MacBook Pro Retina display burn-in?

I just returned my macbook pro retina with LG display for full refund.. I don't want to be in a state where I will always be checking my display to see if it got affected by IR or not.. Instead of enjoying this costly machine peacefully.

I will wait till the second generation rMBP is released.

This is heart-breaking, Mine just developed the problem after 7 weeks(week 35 even though I received it on August 30th). LG screen too...I'm so angry/upset right now...I went into the Apple store a few days after I got it and the guy assured me it was a very small percentage of ealry machines..it's a lie..All LG-screened machines will develop the problem..Add me to the list of suckers that bought into the lies..I should have just sent it back..I feel like such a loser right now. :-(

How many of you have heard the story "The Emperor's New Clothes"?

It's a very old, but very familiar, children's story.

(Here's a link: http://deoxy.org/emperors.htm)

I think it's time that those cowardly Apple employees, who keep propagating this "myth" that image retention on LG displays is "within spec", stand up, do the right thing, and openly admit that "the emperor has no clothes".

Any Apple genius who can look customers in the eye and tell them this lie over and over again must either have no scruples or no self-respect. It's pathetic, really pathetic.

Well, my 3rd rMBP arrived today, well over a month after I clicked the purchase button. I have already had 1 Samsung and 1 LG which were damaged, and while the Lg did show minor IR it hasn't gotten any worse since I received it a few weeks ago. I would just have to trust that they all exhibit this behaviour and it gets worse over time.

However, the machine I received today is a week 42/43 build - appears to be damage-free and a Samsung display. No yellow tinting or dead pixels so I'm happy so far. Finger crossed this is the end of the road for me.

Is @nt an Apple exec ?!

After 300+ pages on this thread *only* (meaning there is more evidence out there anyways), you, @nt, have to be very naive, or not acting in good faith, to advocate that image retention is a phenomenon 'within specs'.

That's preposterous on so many levels. I have a Samsung display (after having had six LGs) and there is no hint of image retention. I also have five displays at home, all but one are LGs, no image retention. I have had 19 MacBook Pros since 2005, no image retention until this year. I have had desktop computers and laptops since the mid-80s, no image retention.

Need I say more? And FYI, IPS technology is nothing new. It's been out for years in the PC world, even in Apple's products. So it is not the case that IPS panels all exhibit image retention. Image retention on any display for such expensive devices is unacceptable.

There is nothing right about image retention. Plus, the 'within specs' rubbish is an idiotic and dishonest reply on two levels:

1- the spec may be arbitrary, subjective, and defined by Apple

2- the spec is UNKNOWN, unavailable to customers prior to purchase

Therefore, what the ef is that spec anyways? Is it recognized by ISO, ICS, ANSI ?

Oh wait, they won't tell you that.

Do you know what a tech spec is? I work with engineers, computer scientists, and businesspersons on a daily basis, I'm a human factors scientist by trade and a cognitive scientist by education. Standards and specifications for technology is something I have to deal with on a daily basis. They are well-defined, and leave little to the imagination. If they do, it means that whatever hasn't been explicitly determined is up to the engineer.

You, madam or sir, are being blindsighted by sheer devotion to Apple, a lack of understanding of technology, or something else altogether which I cannot diagnose.

Some people will be Apple (or any brand) apologists to irrational levels. I used to be very eager to 'promote', 'support', and even 'defend' Apple products. I haven't been much lately, with multiple issues on iPhones, iPads, and Macs. The honeymoon is over.

It has been confirmed. MacBook Pro 13 with retina display. Repeat, MacBook Pro 13 with retina display. It has the same behavior of Image retention as well.

Check this out.

http://m.youtube.com/#/watch?v=-q6wPG-nBgA&desktop_uri=%2Fwatch%3Fv%3D-q6wPG-nBg A

The honeymoon is indeed over.

I used to be a windows user exclusively but I moved to Apple for better reliability and better customer service in 2006. Until my purchase of a 2010 MBP I never had a problem with any Apple product. The 2010 MBP was a real lemon and this was the start of a series of issues that I have had with every Apple product I have purchased since right up to the defective rMBP that I purchased a few weeks ago. To a degree I can accept an imperfect product but I will never tolerate rotten customer service. This is the last straw with Apple.

Never before this experience had anyone from Apple provide me with inaccurate or misleading information. Never before had anyone from Apple been inattentive or simply uncaring as to what my specific needs were and how the problems I was having with my devices might be affecting my ability to run my business.

