MacBook Pro Retina display burn-in?

Jerbz wrote:

whattheheckisthis wrote:

Jerbz wrote:

yes you can check by calling apple with your serial number on your invoice. that's what i did.

So if they tell you that you have the LG screen, what do you do? If you say you want the Samsung, will they make it happen?

If you have the money I would say just immediately order another one online and return the LG screen once you get it. If not, wait til you get the computer and call 1800APLCARE and tell them you have ghosting issues and want an "advanced replacement."

Was just wondering how accomodating they are to get you what you want and not waste time, because the replacement may be another LG, and a second replacement again may be LG, etc. When you called and asked, did you luckily find out yours was a Samsung?

whattheheckisthis wrote:

Jerbz wrote:

whattheheckisthis wrote:

Jerbz wrote:

yes you can check by calling apple with your serial number on your invoice. that's what i did.

So if they tell you that you have the LG screen, what do you do? If you say you want the Samsung, will they make it happen?

If you have the money I would say just immediately order another one online and return the LG screen once you get it. If not, wait til you get the computer and call 1800APLCARE and tell them you have ghosting issues and want an "advanced replacement."

Was just wondering how accomodating they are to get you what you want and not waste time, because the replacement may be another LG, and a second replacement again may be LG, etc. When you called and asked, did you luckily find out yours was a Samsung?

I returned my first rMBP that had an LG. My second order is still processing. Once it is ready to ship I will find out.

They can't put a Samsung screen on your computer even if they tried. They have a disconnection from California to China.

Edit: if they are telling you it's a cinema display, they are not smart enough or just don't know how to get to the information you are requesting. Call again and hopefully you get a different person on the line.

Hm. Cinema Display? I'm curious to know the make of that one when it arrives. 😕

Haha - they claim it is Apple, of course! 🙂 I'll try calling again and see.

After reading these posts I went back and checked my monitor manufacture by typing:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Into terminal. Looks like my bad screen is an LG too. Bummer.

Sorry guys, it is my first Macbook... where do I type in this command? How do I get there? Is it possible to do it wrong and damage the system in any way?

Terminal is the mac equivalent of command prompt in windows. Just type in 'Terminal' in spotlight and you will see it, click on it and a black windows will come out (sort of like command prompt). Copy and paste the command into terminal using command + C and command +V then hit enter. Terminal will present you with details about your LCD screen, there you will see a line that starts with either LP or LSN with LP = LG, LSN = Samsung. It will not damage your system as long as you enter the correct command. Make sure that you quit terminal after you use it to prevent from possible misuse and damage to your computer. Cheers!

Noticed some burn in on my LG Screen as well as a pink/red hue from the right side of the screen (and pink apple logo!).

Called AppleCare directly and had the following process

1) Spoke to regular advisor, who escalated me to senior advisor

2) senior advisor said cannot do a replacement over the phone since I am in Canada, but can book me a Genius Bar appointment where I should give them the case # and go from there.

3) Mentioned to the advisor that I was within my 14 day return period, and if anything could be done.

4) He directed me to a senior advisor at the Apple Online Store

5) Spoke to senior advisor at the apple online store who set up a replacement, and noted that I can return my unit within 14 days of recieving the new one to prevent any charges.

Didn't take a CC as I presume he had one on the invoice already as I bought at the Apple Online Store.

Is this the same Advance replacement many are talking about here?

He said I should recieve email confirmation within 24-48 hours and a new unit should be shipped within 3-5 days at the most.

Yeah,

I also have an pink logo. Already thougt if there is something wrong with my eyes...

I ordered my rMPB June 12, got it late June, and I have an OH-so-dreaded "LG" screen. After a month of use, there is still no hint of image retention. I check weekly. This is by far the brighest, clearest display Ive used. There might be something to LG screens having more issues than their Samsung counterparts, but to suggest ALL LG screens is pretty ridiculous.

I have a week 30 (number 648) MBPR with an LG screen :

Color LCD

LP154WT1-SJA1

I have left a safari window open on a black bacground with the brightness turned up maximum for 20 minutes.

When I minimise it i see no evidence of persistence.

Does this fault sometimes develop over time ?

Does anyone else have an LG screen that dosent seem to have the problem (i.e. was it just a batch or QC problem earlier on ) ?

Don't be fooled by the "black" background test like I was. I have an LG screen (June, week 24) and I didn't think I had an issue either because I was testing using a black background. Fast forward a couple of weeks and now I have an advanced replacement on the way. To test for Image Persistence, you need to set your background to Dark Gray. You will not see it with a black background.

Hoping my next one has a Samsung screen.

well I have tried a dark grey background now (though how dark is dark enough I am not sure :-) ) and I still can't get any evidence of persistence on my MBPR with the brightness up full using Safari opened then minimising it to reveal the dark grey desktop.

At this point, I suppose I should wonder if I can't make the persistence show it means my LG screen is ok, or even if it does have the problem, if i can't detect it it is unlikely to be a problem for me, unless this is something that gets worse with time (though i saw a post earlier in this thread that suggested the opposite, that LED ghosting reduces with use)

I agree with you, I'm sure LG makes some decent screens but statistically less than Samsung by the results here

DAY 3

My week 31 build rMBP with LG screen (16/2.3/256) has no signs of image retention.

Looks great to me so far. Either way my apple care should cover it so no worries