MacBook Pro Retina display burn-in?

Thank you for your advise. I plan on waiting a few days.

I went to the Apple store today to try swapping one more time and I spoke to both the store manager and the admin genius. Neither one knew of any system called "Ripley" and both said there was no way for them to tell what type of panel was in a laptop without opening it up and testing. They even let me open a new box and test to see what panel it had (LG). Both were extremely helpful and sympathetic and I believe they would have gladly used such a system to help me if it existed. I then checked with a different store and they also didn't know. I also googled this and found no results for anything related to Apple stores called Ripley or anything like it. Maybe the store to which you went has their own system or something.

lel62 wrote:

I posted last night about a solution to this issue to johns1 and it is up to you to try it or not. If you are near and can go into a Apple Store, find a manager that will listen and who is friendly. Ask him or her to please do a Ripley on some of the units they have in stock and they can find you a Retina that has a Samsung display. Ripley is a in house system that Apple has that tells them the manufacturer of the major components within any computer they have in stock by entering the serial number of that unit. This saves a big hassle for them and for you by knowing what your'e getting before you pay for it. Most people do not know about this but I can tell you it is real. They really don't want people knowing about this because everyone would be asking. This is not some made up story. I have done this more than one time and I did it today. I can tell you that I had a dozen Retinas checked today and out of the 12 units only three of them were Samsung panels. The particular model that was checked was the mid. Feel free to reply and I will do all I can to help you to get it right.

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

deepanjan91

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

Hopefully a FW update is coming. Still comments keep trickling in about they are working on it.

A driver fix would be for OS X only. A firmware fix would presumably fix any OS. IMHO it's questionable whether an issue like this could be fixed at the driver or system firmware level.But who knows!

deepanjan91 wrote:

I'm not sure, but is the same driver/firmware (for the screen) used by the different operating systems running on the machine? If not, then I guess it might be concluded to be a hardware issue. So a software fix might just run the display correctly while using Mountain Lion, but will have problems with windows, or linux. In that case, I presumably Apple will not take any responsibility to cure the problem.

First, I'm not an expert on display technology by any means.

With that being said, since Image Persistence is a result of extended static image being displayed, if the firmware were to introduce one or two different flashes of... let's say white every second, the "static-ness" is effectively gone. And due to LCD's very high refresh rate this won't be noticable to human eye.

Of course it's "cheating" but it would work around the hardware problem.

I am really sorry to hear that. I am pretty certain it is not exclusive to any one store as I have done this in two seperate locations. I can tell you that before I made my purchase today that I did call another store in my region and spoke to one of the managers who had to call me back as she did not know about Ripley either. But once again I have done this in two seperate stores more than one time.

Or the firmware will correct the old one, which could have resulted by wrong function in the control of the inputs and outputs, somerhing behaveing wrongly, but this would not explain why some dont have IR

No sorry it is explainable by the fact that some of the displays are conform with theyr current input while some not, cause not perfectly linear. So they could make a firmware were the valor would be conform trough all displays, its possible

Right, so it's possible that a particular design variable within a specific model number could be identified with a firmware fix addressing the issue. Would love to see what's really going on behind the scenes in regards to this issue

I'll confess to not having reviewed every message in this lengthy thread. I've followed some of the commentary regarding this problem on other forums. I wanted to share my experiences with a machine that I received today. The unit is a BTO that was shipped directly from China, and yes.. it's got an LG display.

I can't quite wrap my head around it, but when I first booted up the machine and went to check for dead pixels there was image retention on the display from files having been on the desktop. But I had just booted for the very first time and there were never any files on the desktop. This was observed within minutes of powering up, and it's very visible with any solid colored background, but not easy to photograph. I'll attach a link to a photo that I took. Note that I was able to manipulate the contrast and exposure on some photos and very nearly decipher the file names assocaited with these phantom images.

I left the machine powered up through the day and varied the content on the screen, but it did not make any improvements.

Image (icons are vertically stacked all along the right edge):

I too have been experiencing burn in/ghosting issues on my macbook pro retina. I even took a photo of it in action: http://i50.tinypic.com/2djnygy.jpg

So today I decided to take it in the apple store because it really started annoying me. After reading some of the comments here, I was expecting a 5 day repair process because it's been nearly 2 months since I this bought this macbook. (Way after my 14 day return time frame.)

To my suprise the apple staff acknoledged the issue and immediately gave me a brand new replacement. Before opening the box they verified the screen panel was made my Samsung so I wouldn't experience anymore burn in or ghosting issues.

I am still suprised and very impressed with how they handled the issue. I was not expecting a new replacement. I'm not sure if I just got lucky or not but I'm sold on Apple.

shadow82x

So today I decided to take it in the apple store because it really started annoying me. After reading some of the comments here, I was expecting a 5 day repair process because it's been nearly 2 months since I this bought this macbook. (Way after my 14 day return time frame.)

When I got perturbed about base model 5 weeks after introduction offering full customization, Apple had no issue crediting prior purchase against custom build almost a month later. If the unit is not meeting a customers needs they are very respectful of your requirements, especially for repeat customers. Even if my LG panel that use to take 30 mins to see anything barely got worse, I have AppleCare and they know would take care of it.

took mine into the local Apple store in town (not an actual Apple store... but a local place that does warrenty work / etc. close enough).

i sorta know them from taking various work machines there in the past. so was able to arrange a minimal-downtime repair. dropped it off. they replaced it within like 30 minutes.

when i picked it up... i checked the Terminal... boo. another LG/Sharp panel. and with the identical model number as before. was hoping for a known-good Samsung panel.

earlier today (pre-replacement) i left a Numbers spreadsheet open for maybe 10 minutes on full brightness. switched to a space that had an empty PS CS6 window on it (CS6 has a full screen grey background) ... i was able to actually read the spreadsheet cell contents in the burned-in image. so so very bad.

after replacement... that was the same model # LG/Sharp panel... did the same exact thing. NO BURN-IN! granted it has only been used for 8-ish hours so far.

but... yay!

granted... i didn't notice the initial burn-in until 2-3 weeks after getting the machine in the first place. ideally it isn't an issue that will show up again after 2-3 weeks on this replacement.

so (at this point) i have a replacement display assembly that says it is a "LP154WT1-SJA1" and has no burn-in.

i just hope it stays that way!

Somebody knows a Apple Germany page where i can see that they are changing MacBooks with ghost pictures. Apple Germany tells me, they are only changing MacBooks in America

Thanks for help