You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,629 replies

Jun 25, 2012 8:33 PM in response to itsamacthing

Hi,


Mine is still on the way but I could test this with the one in the store. It wasn't 20 minutes but I could keep everything on the screen without moving for almost 16 minutes and I couldn't find any burn in.


I hope it was a bad batch. Nothing to worry about you can replace it and get a new one really easy the only problem is shipping date which if they don't have your customized MBPR (like 16G RAM ro 2.7GHz CPU) in stock you have to wait all over again.

Jun 26, 2012 4:38 PM in response to mittense

Note that it's not really "burn-in" as would happen on a CRT or plasma, it's image persistence that WILL go away over time.


Wikipedia entry on Image Persistence


If it bothers you, and Apple will replace it, go ahead and get your unit swapped out, but it's likely the issue would go away on its own.


I've personally had this happen on LCD monitors and it does go away after a few days at most and displays seem most susceptible when new.

Jun 26, 2012 5:27 PM in response to J. Chiu

I haven't seen this burn in problem yet, but has anyone seen the problem where the display doesn't repaint properly? I am having to reboot my machine at least once a day because the windows are not repainting themselves properly. Very frustrating. Could this screen refresh problem be related to the burn in issue? It seems like the munged screen repainting is more of a software issue.


So if I take my mac back to the store, and exchange it within the fourteen days, can I exchange the new one in fourteen days, and keep doing that over and over until I get a machine that works properly?


Also I have everything installed that I want installed. I have a Time Machine backup. Can I use that Time Machine backup (via "migration"?) to setup the new mac just like the old one? Or are there things I will have to worry about reinstalling?

Jun 26, 2012 8:59 PM in response to GarnetR

I don't think your problem with redrawing related to the image retention or persistence.


Yes in 14-day return policy you can return your machine without question. I'm not sure though you can do it every 2 weeks. Btw you have to wait at least 3 weeks if the sore doesn't have anything in stock.


Yours is OK. Back to store and let the genius look at it. It seems to me it's a software issue.


good luck.

Jun 27, 2012 7:59 AM in response to GarnetR

GarnetR - I believe you're experiencing the same problem as me! I shot a quick video and youtubed it, you can check it out here: http://www.youtube.com/watch?v=3ODtHj1RDjE&feature=youtu.be


This still seems like image retention to me, as the scattered ghosting results in trails and I need to completely restart the machine to get rid of the issue. It's happened about 12-15 times since unboxing the laptop on Friday the 15th.

Jun 27, 2012 8:13 AM in response to j3ttPrescott

Hi,


I watched it for many times and I still think it's a software issue. Image retention or persistence is something that happens when you left the screen for an extended period of time.


Still, doesn't mean there is nothing wrong with yours! just go to the store and show them your video. The video is the best thing you can show them and let us know please what caused that horrible situation.


best of luck for you

Jun 27, 2012 12:32 PM in response to mittense

Return the unit. Stop rewarding Apple for releasing defective displays.


Apple has a serious track record now of utterly ruining first release graphics and screens on these things. Wait 12 months and for everyone else to figure out the problems.


Why anyone buys brand new MBP right at release anymore is beyond me. They never work right and are nothing but a hassle. 8 months after release, they're great.

Jun 27, 2012 1:24 PM in response to sjam

That depends on the number of files. Try transferring one large file and see what your transfer rates are. I get pretty amazing performance to the promise pegasus R6.

sjam wrote:


I think your right. I bought mine and just came back from the store to do a replacement. There seems to also be a problem with the thunderbolt too because 31g of data shouldn't take 4 hours to migrate.

Jun 27, 2012 7:45 PM in response to Jason Schroeder

Jason, I have to agree with you. Got my first Mac around 2000, was a silver door Mac Pro and while it was worry free I got a 17 inch G4 Powerbook soon after and it was first gen. That Powerbook was great for nearly 5 years but the little rubber feet at the bottom kept falling off so when I would use it on a desk it slid all around and so I had to use glue to glue the feet back on from time to time because Apple refused to accept that it was happening to me. I sold it on ebay, but actually I regret that and wish I still had it today.


Replaced that Mac with a first gen MacBook Pro Intel. That computer ran so hot that they had to replace it and then that replacement had to be replaced nearly 1 year later because they botched up the keyboard replacing the fans that kept breaking. That replacement (which was second gen intel) lasted me and still runs today after many upgrades to memory and HD.


Your advise is solid, if you buy the first run of an Apple product be prepared for the possibility of returns and or issues. Wish that wasn't true, but it is in some cases. With that said, I'm sure that a lot of people got a great device that will last them 5 years.


Last two macs I added to my collection were a 2011 Mac Mini and 2011 Mac Book Air and both of them are A+ (altho the Mac Book Air creaks when I use it in bed on my lap)


So while I'm in the market for a new Mac with some guts, I've been waiting for nearly 1 year and I will continue to wait.

MacBook Pro Retina display burn-in?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.