Really, I simply hope their next mbpr is sorted, which I doubt very much unless they announce something new screen wise. Even then I'll be waiting to see what people post for a few months. Apple's legendery customer care has been show in this thread to be based myth rather than reality.
I agree with all your points. The sale of rMBPs has likely slowed to a trickle as people wait for the upcoming refresh (i.e. Haswell). So,if we don't start seeing a bunch if IR complaints in the months after that release, then I'll start feeling optimistic that they've fixed this issue. However, the damage they've done in the way they've treated their customers, especially with respect to image retention, may take a long time to repair.
I'm hopeful but not optimistic - usually the MBPs tend to innovate or advance significantly with one major subsystem at a time. The retinas were a bit different with the additional moves to SSDs and losing the optical drive and Ethernet, but still, the core emphasis was on the screen; the wireless didn't go to 802.11ac, for example, the main design elements were basically the same, etc.
The only thing that encourages me is that rumour re: the 'retina 2' displays for the next full-sized iPad, which suggests they might have cracked the IGZO yield issues.
Of course, this does nothing for us current rMBP owners - but hopefully the 'Rev. A' purchasing rule (ie 'Never buy Rev. A', which I forgot, after spending 15 years outside of the Apple ecosystem) will apply.
On that score, however, I am cautiously optimistic their new retail hire will improve things operationally in the stores. I mean, geez, even Browett himself understands he was a bad choice (ICYMI he was newly-hired just before the 15" models were introduced, and famously presided over more than a few debacles in just 6 months there), as he now admits.
We just had Canadian Thanksgiving over the weekend. I am thankful the dang (Samsung replacement) screen looks as good as it does, and thankful I don't have to go through all that arguing with the mothership again.
Message was edited by: northtwilight - minor typos.