I tried to resolve my issue with Apple regarding my unacceptable rMBP display and I was met with not only the worst customer service experience I have ever had with Apple but one of my worst customer service experiences period. As an Apple supporter for many years I can say that being able to walk into a fast food joint and raise a concern about the quality of a 1$ hamburger and be met with better customer service than I received from a company which I gave over 3000$ for a laptop is nothing less than shameful.

Subsequent to my terrible experience I provided Apple with written feedback. I explained that I not only use their products to run my business but I do so in a corporate environment that is dominated by Windows and Windows users. I showcase my Apple products to users who wouldn't have such an immersive experience otherwise and I have intrigued, wowed and converted more than a few over the years. I invited Apple to contact me personally to try to find a better resolution than me just returning my rMBP and having to look for another solution elsewhere. Nothing. No response at all from Apple.

If history is an accurate example it isn't likely that we will see a resolution from Apple on the present retina issue. They have crossed the line from a company focused on its client community to a company that does little but scramble to appease shareholders. The push for profits and the integrity of the stock price has become paramount. The blinders are now fully on. Can you imagine if Apple admits a problem with its flagship notebook or that a major component of the unit it sub-standard? Auto makers wouldn't admit such faults if it wasn't for government intervention. Apple will likely resolve the problem in production but never admit that it is a defect. In the meantime Apple will continue to peddle its defective products to a mostly unsuspecting public. Remember that most users are not as savvy as many in this forum. Apple is counting heavily on that.

Personally I have built my entire tech life and business around Apple but there a options. Windows and Android players are making a huge push to take market share from Apple in the home user category. There are plenty of exciting upcoming releases and I welcome them. My purchase of the rMBP from Apple was to be the start of a refresh of many of my devices. Portables, desktop machines, tablets and even my phone were all going to see a refresh this year but I realize the only way I have any say in any of this is to vote with my money and my purchases and this time around Apple doesn't get my vote. I invite all of you to follow. Apple won't listen if you buy a product and then complain about it because you will have already allowed them the privilege of being able to inform their shareholders that they have your money. The loudest protest that you can make to Apple is to show them that you are willing to side with their competitors. Apple is acting like the master. Let's remind them that they are the servant.

This is the worst news on this thread.

Releasing another product with the same problem means they really won't do anything to solve the ir.

They just want to deliver high rez displays only for the sake of marketing. Don't they have enough money? Apple should focus on what made them what they are today, and that's delivering high quality products. Not fooling people. For pros the display is really a problem.

Having to exchange 3-4 times "the best laptop we've(apple) ever created" to get a decent display is just wrong.

I can't do anything from my country but american costumers please fill in costumer reports or something at least to not let them slip away and continue to do this to future products. Steve Jobs not being there to make them give 110% they're just going to get lazy.

Thank you Apple. I throw away 3100€.

Before:

http://img42.imageshack.us/img42/7125/img9462r.jpg

After 40 sec:

http://img577.imageshack.us/img577/4951/img9463t.jpg

How can I work with this for professional post-production?

Best regards from Slovakia.

That's pretty bad. I hope you have a way to return it.

with iphone 4 problem they gave everybody free bumpers; maybe now they're going to give everybody cinema display's:D

Is @nt an Apple exec ?!

After 300+ pages on this thread *only* (meaning there is more evidence out there anyways), you, @nt, have to be very naive, or not acting in good faith, to advocate that image retention is a phenomenon 'within specs'.

That's preposterous on so many levels. I have a Samsung display (after having had six LGs) and there is no hint of image retention. I also have five displays at home, all but one are LGs, no image retention. I have had 19 MacBook Pros since 2005, no image retention until this year. I have had desktop computers and laptops since the mid-80s, no image retention.

Need I say more? And FYI, IPS technology is nothing new. It's been out for years in the PC world, even in Apple's products. So it is not the case that IPS panels all exhibit image retention. Image retention on any display for such expensive devices is unacceptable.

There is nothing right about image retention. Plus, the 'within specs' rubbish is an idiotic and dishonest reply on two levels:

1- the spec may be arbitrary, subjective, and defined by Apple

2- the spec is UNKNOWN, unavailable to customers prior to purchase

Therefore, what the ef is that spec anyways? Is it recognized by ISO, ICS, ANSI ?

Oh wait, they won't tell you that.

Do you know what a tech spec is? I work with engineers, computer scientists, and businesspersons on a daily basis, I'm a human factors scientist by trade and a cognitive scientist by education. Standards and specifications for technology is something I have to deal with on a daily basis. They are well-defined, and leave little to the imagination. If they do, it means that whatever hasn't been explicitly determined is up to the engineer.

