MacBook Pro Retina display burn-in?

I saw a genius today. They ordered me up a new macbook due to the burn-in. I may not see it for 3-4 weeks because I have a custom build, but I get to hang on to this one until then.

im hoping they let me exchange mine or get a refund when i return to australia. I am away for a month :/

You should call them and at least let them know you have problem with the product and you are not in the position to return it back. If it goes over 14 days you can not return it for a full refund. Only way for full refund is 14-day return policy.

Let them know about your situation may be something comes up and they could help you.

Good luck.

Hey,

Happy you kind of solved it and hope the new one be the one without any problem. I have a question about the part you said you have custom build. There is nothing custom in retina series, you mean you ordered the one with the 16G RAM or you increase the Flash storage. Because in those cases I guess there is no customization and they just get one with that spec for you. Am I right or it's sth else?

Thanks btw for sharing your updates here.

I increased RAM. By custom, I mean not a base model and therefor not something they stock in the store.

I appreciate you reply. Thanks.

I called apple and spoke to a senior person there and explained my situation. Due to me being iverseas its good that i reported it, because they gave me a case number and i should be able to get a refund by quoting the case number at the apple store when i return home.

Thanks for everyones help

Hey, those of you having this issue, I'd love to know what part of the screen your burn-in occurs.

I was messing with it last night and the mark goes from the bottom to about an inch above the bottom of the screen. Its about two inches wide above the F8, F9, F10 keys.

Could be coincidence, but it seems like that is the hottest part of the computer, so it makes me think that the ventilation onto the screen or closing it while its hot could be causing the issue.

Hopefully, even if that's the case, it is because these units are defective in some way and are cooling properly. I didn't notice it until I changed my desktop background to be a solid color, but its also noticeable in apps like Aperture.

This is apparently becoming an issue. Here's a link to a guy that I really respect for reviewing and configuring Mac's for photographers and he has screenshots showing the ghost images. Clearly this is a problem with the Retina display:

http://macperformanceguide.com/blog/2012/20120623_2-MacBookPro-Retina-screen-bur n-in-ghost-images.html

Thanks a lot for the link. The image he provides pretty much debunks my theory on heat around a particular area of the screen.

His case is much worse than mine. I'm not sure if this reveiwer having it makes it anymore pervasive, but if my follow-up machine also has the problem, I will go for a refund and buy in a year.

It is quite possible that few people are noticing due to the busy background Apple puts on their machines by default. He mentions that he uses a solid background image, as I do. I'm going to do a little research to see if other people I know have the problem but haven't discovered it yet.

Definitely let me know what you find out. I need to get a macbook for work (I am a photograher) so I'm seriously debating this. While the Retina has such great potential, I'm leaning towards the older body and upgrading the guts with OWC 6G SSD's and 16GB of RAM. Putting those in will bring the price to close to the Retina cost (if you add in the Superdrive and the stupid dongle for Ethernet)....why apple eliminate an ethernet port when you're going to have to download any software you want to install is beyond me.

I e-mailed with Lloyd and his issue is top-center of the screen, so its nowhere near where mine is.

I think they simply couldn't fit an ethernet port in this slim of a profile. The added cost *****, but its not so bad in use. I have the ethernet adapter permanently attached to the end of my ethernet cable at my home desk and then one in my bag.

edit: They bleeped out the work S x U x C x K x S haha

Message was edited by: aut0maticdan

I stopped by the Apple Store yesterday and they are ordering a new laptop for me. I hope the replacement is better. Here's a short video I made showing the image persistence problem: http://youtu.be/m1Y-b9B2hJc

One thing you guys need to keep in mind about Apple warranties so that you won't feel quite so pressured time-wise:

The 14 day warranty return is a "no questions asked" return. During this period, you can return the machine because you don't like the color of the keyboard and they won't question it. You can get a new computer or you can get your money back.

Apple still has a 90 day full warranty that included phone tech support and a one year limited warrenty on defective parts.

Ghosting on a display screen is a deffective part and they will fix or replace it. I had this happen on one of my older MBP's when the display failed entirely... and it was beyond the one year mark. The graphics chip failed on it which had been a known problem. Apple gave me a new computer (OK refurbished), replaced it's hard drive with mine, and returned it to me ready to go with a 90 day warranty on the replacement.

So, Apple is pretty good about supporting their equipment if a part has a defect, even if it is after the warranty has expired. After 14 days, you won't get your money back, but they will replace or repair it. They just shipped me a box to send in my FIRST generation ipod nano to replace it because they have been known to have potential battery defects. I must have had it at least five years. It worked fine, but now I get a new one with a new battery because they offered.

All of that being said: When I get the new MBP with retina, I will get the Apple Care Warrenty because of the machine's lack of repairability.

Apples warranty is worthless to me. Their quality suffers, service is falling short, quality control questionable, and if you haven't seen the post on retina displays for iPad, then you're missing out. Get it done before the 14 day period because afterwards, you have to play by a whole different set of rules which goes to the tune of it falling withing Apple specs.

Apple has two types of consumers. Those who know what they want and are knowledgable about hardware, and those who like pretty things and enjoy the software. The latter will believe anything their staff say. I've had store employees ask me how to do stuff on their own computers. Not sure whether to feel good or not about that experience.

I love apple products, but can't help but feel they are losing sight of who they once were quality wise.