MacBook Pro Retina display burn-in?

retinafan wrote:

I just received my replacement mbp BTO today. It is an LG screen. I did the image retention test and it's clearly there just as the first unit. I don't care. I'll keep returning and rebuying until I get a screen that does not do this or when Apple tells me I am not allowed to buy from them again. In the meanwhile I keep enjoying a brand new laptop for 14 days every 2 weeks.

Hi retinafan - ironic name considering the current situation!

Can I ask how many you've had now? Are you returning them each time and placing a new separate order, or asking for a replacement each time? So I guess Apple have 2 lots of your money at any one time... do you know how quickly refunds tend to go through? I have my first one rescheduled for return next week and I am thinking of re-ordering separately. I didn't ask for a replacement because I am still in my 14 days and don't want to end up getting into the situation some seem to be in now, whereby they are being told their IR issues are supposedly "within specification" and they can't have another.

Is there a way to find out what screen is in the macbook without opening the box?

emcelly

If you guys are upset like I am please upvote this link I think more people should know about this issue. Thanks.

http://www.reddit.com/r/apple/comments/yl37n/macbook_pro_retina_you_can_now_orde r_one_without/

Really don't see that much discussion online against IR when using google search. The macrumors thread is only 75 posts. This thread is very lenghty due to much discussion, but count the number of people posting that actually have problems and it statisticaly very small number against total sales. Obvisously there are bad panels and they are being exchanged and we are all learning from one anothers problem and resolutions

I ordered mine on day 1 and had to escalate to get an advanced replacement. My new laptop is sitting at FedEx right now and if it's an LG, I'm returning it with my old one and I'm done for awhile. I have already wasted too much time on this issue. As a fan and shareholder of Apple for many years, I hope they get this issue resolved soon.

Apples_8212 wrote:

Can I ask how many you've had now? Are you returning them each time and placing a new separate order, or asking for a replacement each time? So I guess Apple have 2 lots of your money at any one time... do you know how quickly refunds tend to go through? I have my first one rescheduled for return next week and I am thinking of re-ordering separately. I didn't ask for a replacement because I am still in my 14 days and don't want to end up getting into the situation some seem to be in now, whereby they are being told their IR issues are supposedly "within specification" and they can't have another.

My second arrived today, my first is going back today and my 3rd is now ordered. Apples_8212, I share those same concerns. For this amount of money we shouldn't settle for anything less when others are paying the same amount and getting a screen (Samsung) that is brighter without any signs of image retention.

Hi, I got my replacement today in apple store, the old one has burn in on the LG display after only 4 or 5 minutes, and the new one with Samsung display, it don't have the ghost image issue 🙂

One thing I noticed on the second rMBP with LG scren compared to my first is that it came with 3 display profiles. The first only came with a Color LCS display profile.

1. Adobe RGB (1998)

2. Generic RGB Profile

3. sRGB IEC61966-2.1

Not sure why my first didn't haev this. I hope this is not an attempt to masquarde the flaws in the LG display, LOL.

Update: I take this back. I had a setting checked that was hiding these options.

rlayne2

I will also say that I am skeptical of some of the claims of people saying they got computers (especially 4 or 5 of them) that displayed image retention in the first 5 min of use. I've now received two with no image retention after 15-30 min. I think some people may have gotten one bad LG and now condemn them upon arrival. I myself got caught up in this with my second computer (first was returned for scratch and creaky case). However, some people have provided photographic evidence of an obvious image retention problem. Perhaps those who are receiving bad screens are not ordering BTO configurations and they are getting computers that were manufactured a while ago with a bad batch of LG displays. My computer is 2.7/16/768. Also, terminal reads:

Color LCD

LP154WT1-SJA1

DCN230705T9DMJ0AE

Its hard not to be skeptical with people who say they have had 4 to 5 of them with IR claim. What are the odds of getting 4 or 5 defective panel related laptops? If these are checked at the factory, panels that are not producing a white output, but towards the yellow side of the spectrum should be rejected. Same with stuck/dead pixels. I don't know any vendor that would check for IR other then throw a pattern on the display and let is set and move it around to check for ghosting, lines, uneven back lighting, and look for simple image retention. This case of using a dark grey pattern or a checkboard pattern would probably never occur in any testing enviroment. BTW if this is a true IR issue, it should be visible at any brightness level if you let different darkness regions linger on the screen at fair lenghts of time.

Here is a before and after of a 15 min image retention test I just ran (LG screen).

I have also attached the checkerboard pattern for others to use. I switched to the solid dark gray background.

I think it is unfair to start criticising people who say they've had 4 or 5 screens with IR. At the end of the day, if you're spending $2000 or £2000 as it is for us in the UK, you have every right to be 100% satisfied with the product. I have had one order so far and yes I have have IR - after 5 minutes, when at first it had none. This has developed in under a week of use, and yes it is noticable with everyday usage - in particular the dark grey photoshop background! I have lost all faith in LG screens after my experience and that of others, and if I reorder and get another LG I am likely to just return it straight away. Until Apple release a statement and tell us that we can be confident in LG screens and they have fixed the problem, I will have no faith in them and will probably end up waiting for a good few months before parting with so much money again.

I'm not criticizing people who have truly received 4 or 5 screens with image retention. I am criticizing the few posts where I've seen someone claim to have had 4 or 5 screens with image retention after 5 minutes right out of the box. If someone can post pictures, then I will believe. I am more likely to believe those who say their screens developed image retention over time (explains why seemingly all computers in Apple Stores with LG screens have image retention). Can anyone with a technical knowledge of screens explain why this may be a useage-dependent issue.

Ok, that is fair enough, sorry for misunderstanding. I agree that it is perhaps best to keep an open mind at first, keep the MBP a while and test it several times. When I first tested mine I was almost "expecting" to see IR, just because it was LG and from all the posts I had read here. And then it was fine - I was wrong! But then just 4-5 days later I noticed that it had developed it (during normal use, not even "looking" for it), and I am now concerned it will get even worse with time.

Having said that, I am still pretty sure that if I get another LG screen I will probably return it. Unless I hear some promising news from Apple in the meantime. I just don't want to take the risk of ending up with IR after the 14 day return period is up. I would rather return it completely than deal with the repair process and ongoing disappointment.

I completely agree. Even though I have no image retention now, I fear that it may be lurking around the corner (I voiced this to the Apple Rep I'm working with). I hope I'm wrong. And again, I would love to know why usage causes it to develop.

Any long term (3 weeks +) rMBP LG owners out there with good screens?

Yes, I've had mine 3 weeks now and still no IR. I was gutted when it arrived and I found out it was an LG, but it's perfectly fine and I use it all day programming in xcode so the same window sits there for ages.

No problems.