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Question: MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

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I saw a genius today. They ordered me up a new macbook due to the burn-in. I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

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Jun 18, 2012 10:13 AM in response to mittense In response to mittense

I had this same thing happen a year ago with the iPad 2 model. The unit was used a little bit and then when I opened the app Pulse, which has a solid gray background, I could see the silhouette of the search bar for safari, and the header for my email Apps still there. I tried the same thing but in a different orientation and after a few minutes of usage the ghost image would be in the new position.


If you are getting this, take it back now as it only will get worse. When I was at the Apple store looking at the new Retina MBP I wanted to buy one very badly. However, I remembered the first run of some ot the last Apple products I purchased and how those products faired. Try another one and if you don't see improvement, I'd just hold out for the next generation they release next year and let the kinks get ironed out. The initial concern with Apple always seems to be get as many units out to the customer and quality will come in time once production is ramped back down.

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Jun 18, 2012 9:16 AM in response to mittense In response to mittense

I have experienced the same issue. I dont think it should do it. No screen should have a ghost image after a short period of time unless its a plasma.


Im going to take mine back to the apple store when i return from overseas for work.

Jun 18, 2012 9:16 AM

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Jun 18, 2012 10:13 AM in response to mittense In response to mittense

I had this same thing happen a year ago with the iPad 2 model. The unit was used a little bit and then when I opened the app Pulse, which has a solid gray background, I could see the silhouette of the search bar for safari, and the header for my email Apps still there. I tried the same thing but in a different orientation and after a few minutes of usage the ghost image would be in the new position.


If you are getting this, take it back now as it only will get worse. When I was at the Apple store looking at the new Retina MBP I wanted to buy one very badly. However, I remembered the first run of some ot the last Apple products I purchased and how those products faired. Try another one and if you don't see improvement, I'd just hold out for the next generation they release next year and let the kinks get ironed out. The initial concern with Apple always seems to be get as many units out to the customer and quality will come in time once production is ramped back down.

Jun 18, 2012 10:13 AM

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Jun 18, 2012 10:28 AM in response to anthonyvallone In response to anthonyvallone

If I were you I would atleast call the store you purchased it from, get the manager's name and explain you wish to return it but are not able to from where you are. If they want to send you a shipping label, assuming you have everything with you, that you can send the unit back that way too. I have learned that it is becoming increasingly difficult to abide by the store's rules with such a silly 15 day return period. I like to ensure my products are fully functioning and as a result I think 4 weeks is much better than 2 for a multitude of reasons. They likely will work with you, but get some sort of confirmation on it now rather than later.


They wanted me to go through the genius bar with mine and I know more than most of the employees working back there pertaining to computer hardware. I took pictures of mine with the image retention and just wanted out with my money back. Quality is important to me. Especially at the pricepoint that Apple wishes to command. I hold them to a higher standard as a result.

Jun 18, 2012 10:28 AM

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Jun 18, 2012 8:41 PM in response to mittense In response to mittense

If you're still in the return period you don't need to prove anything other than you don't need a "genius" to look at it. You can return it regardless of whether or not they see it. What matters is you see it. So they can either exchange it or give you your money back. Time saved! :)

Jun 18, 2012 8:41 PM

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Jun 19, 2012 12:06 PM in response to mittense In response to mittense

I'm having a very similar issue and it seems to always be around one area of the screen. Its a bit above the dock and to the right of center. Are you guys seeing it there as well? I only started noticing it because I changed my background to solid blue.


I'm also having this graphics issue, which I believe is software/driver:


https://discussions.apple.com/message/18690202#18690202

Jun 19, 2012 12:06 PM

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Jun 20, 2012 5:24 PM in response to aut0maticdan In response to aut0maticdan

I saw a genius today. They ordered me up a new macbook due to the burn-in. I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

Jun 20, 2012 5:24 PM

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Jun 21, 2012 6:06 AM in response to anthonyvallone In response to anthonyvallone

You should call them and at least let them know you have problem with the product and you are not in the position to return it back. If it goes over 14 days you can not return it for a full refund. Only way for full refund is 14-day return policy.


Let them know about your situation may be something comes up and they could help you.


Good luck.

Jun 21, 2012 6:06 AM

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Jun 21, 2012 6:10 AM in response to aut0maticdan In response to aut0maticdan

Hey,


Happy you kind of solved it and hope the new one be the one without any problem. I have a question about the part you said you have custom build. There is nothing custom in retina series, you mean you ordered the one with the 16G RAM or you increase the Flash storage. Because in those cases I guess there is no customization and they just get one with that spec for you. Am I right or it's sth else?


Thanks btw for sharing your updates here.

Jun 21, 2012 6:10 AM

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Jun 21, 2012 6:30 AM in response to Maziyar In response to Maziyar

I called apple and spoke to a senior person there and explained my situation. Due to me being iverseas its good that i reported it, because they gave me a case number and i should be able to get a refund by quoting the case number at the apple store when i return home.


Thanks for everyones help

Jun 21, 2012 6:30 AM

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Jun 21, 2012 6:33 AM in response to mittense In response to mittense

Hey, those of you having this issue, I'd love to know what part of the screen your burn-in occurs.


I was messing with it last night and the mark goes from the bottom to about an inch above the bottom of the screen. Its about two inches wide above the F8, F9, F10 keys.


Could be coincidence, but it seems like that is the hottest part of the computer, so it makes me think that the ventilation onto the screen or closing it while its hot could be causing the issue.


Hopefully, even if that's the case, it is because these units are defective in some way and are cooling properly. I didn't notice it until I changed my desktop background to be a solid color, but its also noticeable in apps like Aperture.

Jun 21, 2012 6:33 AM

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Question: MacBook Pro Retina display burn-in?