You, madam or sir, are being blindsighted by sheer devotion to Apple, a lack of understanding of technology, or something else altogether which I cannot diagnose.

Some people will be Apple (or any brand) apologists to irrational levels. I used to be very eager to 'promote', 'support', and even 'defend' Apple products. I haven't been much lately, with multiple issues on iPhones, iPads, and Macs. The honeymoon is over.

Hello Dr Sly.

I wish I as an apple exec cause I would be super rich. I am a music producer. My website is under my profile info. We are all sharing our experiences right? If you look at my posts I clearly say for what I do this machine is amazing. If the IR annoys you or hinders you from working return it. All I'm trying to do is get people to the bottom line and move on to something else without obsessing with this thread and literally going mad. Bottom line people...these macbooks have image retention. We can't do anything about. Do I want a perfect machine? **** yes I do. The perfect machine I want is close to not existing now that Samsung is being phased out.

Let me breakdown the specifics before you think my comments are driven by sheer devotion to Apple products. There is no other notebook out there right now that can handle 30+ virtual instruments at once while running my master chain that used to take up close to 120% of my notebooks capacity. I now run at 50%. No glitches. It is amazing how this computer can do that. Loading samples with SSD is unbelievably fast. I stand by my comment...this machine is amazing. I clearly stated it is perfect for me. I am sharing my experience. I am not telling anyone they are being stupid for ******** about IR. I simply state to save yourself some time and agony. If it's something that doesn't interfere with your work and it goes unnoticed then keep it. If it does interfere send it back.

I know you guys express your opinions so your voices can be heard but honestly the best thing you can do if this is what you would like to accomplish is to return your unit. By keeping it and whining about it you are still handing them your money.

I dont have to know what tech spec is. What I have to know is what does it mean to me. As far as IR being within specs...bottom line...it is their product and they call the shots as to what falls within spec. Now if you don't agree then return in. You didn't design the macbook. They did. So they call the shots. Is it fair. Probably not. Do they have the right to do this? YES. Do you have the right to not purchase the product? YES. If you want to complain on what they should be doing good luck with that. If you want to avoid the bullsh!t and make the best decision based on whats infront of you then its easy. Macbook Retina has IR. Will it suit me? Yes...keep it. No...return and move on.

What I find funny is you hating the notebook and going on this forum crying about how bad it is yet apple still has your money (not sure if you decided to keep it or not but some people fit this description). If this is the case then do something about it. Make an impact and return it. Thats the only way to get your message across.

Ok, your arguments are sound and level-headed.

Indeed, no one is holding a gun to our heads, forcing us to buy an Apple product which we find flawed.

Nevertheless, as you might have inferred from my spiel about standards and specifications, I do still believe that Apple is being dishonest about IPS panels and image retention. There are some objective measures of performance and even for perceptual things such as display performance requirements for most workplaces.

I have a perfect rMBP, actually. It has a S-PLS Samusng display. Perfect white point (D65 K), no yellow oversaturation, no pink, no blue. And yes, the machine is otherwise awesome. I have the top tier model, the 2.7 GHz. The performance is amazing.

It better be amazing, it was more than 4K $ ;-)

Peace out.

I'm jealous. But I don't have a choice. I can beef up the non retina with the same specs which comes out to more. I can try another notebook which as of right now I can't find anything that will handle the workload. I agree about it appearing to be dishonest. If they would have told me "Hey Franz...we can sell you an amazing machine but it has the thing called image retention. Take a look and if it doesn't effect you grab one." I still would have purchased. Its the way we find out about the issue that really bugged me but at the end of the day what can we do? Make the best choice given the situation that suits your specific needs. Have a good one Dr Sly and I hate you for having a perfect model by the way. Cheers!

Here are my photos. Taken today before and after facebook for 3 minutes: Before:

After just over 2 minutes:

There is no way for me to do my graphic design on this machine. Worse: after 7 weeks of use I have backup my files and programs and settings and favourites and emails and lots of other stuff. Seriously wish I would have returned this unnecessarily expensive junk earlier!

If someone from apple can get in touch with me and can arrange to swap this for one with a Samsung screen (I know: there's no chance of that happening given the current system in place and also how others have been treated) Anyways I would I promise I won't post this to my 200+ facebook friends and many many twitter followers..Please? I know more people should be made aware of this mistreatment of customers but I need a machine for work...Is this really asking too much after paying so much money?!