MacBook Pro Retina display burn-in?

Is this issue big enough to make the news? This thread had become ginormous. I think there is a big % of users who are blissfully unaware of this issue.

I just noticed the problem last night. I'm pretty senstive and picky about screens, so I'm really thinking that it didn't show up until a couple of weeks after purchase. Luckily I think today is my last day to return, and I did go ahead and get the 3 years of Apple Care. I really don't want to have to play the swap-laptops-until-you-get-one-that-works game, but we'll see.

I'm currently outside waiting for my appointment at 11:30. We'll see what happens.

Thanks guys~^^

I figured I was probably wasting my time, and thank you all for confirming it.

I will call them later and get this issued resolved~

Good luck to everyone and enjoy your machines^^

I've been on the phone with Apple support for two hours now. They claim they can't do an advance replacement for a DOA (read: has image retention problems) rMBP. That's completely false, because that's exactly what Apple did the first time I had this issue (this is my second rMBP with IR issues). Frustrating.

Guys, I did the test and no ir for the time being. And it's an LG display. Fingers crossed, whatsoever!

I've received my rMBP on July 8th and have a LG screen week 32. Mines 2.6/16/768 BTO, and I've done the IR test and no problems. Will still keep a close eye.

JMF wrote:

I've been on the phone with Apple support for two hours now. They claim they can't do an advance replacement for a DOA (read: has image retention problems) rMBP. That's completely false, because that's exactly what Apple did the first time I had this issue (this is my second rMBP with IR issues). Frustrating.

Let's not conflate terminology here. An IR problem is not the same thing as DOA; DOA implies that the product is completely non-working, which is certainly not the case with IR. An rMBP that has the IR issue from the get-go is more like Flawed On Arrival. I am certain that Apple would do an advance replacement for a truly DOA rMBP. But it appears that they don't have a policy for dealing with this IR issue across all of their support staff, which certainly is frustrating. It seems to be that what Apple should do is have a policy that says that anybody who calls and asks for a replacement because of the IR issue just gets a Samsung panel as a replacement, period. They would save themselves and us alot of hassle. Those people who don't notice would be happy with and can keep their LG panels.

I'll ask again - because this is my first Macintosh computer, I am not very familiar with how warranty support from Apple "tends to" go, so I don't know the answer to this question: is there any risk in waiting 6 months or so before asking Apple to address this issue on my rMBP? I would rather wait until things have settled down and they have a standardized way to address this issue rather than the current luck-of-the-draw system. But I don't want to wait if doing so somehow indicates that I am accepting this flaw and will not be eligible for a replacement months down the road.

DOA is the term two reps from Apple used for this issue, not me. They did an advanced placement the first time, the policy should be consistent. Additionally, the AppleCare tech "had never heard of this problem" which means there appears to be little communication about this issue or he's lying (which I highly doubt).

JMF wrote:

DOA is the term two reps from Apple used for this issue, not me. They did an advanced placement the first time, the policy should be consistent. Additionally, the AppleCare tech "had never heard of this problem" which means there appears to be little communication about this issue or he's lying (which I highly doubt).

Really? Wow, what an inconsistent reponse Apple support has for this problem then. Some consider it so serious as to warrant the term "Dead On Arrival" (i.e. a little IR means that the laptop is unusable!), and others consider it to be not a warrantable problem. Crazy.

Here's one image.

LG left - iPhone 4S middle - Samsung right

I used the same brightness setting for both.

A little closer

FYI the logos on the back are the same color (light purplish tint to them).

Let me know if you guys want me to take any other pics before I package the LG model up and ship it back.

bjiibj wrote:

JMF wrote:

DOA is the term two reps from Apple used for this issue, not me. They did an advanced placement the first time, the policy should be consistent. Additionally, the AppleCare tech "had never heard of this problem" which means there appears to be little communication about this issue or he's lying (which I highly doubt).

Really? Wow, what an inconsistent reponse Apple support has for this problem then. Some consider it so serious as to warrant the term "Dead On Arrival" (i.e. a little IR means that the laptop is unusable!), and others consider it to be not a warrantable problem. Crazy.

I can confirm that they do label them DOA when they have the IR problem. My support rep told me the same thing. They didn't know what I was talking about when I said "IR or image retention", but as soon as I said [power word:] "burn-in", they were like, "Ah! That." etc.

Edit: 666th reply. 😮

Thank you so much for the pics! I was being driven mad, thinking that, not only did my LG screen have IR, but its white point/contrast seemed too warm/dim. I'm pretty sold on the Samsung at this point. No IR and a brighter, more true screen. Still waiting on my "Processing" replacement, and I hope I get lucky next time!

And thanks for taking note of the rear Apple logo color. It seems that they all have a very slight purplish hue. Doesn't bother me, but I wanted to see if they were consistently like that.

bcar1ton wrote:

Thank you so much for the pics! I was being driven mad, thinking that, not only did my LG screen have IR, but its white point/contrast seemed too warm/dim. I'm pretty sold on the Samsung at this point. No IR and a brighter, more true screen. Still waiting on my "Processing" replacement, and I hope I get lucky next time!

And thanks for taking note of the rear Apple logo color. It seems that they all have a very slight purplish hue. Doesn't bother me, but I wanted to see if they were consistently like that.

i'm with you 100%.

Had 2 lg screens both with IR and sent them back. Will keep doing this regardless of the IR issue as Samsung screens look better on the rMBP. Even after calibration samsung is still superior and does not need to be calibrated. Got 2 more rMBPs coming next week.