MacBook Pro Retina display burn-in?

Apple will repair it under warranty, but will not replace the whole unit straight up as you bought it from a reseller. Go to the reseller, show them the fault, tell them it was clearly defective at the point of sale, is not fit for the pupose as advertised and ask for a replacement. Good luck!

Got my first rMBP two weeks ago in Germany, LG Display and a massive IR problem.

Apple Care told me the IR is within specifications and they will not replace the Mac. Then, I went to a Genius Bar, they told me they would change the display, they are aware about the issue, but no guarantee that it will be a Samsung. But I was within the 14 days, so I just ordered a new one to gamble the game. Luckily it arrived today, with a Samsung display. No issue! Great Display, great maschine!

Well just got my replacement and its a Samsung 🙂 (Week 33)

So far, no damage, no stuck or dead pixels and I am going to run the checkerboard test now

One point though, many have said that the Samsung is brighter etc, I haven't got them side by side as I had to retung my LG, but looking at it now, I don't notice any discernable difference in how nice the picture is or the 'whiteness' of the white. Both looked equally good to me.

DrAndyWright wrote:

Well just got my replacement and its a Samsung 🙂 (Week 33)

So far, no damage, no stuck or dead pixels and I am going to run the checkerboard test now

One point though, many have said that the Samsung is brighter etc, I haven't got them side by side as I had to retung my LG, but looking at it now, I don't notice any discernable difference in how nice the picture is or the 'whiteness' of the white. Both looked equally good to me.

Congratulations! There seems to be a complete lack of consistency in the colour of LG screens - I am sure some of them don't have yellow tint problems. Mine is borderline - I guess if I compared it to a Samsung it may not look too bad, but now it's developed IR (after 6 days, now happens in 5 minutes!) so it's going back anyway.

Fingers crossed for a Samsung for my reorder!

guarantee that it will be a Samsung. But I was within the 14 days, so I just ordered a new one to gamble the game. Luckily it arrived today, with a Samsung display. No issue! Great Display, great maschine!

did you ordered from Apple Store online? When you returned your rMBP, did you pay the courier?

Well 10 minute test (I lack patience at the moment for more LOL) has shown NO persistence of the image whatsoever on the Samsung (which on the previous LG one was clearly visible after 5 minutes).

Very pleased so far. I will try a 30 minute test later for interest, but I am happy at this moment.

One addition, I said that the LG and Samsung didn't look signifucantly different, but to do the test I turned off the auto brightness so I could set it to maximum. Wow this screen is bright....the white is blinding. So while I said the screen colour quality were the same to my eyes, this one definately can go a lot brighter than the LG one I had.

Oh, and another issue I disliked with my last one was the new Magsafe power lead was always falling out (even when gently moving the laptop). I know a lot have complained about that in the new design. This one seems much better seated (deeper) and as secure as my early 2011 MacBook pro one was 🙂 Perhaps they are doing some tweaking in Shanghai from feedback they are receiving.

Not the Apple Store, another retailer here. The genuis guy told me that they would change the display within 3-5 days, only because it was not baught from Apple direct, otherwise it would only take 24 hours to get it "fixed" (with no guarantee). So I did the send back, order new and hope for the best game.

If you guys are upset like I am please upvote this link I think more people should know about this issue. Thanks.

http://www.reddit.com/r/apple/comments/yl37n/macbook_pro_retina_you_can_now_orde r_one_without/

I got my replacement Retina today.

Turns out IR on this one is much worse than the last one. I don't even need a checkerboard or special testing. Just moved a Desktop icon to trash and for the next 10 minutes I could still see the ghost of the icon on the display. I was not looking for it, it was bad enough to notice very easily.

Additionally, on a gray background, a pair of horizontal lines start from 1/3 from the bottom of the screen and go from right edge to the left edge, fading as they get closer to left.

The other interesting "feature" of this LG Retina display is a half-inch column on the right edge with a darker color than the rest of the screen. This is visible on a wider color range.

The lines and the column are not IR. They seem more like an actual permanent burn in.

Lastly a scratch/discoloration next to trackpad and you got Apple QA figured. Wish QA did as good of a job as their Customer Support does.

I received an LG screen yesterday. No image retention, colors seem fine, whites appear white (three independent responses). This is my second LG display; the first LG display was fine when I returned it as well.

I will also say that I am skeptical of some of the claims of people saying they got computers (especially 4 or 5 of them) that displayed image retention in the first 5 min of use. I've now received two with no image retention after 15-30 min. I think some people may have gotten one bad LG and now condemn them upon arrival. I myself got caught up in this with my second computer (first was returned for scratch and creaky case). However, some people have provided photographic evidence of an obvious image retention problem. Perhaps those who are receiving bad screens are not ordering BTO configurations and they are getting computers that were manufactured a while ago with a bad batch of LG displays. My computer is 2.7/16/768. Also, terminal reads:

Color LCD

LP154WT1-SJA1

DCN230705T9DMJ0AE

Has anyone seen any consistency with LG screen performance and model number? Both of the working ones I received wer LP154WT1-SJA1.

Also, does this sound like it could be a firmware issue? I've seen numerous posts of people saying they cannot replicate the issue while in the recovery partition.

I just received my replacement mbp BTO today. It is an LG screen. I did the image retention test and it's clearly there just as the first unit. I don't care. I'll keep returning and rebuying until I get a screen that does not do this or when Apple tells me I am not allowed to buy from them again. In the meanwhile I keep enjoying a brand new laptop for 14 days every 2 weeks.

hey godel53, im going into the Milton Keynes store next week, and just wondering how you managed to find the samsung unit? Did they let you open all the MBPr's they had in to find out?