MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

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9,629 replies

Oct 26, 2013 1:38 AM in response to trgn

For those of you who are only seeing "Color LCD" when running the command:


The 15" models that contain discrete graphics will allow you to check the display manufacturer. The 13" ones will NOT. You will only ever get back "Color LCD" on a 13". (I haven't had a chance to use one to check it yet, but I also bet this will prove to be the case with the new 15" Haswells that only contain Iris Pro graphics, and leave out the nVidia chip.)


This appears to be because either the Intel integrated graphics subsystem or the driver itself does not return the entire EDID that the display reports to it; it only returns a truncated one. The "IODisplayEDID" property is returned from the integrated graphics, while the "EDID" property is returned from the nVidia graphics (you can see this if you examine the complete results of the 'ioreg -lw0' command without trying to filter anything out). Only the "EDID" property contains the complete EDID, including the panel model and serial number. Since the 13" models only contain integrated graphics, the "EDID" property generated by the nVidia driver is absent from the ioreg output.


-- Nathan

Oct 26, 2013 1:54 AM in response to nlra

In addition to what I just posted, it should also be pointed out that it appears that *some* kind of LCD panel model distinction is able to be seen if you go to System Preferences -> Displays -> Color -> Open Profile (opens ColorSync Utility) -> scroll down to -- and click on -- 'mmod' / "Apple display make and model information".


On the Ivy Bridge 15" Retina models, the manufacturer would always be 610 (Apple?), and the model would either say A00E or A00F. On every 15" Ivy Bridge rMBP I have managed to test, A00E correlated to Samsung, and A00F correlated to LG, every time. I can only guess that these are "internal use" model numbers that Apple themselves assigned to the various displays that they use in the manufacture of their computers, and have no bearing on the manufacturer of the display itself: A00E and A00F just happened to be the numbers that Apple assigned to these two displays for their own use.


On models without discrete graphics where the command-line EDID check does not work, you may at least be able to see *some* difference in the model via the ColorSync Utility. Unfortunately, although different model numbers may be observed here which people might be able to use to correllate different displays to different common problems (e.g., "I've noticed that all of my 13" rMBPs with image retention all show a model of '0BAD' in the ColorSync Utility, while the ones without image retention are largely model '0BAC'"), there is no way that I know of to be able to know for sure who makes a particular display using this method, given that these are just arbitrary Apple model #s.


-- Nathan

Oct 26, 2013 2:12 AM in response to Colonel.Cool

First I apologize for mentioning this irrelevant information but it is to help each other as this was the goal of this very forum, the 13" MacBook pro haswells to be exact are suffering from some sort of dysfunctional keyboard and trackpad so patience is advised.


Also I wlould like to apologize for an earlier statement I posted that was false, it seems like broadwell is comeng to notebooks Not desktops


Best of luck

Oct 26, 2013 2:48 AM in response to Florianfromtn

I am based in the UK and have a first gen with lg screen, posted on here before and followed since owning my MBPR 15".


I've had issues from day one with IR, made 3 trips to genius bar, only for them to run the test and tell me it's within spec, although it has got worse over time (since jan 2013) they still keep telling me this. Calls to the support team have been very frustrating, 7 or 8 calls and not once have I managed to get this resolved, the one time I got to speak with higher management about 2 months back I was told that I had more chance of getting compensation from the store I bought it from or the credit card it was purchased on than getting a replacement screen (even under the manufaturers 12 month warranty), then I had an email linking me to the IR Solution page on the apple site..... from that very same manager.


The last call made this week proved more fruitful but will beleive it when I see it, the lady on the phone saw that I had spoken with management staff and could not beleive the response I was given, she has set me up yet another genius bar appointment for this week and passed all notes on the store. Let's see how this one goes, any tips appreciated!


To be honest I am not holding out much hope, IR shows after 1 or 2 minutes and takes longer to dissapear, the dock also had IR ghosting now which never happened before, the test is not really in favour of normal everyday use for me as I used to use my mac for designing and photography. I say 'used to use' as I've actually resorted to not using the machine and use my pc for all work, the most the mac gets used for is the odd movie.... getting my monies worth from a £2,000 machine!


Oh and also out of warranty the end of November but am completely against paying for apple care at £270 over another 2 years if they can't/won't support my problems since purchasing the machine, what trust have they filled me with!!!

Oct 26, 2013 3:34 AM in response to twosix79

Hey twosix79, sorry to hear about your issues they sound very similar to mine when I was trying to get my mid 2012 rMBP sorted. You are better off going to the store itself, this is what I eventually did and they ended up giving me 2 replacement screens.


My advice is to be patient and don't get angry from the start, explain your situation calmly and how you are unhappy about the IR on a machine that cost £2000. I explained that Apple's very marketing on this machine relates to the display and that's the reason I bought one.


The first machine I had was an LG with IR, the first replacement was a samsung with yellow gradient and the third was also a Samsung with yellow gradient. Eventually I went back and asked to speak with a manager, the member of staff I spoke said is it someone I can help with? I politely said no as I have a case open and apparently they have told me I need to speak with the store manager to get the problem resolved.


I explained my issues to the manager and he said I presume you have been asked if you want another screen replacement. I said yes but it was pointless as I know there are issues with these screens, you only have to look on the internet forums to see all the probelms people are having. I eventually said (not thinking in a million years he would agree) that I would like a refund or at least a credit for the machine. Incredibly he agreed to the credit and gave me an Apple gift card with over £2,200 on it.


You have to bear in mind I already had 2 replacement screens at this time so it's highly unlikely you'll be offered credit until you have had at least 2 screens replaced. In my experience they tend to do it very quickly, in fact on both days I took my machine in, the following day it was ready. To clarify, my warranty was due to expire on 22nd November 2013 and I managed to get the credit last Monday.


To be honest I have had to contact Apple on a few occasions with regards to hardware and they have always been incredibly helpful. In my experience I cannot fault them.

Oct 26, 2013 3:44 AM in response to mittense

Amazing how lazy some people are. Read a few pages and your answers are there.


People. NOTHING HAS CHANGED WITH REGARDS TO IMAGE RETENTION FROM THIS PAST YEAR. Other than Apple has turned off your ability to see if you have an lg or samsung (hmm, now why would they do that?). So stop spinning your wheels here like you're now going to discover something. The screens are still defective. Both 13" and 15". I want one that isn't defective also but to me, it's confirmed, they changed nothing screen wise.


So move on.

Oct 26, 2013 5:48 AM in response to mittense

Just picked up my rMBP 15" 2.3Ghz/16GB/512GB from store at Palo Alto.


$ ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

Color LCD

LSN154YL01-A01


No Image retention after 10 minutes of checkboards.

Two slight yellow radial tints at bottom of the screen near buttons F3 and F9.

I can only seem them when I make entire screen white.


I checked 4 other 15" rMBPs at that store and I haven't seen a flawless screen.

All of them have this yellow tint / 2 spots at bottom with minor changes.

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MacBook Pro Retina display burn-in?

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