1 2 3 4 5 Previous Next 73 Replies Latest reply: Jul 31, 2012 1:52 PM by plakat Go to original post
  • 30. Re: Brand new mac book air keeps crashing
    Bartek Bulzak Level 1 Level 1 (0 points)

    No application under a modern OS should be able to crash the entire system, especially not under a closed system like OSX. The common thread here is the HD4000 graphic card. I always see this on every dump I get. It is not for Google or Adobe to issue a fix here. It is hopefully a driver problem, otherwise we have a hardware issue.

     

    I just had a complete system crash running Itunes with an Ipod touch connected to it. This time around it was the gray screen of death.

     

    I did a hardware diagnostic and all tests came back fine.

     

    I am seriously considering taking the machine back.

     

    BB

     

    <Edited by Host>

  • 31. Re: Brand new mac book air keeps crashing
    slumpey326 Level 1 Level 1 (0 points)

    does apple support read these threads to notice that there is a problem here and come up with a solution quick.   Any thoughts that mountain lion will fix this?

  • 32. Re: Brand new mac book air keeps crashing
    Patopipp Level 1 Level 1 (10 points)

    I read that 10.7.5 will be released before Mountain Lion http://www.macrumors.com/2012/06/19/apple-seeds-os-x-10-7-5-build-11g15-to-devel opers/. I hope that it fixes this problem.

  • 33. Re: Brand new mac book air keeps crashing
    markbrads Level 1 Level 1 (0 points)

    Why should we wait for a new OS to fix a problem with the old, we all spend huge amounts of cash on Apple products and should expect better.

     

    This whole issue needs fixing and not by the end users....

     

    I'm convinced the issue is with the HD4000 driver.

     

    Come on Apple FIX IT !!!

  • 34. Re: Brand new mac book air keeps crashing
    rkaufmann87 Level 8 Level 8 (42,145 points)

    If you are like almost all the others affected your machine has Google Chrome installed on it. If that assumption is correct the issue is clearly is a Chrome problem and not an Apple issue. If you are not using Chrome well OK I'm wrong.

     

    However PLEASE read the Terms of Use you agreed to, had you you would have known Apple does not read or participate in these forums. If you have feedback for them the proper venue is www.apple.com/feedback

  • 35. Re: Brand new mac book air keeps crashing
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Almost certainly not.

  • 36. Re: Brand new mac book air keeps crashing
    rkaufmann87 Level 8 Level 8 (42,145 points)

    Please read my last post for that answer.

  • 37. Re: Brand new mac book air keeps crashing
    rkaufmann87 Level 8 Level 8 (42,145 points)

    And you probably should return it, you clearly have no clue.

  • 38. Re: Brand new mac book air keeps crashing
    markbrads Level 1 Level 1 (0 points)

    Why should we return a product a product that should work flawlessly ???

     

    Most people have come here to get some help or advice, not to be told we are clueless, be fair

  • 39. Re: Brand new mac book air keeps crashing
    Bartek Bulzak Level 1 Level 1 (0 points)

    Yes Rkaufmann I probably have no clue. If you're happy with faulty software being able to crash your computer then there is no point in me trying to convince you that it's not normal. Go ask Google for a fix. Why are you even on this thread?

     

    As for the others, I have been on and off with Apple care since yesterday, they had me do all the Level 0 stuff, resetting NVram, checking that there is no problem with SSD, etc etc. So far they are saying that I am the first person to contact them with this issue.

     

    Anyways, I am definitely losing patience talking to Level zeros, hopefully they will escalate my ticket to someone who will take ownership of the problem.

     

    They asked me to reproduce the problem with Chrome and I am unable to. I have even opened several tabs with flash movies running and there is no crash.

     

    On the other hand, I can reproduce the Itunes / Ipod syncing crash consistently within minutes of starting Itunes.

     

    Keep you posted.

     

    BB

  • 40. Re: Brand new mac book air keeps crashing
    The Robby Level 1 Level 1 (0 points)

    Sure its not Chrome. I will rather return MBA than give up Chrome. I've been using Chrome since day one I got this MBA a week ago. Just need to recollect what I was doing that caused my first and only crash so far. Will try connect my iPod in iTuens and let you guys know.  I think Apple tested this machine vigorously before releasing it ... or are we the one running the tests for Apple? Seems we all overestimate Apple.

  • 41. Re: Brand new mac book air keeps crashing
    Patopipp Level 1 Level 1 (10 points)

    Last week I was called from Apple. I never asked for their help, I believe they are reading what we post here. He made me pres command+shift+option+control+. and a screen folder called tmp appeared. He told me to mail him that because the engineers told him to gather this files from many users. My Chrome hasn't crashed for the last week, but when I play Diablo 3 it always freezes. I believe it's a problem with the Intel HD 4000 driver.

  • 42. Re: Brand new mac book air keeps crashing
    ianneub Level 1 Level 1 (0 points)

    You are for sure not the only person to contact them about this issue. I've found that it is best to contact them while you are experiencing a lock up or a kernel panic. I've talked to them twice and we've done the following:

     

    * Reset SMC

    * Reset NVRAM

    * Disk verify

    * Disk repair

    * Remove startup items

     

    The last tech said if it crashes again they will send me up to higher level support guys. Not once did they ask me to submit a crash dump which shows com.apple.driver.AppleIntelHD4000Graphics in the first line of the backtrace.

     

    Sounds like the HD4000 driver to me! In this case it was triggered by vmware-vmx, not by Chrome. Although I have been in Chrome when the issue hit as well. Again, common thread: com.apple.driver.AppleIntelHD4000Graphics.

     

    I also have the upgrade RAM to 8 gigs. Maybe it isrelated to the HD4000 + 8 gigs of RAM?

     

    13" MacBook Pro (mid-2012)

    2.0 GHz, 8 gigs RAM, 256 gigs SSD

  • 43. Re: Brand new mac book air keeps crashing
    Patopipp Level 1 Level 1 (10 points)

    I have 4Gb of ram, so it must be the Intel HD 4000 driver.

  • 44. Re: Brand new mac book air keeps crashing
    Bartek Bulzak Level 1 Level 1 (0 points)

    Just got a new kind of Chrome crash, with a 'You need to reboot' box, see picture below./___sbsstatic___/migration-images/187/18764064-1.jpg

     

    BB