS version:

11E2705

Kernel version:

Darwin Kernel Version 11.4.2: Wed May 30 20:13:51 PDT 2012; root:xnu-1699.31.2~1/RELEASE_X86_64

Kernel UUID: 25EC645A-8793-3201-8D0A-23EA280EC755

System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)

System uptime in nanoseconds: 31709706831048

last loaded kext at 15461670117209: com.apple.filesystems.smbfs 1.7.2 (addr 0xffffff7f80794000, size 241664)

last unloaded kext at 19778943708708: com.apple.driver.IOBluetoothHIDDriver 4.0.7f2 (addr 0xffffff7f8088d000, size 73728)

loaded kexts:

com.LivestreamProcaster.driver.ProcasterAudioRedirector 2.0.0

com.apple.filesystems.smbfs 1.7.2

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleMikeyHIDDriver 122

com.apple.driver.AGPM 100.12.69

com.apple.driver.ApplePlatformEnabler 2.0.5d3

com.apple.driver.X86PlatformShim 5.0.0d8

com.apple.driver.AppleHDA 2.2.3f13

com.apple.driver.AppleMikeyDriver 2.2.3f13

com.apple.driver.AppleUpstreamUserClient 3.5.9

com.apple.driver.AudioAUUC 1.59

com.apple.driver.AppleSMCPDRC 5.0.0d8

com.apple.iokit.IOUserEthernet 1.0.0d1

com.apple.iokit.IOBluetoothSerialManager 4.0.7f2

com.apple.driver.AppleSMCLMU 2.0.1d2

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AudioIPCDriver 1.2.3

com.apple.driver.ApplePolicyControl 3.1.32

com.apple.driver.AppleLPC 1.6.0

com.apple.driver.AppleBacklight 170.2.2

com.apple.driver.AppleMCCSControl 1.0.33

com.apple.driver.AppleIntelHD4000Graphics 7.2.8

com.apple.driver.AppleIntelFramebufferCapri 7.2.8

com.apple.driver.BroadcomUSBBluetoothHCIController 4.0.7f2

com.apple.driver.AppleUSBTCButtons 227.6

com.apple.driver.AppleUSBTCKeyboard 227.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1

com.apple.BootCache 33

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.0.4

com.apple.driver.AirPort.Brcm4331 560.7.21

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleUSBHub 5.0.7

com.apple.driver.AppleEFINVRAM 1.6.1

com.apple.driver.AppleAHCIPort 2.3.0

com.apple.driver.AppleUSBEHCI 5.0.7

com.apple.driver.AppleUSBXHCI 1.0.7

com.apple.driver.AppleACPIButtons 1.5

com.apple.driver.AppleRTC 1.5

com.apple.driver.AppleHPET 1.7

com.apple.driver.AppleSMBIOS 1.9

com.apple.driver.AppleACPIEC 1.5

com.apple.driver.AppleAPIC 1.6

com.apple.driver.AppleIntelCPUPowerManagementClient 195.0.0

com.apple.nke.applicationfirewall 3.2.30

com.apple.security.quarantine 1.3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 195.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSCSIArchitectureModelFamily 3.2.1

com.apple.driver.DspFuncLib 2.2.3f13

com.apple.iokit.IOSurface 80.0.2

com.apple.iokit.IOSerialFamily 10.0.5

com.apple.driver.AppleHDAController 2.2.3f13

com.apple.iokit.IOHDAFamily 2.2.3f13

com.apple.iokit.IOAudioFamily 1.8.6fc18

com.apple.kext.OSvKernDSPLib 1.3

com.apple.driver.AppleSMBusPCI 1.0.10d0

com.apple.driver.X86PlatformPlugin 5.1.1d6

com.apple.driver.AppleSMC 3.1.3d10

com.apple.driver.IOPlatformPluginFamily 5.1.1d6

com.apple.driver.AppleGraphicsControl 3.1.32

com.apple.driver.AppleBacklightExpert 1.0.4

com.apple.driver.AppleSMBusController 1.0.10d0

com.apple.iokit.IONDRVSupport 2.3.4

com.apple.iokit.IOGraphicsFamily 2.3.4

com.apple.driver.AppleUSBBluetoothHCIController 4.0.7f2

com.apple.iokit.IOBluetoothFamily 4.0.7f2

com.apple.driver.AppleThunderboltDPInAdapter 1.8.4

com.apple.driver.AppleThunderboltDPAdapterFamily 1.8.4

com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5

com.apple.driver.AppleUSBMultitouch 230.5

com.apple.iokit.IOUSBHIDDriver 5.0.0

com.apple.driver.AppleUSBMergeNub 5.0.7

com.apple.driver.AppleUSBComposite 5.0.0

com.apple.driver.AppleThunderboltNHI 1.6.0

com.apple.iokit.IOThunderboltFamily 2.0.3

com.apple.iokit.IO80211Family 420.3

com.apple.iokit.IONetworkingFamily 2.1

com.apple.iokit.IOUSBUserClient 5.0.0

com.apple.iokit.IOAHCIFamily 2.0.8

com.apple.iokit.IOUSBFamily 5.0.7

com.apple.driver.AppleEFIRuntime 1.6.1

com.apple.iokit.IOHIDFamily 1.7.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 177.5

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 331.7

com.apple.iokit.IOStorageFamily 1.7.2

com.apple.driver.AppleKeyStore 28.18

com.apple.driver.AppleACPIPlatform 1.5

com.apple.iokit.IOPCIFamily 2.7

com.apple.iokit.IOACPIFamily 1.4

Model: MacBookAir5,1, BootROM MBA51.00EF.B00, 2 processors, Intel Core i7, 2 GHz, 8 GB, SMC 2.4f14

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB

Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D5434353153364D465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.21)

Bluetooth: Version 4.0.7f2, 2 service, 18 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM256E, 251 GB

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2

USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3

USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2

USB Device: hub_device, 0x0424 (SMSC), 0x2512, 0x1d180000 / 3

USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0249, 0x1d182000 / 5

USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4

USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 6