MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,625 replies

Jul 28, 2012 11:36 PM in response to Allison72

Oh god no! Whether you have AppleCare or not your first year is warranty. Since this one is not your fault and I believe you should be able to get a new replacement (who knows maybe you could talk them through that it is not fair to repair a one-month old machine) they will repair (change the whole LCD panel) for you for free. Only price you have to pay is time that you have to wait.


Good luck

Jul 29, 2012 1:39 AM in response to Maziyar

I've spoken to Apple and they are willing to sort out another machine which is great.


The original (with the LG screen/ghosting) needs to be collected first. In the meantime I can keep the replacement (Samsung screen but dead pixels).


When they receive the original machine they will proceed with an order for a new one.


So more waiting. I just hope I get a perfect (or at least close to) screen on the next one. All this waiting around and chopping and changing machines is a real pain.


Had this screen only had the one DP on the the top right I would probably not be bothered/have noticed. But the cluster/spot on the right constantly has me trying to wipe it away as if it were a speck of dust or something! Highly annoying


Apple need to get their QC in order especially on what is basically their flagship laptop at the moment which is being sold primarily on the superiority/prowess of its screen!


Everything else about the machine is great. I really like the form factor etc.

Jul 29, 2012 4:45 PM in response to Syphon Filter

My machine was ordered july 14th and completed processing near July 26th.


Date/Time


Activity

Location

Details


Jul 29, 2012 4:23 PM



Departed FedEx location


MEMPHIS, TN


Jul 29, 2012 11:36 AM


Clearance delay - Import

MEMPHIS, TN


Jul 29, 2012 12:07 AM


Arrived at FedEx location

MEMPHIS, TN


Jul 28, 2012 11:20 PM


International shipment release - Import

SHANGHAI CN


Jul 28, 2012 10:33 PM


In transit

SHANGHAI CN


Jul 28, 2012 3:38 PM


Left FedEx origin facility

SHANGHAI CN


Jul 27, 2012 11:10 PM


Shipment information sent to FedEx


Jul 28, 2012 10:50 AM


Picked up

SHANGHAI CN




I hope this batch of MBPRs won't have IR problems.


BTW, does anyone know which batch had the IR last?

I really hope my MBPR does not have a LG/Sharp screen

Jul 30, 2012 4:30 AM in response to mittense

So,


today I got a call from the Support again, after sending them an email that i still got problems with the display, and will be getting my second reaplacment. Already got the order confirmation. Really nice, hopefully it will finally solve the issue. (btw, I am sitting here in Germany, regarding support etc.)


Does somebody know if you could tell them that you only want a Samsung-Screen, since it seems that its only happening on the LG-Panels? Seems like they can check it before it arrives at your doorstep.

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MacBook Pro Retina display burn-in?

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