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MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

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9,629 replies

Jun 23, 2012 3:08 PM in response to BarrettF77

I stand by my statement based on my experiences. Is there another computer company that honors their equipment better than Apple? I honestly don't know because I have always had Apple products back to the IIE. I know that there are no compaies that offer the breadth of sevice available at the Apple Stores. And yes, there have been times when I know something about the computers that the sales reps. don't, but almost never a Genius Bar rep. They also have turned me down for items I requested on warranty, most notably a plastic besel that had all the paint peeling off of it on the old Titanium MBP. They said it was cosmetic... and it was, not affecting the way the computer operated in the least.


Are they losing sight of who they once were? No. Every product they have ever introduced has had initial problems of one sort ot another. As you indicated in an earlier post, sometimes it's better to wait until some of the early problems get corrected. I actually had less problems with my mid 2010 MBP than any other of the many machines I have purchased from them. I waited for six months after that machine was introduced to purchase it, too.


I've also never walked away angry about a warranty issue, sometimes disappointed that they didn't agree, but their decisions always made sense. Yes, if you can return the machine with ghosting problems in the first 14 days, by all means do so. But Apple should still fix it if ghosting becomes a problem after that period.

Jun 23, 2012 9:02 PM in response to flat earth

I'm with you on 14-day return policy and after sell services. It might happen to have some stores being pain in the a** but not all of them. And if you see something unusual or something that it's not on the contract you just call the center they will assist you in the best way.


I return very fine 15-inch (late 2011) a day after WWDC 12 keynote. She just asked may I know why? I said the new ones are better and cheaper! She laughed and said alright we send you DHL to collect the product and so on.


Don't worry about it. Even if you didn't buy AppleCare at the first place you can get one before your one-year warranty finished and extend it to two more years.


Special thanks to aut0maticdan and the others for their latest updates.

Jun 24, 2012 8:45 PM in response to mittense

Confirmed with mine rMBP today after reading this thread.


Sadly to see the burn-in image on mine screen, either. People who own this machine probably could try to produce this issue by putting a staic image/web page on screen. Leave it without moving at least 20 mins. Then, click CMD-H to hide the window.


If you are lucky enough, you won't get any burn-in image. Good Luck!



Refer to http://macperformanceguide.com/blog/2012/20120623_2-MacBookPro-Retina-screen-bur n-in-ghost-images.html, always apply a dark gray backgound as the desktop picture first.

Jun 25, 2012 7:38 AM in response to mittense

I have experienced the same issue, today.

After i came home form work I looked at the screen of my new MacBook Pro Retina and saw the burn effect a bit above the dock. I'm using a dark grey background.


For me it looks like Retina is not ready in the MacBook Pro.


I called Apple, and they told me that it would take several weeks to exchange it in Europe, because of the high demand.


JO

MacBook Pro Retina display burn-in?

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