MacBook Pro Retina display burn-in?

well today I took my retina mbp to the apple store. I asked one of the employees "do you know if any of these display units are samsung display?" he replied witha condesending tone "NO and there is no way to tell" I looked at him a bit puzzled and said "yes there is, it's a simple terminal command" I quickly input the command (by using copy and past from this thread page 13 thanks!) on 3 units, the third was a samsung. I said see this is a samsung screen. he looked ******. then said "well if you buy one and don't like your screen you can just return it" I said "yeah well thats why I am here. I wanna compare a samsung with my LG screen" and pulled out my godtop I mean laptop. he frowned again.

I held them side by side (Now mind you I have had no issues with my screen yet but was a tad underwhelmed by the whites when I opened it up for the first time)

Low and behold the samsung is clearly sharper and brighter whites.

I said see? I had terminal open full screen on both so u could see the contrast in screen....

He says "they look the same to me" to which I condesendingly replied "oh ok you must not care about photography I'll be back later to exchange it. thanks"

and left. (I'm not ready to swap mine now as I am still installing and getting all my kontakt and vst libraries correct.) I plan on calling apple later in the week and setting up an advanced replacement.

the difference isn't huge. but it's there, once u see it you can't unsee it.

and it lends creedence to what people have been saying about the LG screens

spoke too soon....it has done it now...needed a safari page with colours on,the apple store worked ...and left a ghost image on my screen 😠

Now I need to decide what to do, as I gather some people who sent it back got a new one with the same problem.

From what I've been reading, it seems like MOST (not ALL) 2.6/16 rMBPs end up with the LG screen. I have tried to reasearch and most of the base models have a Samsung display...

Well at least I hope that's right. I am waiting for my rMBP to be delivered tomorrow since it's been sitting at my local sorting facility since Friday. I am pretty busy working most of the day & getting ready to go on vacation so I might not be able to unbox it until Thrusday because I want to savor the moment lol

I ordered a base model with the EDU discount. Tight on money I didn't get Apple Care (I know really stupid considering this is the LEAST repairable laptop ever), but I go back to school soon, and since I do photography I wanted to get the computer ASAP.

I'll let you guys know how it turns out! 😝

KevAppleHead wrote:

From what I've been reading, it seems like MOST (not ALL) 2.6/16 rMBPs end up with the LG screen. I have tried to reasearch and most of the base models have a Samsung display...

Well at least I hope that's right. I am waiting for my rMBP to be delivered tomorrow since it's been sitting at my local sorting facility since Friday. I am pretty busy working most of the day & getting ready to go on vacation so I might not be able to unbox it until Thrusday because I want to savor the moment lol

I ordered a base model with the EDU discount. Tight on money I didn't get Apple Care (I know really stupid considering this is the LEAST repairable laptop ever), but I go back to school soon, and since I do photography I wanted to get the computer ASAP.

I'll let you guys know how it turns out! 😝

You are right in not purchasing Apple Care.

If something is wrong with the laptop you can always return it within two weeks of delivery.

You can always purchase Apple Care after you know that your laptop has no problems whatsoever.

Question. For those who have had a advance replacement. Is there any sort of email confirmation? Or when do you receive confirmation of any kind?

Talked to them this morning and no correspondence since!

I got the confirmation after few hours, they said it might take up to 24 hrs though. And I can see my replacement order is still processing in my recent orders page, Heres my email

Thank you for contacting Apple.

Your order has been adjusted to reflect the following:

$0.00 replacement for MBP 15.4/2.3/CTO.

Apple will send a shipment confirmation to XXXXXX@gmail.com.

To view the adjustment and check the status of your order, visit <http://www.apple.com/orderstatus>.

Sincerely,

Apple Online Store

Hi guys,

Just ordered my macbook pro retina on Friday last week (August 3rd). Do you know if Apple is still shipping the retina's with LG screens or have they recognised the issue and are only shipping out samsungs?

Mine will be a 2.6 with 16gb ram.

Looking forward to the new laptop, but at the same time preparing myself to have to send it back a couple of times. Hoping I can hang onto it if I have to get it replaced due it being an LG.

First of all, give the guys a break. Most of them are 18-23 or so and are just trying to do their jobs. They don't have your master photographer's eye and couldn't see the difference, and that's all they said. They also obviously are unaware of some random string of Terminal code found in a forum on page 13. I understand its frustrating that they weren't knowledgable about this, but at least be fair.

Second, I am starting to wonder how widespread this issue is. I am planning on buying a rMBP soon and now I'm nervous. I understand that this forum is mostly people who have had a bad experience, but do you guys think this issue really represents a large proportion of the rMBPs being sold? If so, I am going to hold off. I am looking for a subjective opinion, not a hate column from someone who has had a bad experience. I'd really appreciate it.

There is no way to say that. I'm week 30 and there is a lot of people with both Samsung and LG in that week. And another thing is that Apple will never stop using LG ever. They will never stuck in one supplier. They did it for years with SSD and other LCD panels. They will continue to do this no matter what we want.

Bottom line, you have choice to return and get another one. I really one to do that but I have Samsung LCD and I'm loving it. It's way better than the others in the store. (I want to return because I have 2.3 and now you can customize your CPU as well in baseline. it wasn't like this when I ordered on 25 July.) But I wont return it. It's not worth it.

I hope yours be the Samsung 🙂

Well Apple just called me back after I raised an online support request yesterday.

They asked me a few questions about the image retention, and gave me the option of going to an apple store to have it looked at or a replacement order.

So now I have a replacement ordered, and two emails coming, one about the replacement delivery date (which they are shipping priority) and one on collection of the defective MBPr.

After 1 2011 MBP 15", 2 iPads, 4 iPhones and various peripherals, this is my first problem with an Apple product,and must say I am happy with the way they approach replacement, no fuss and an apology for my inconvienience. 🙂

Now I just hope I get a Samsung screen on the new one....or at least one without the retention problem.

One last question for those with advanced replacement.

Looking at my online order status I see the following

The charge on the new machine is -1.20 then a 1.20 recycling charge (Canadian Gov. Charge) so it nets at 0.00.

It says available in 5-7 days shipped Expedited. Do I have to wait in the normal queue or will this be expedited?

Also, the return label says returned by August 20th. This is 14 days from today (the advanced replacement was entered in today). Is this what it should be- or 14 days from when I receive the computer?

Cricker wrote:

Hi guys,

Just ordered my macbook pro retina on Friday last week (August 3rd). Do you know if Apple is still shipping the retina's with LG screens or have they recognised the issue and are only shipping out samsungs?

There was a report of the Yellow screen just a few days ago on a brand new rMBP so it was either a leftover from the LG/Sharp screens or Apple is still producing and shipping rMBPs with the bad screens.

If its like mine they are shipping it priority, so no you don't wait in the queue.

I waited 1 month for my 16 GB, 500 GB SSD unit, now the replacement will take approximately a week shipped from china to uk :)

Hi, new in the forum.

Thanks to everyone sharing this much information.

Have had my MBPr now for a few weeks after having some problem getting hold of it from B&H in NYC. Just discovered, first of all, a dead pixel and then with some help from this forum that I have the LG screen and the ghosting issue too...

How have all of gotten in contact with Apple support? Have no Apple store in Sweden where I live and there doesnt seem to be any way of emailing them!? Haven't got that much of a response on the phone apart from pointing me in the direction of getting it serviced. As in giving it up and waiting two weeks...

Have made up my mind, after reading all your stories, that I will fight to get a replacement as soon as possible! Not too happy having spent this much money on a product that would really be great if this was resolved.

Cheers

I have an LG screen as well with no image retension issues.