MacBook Pro Retina display burn-in?

patterscw what are you going to do about it?

Alright, earlier this morning/afternoon I posted that my Samsung has no IR problems, and I want to tell you guys it is still doing well with no IR/ghosting whatsoever. I did however notice a "mura" or a small cluster of defective pixels. They were hard to see but once I restarted the computer it became visible almost immediately. There's nothing really wrong about them, it is just brighter on that single spot (about 2 millimeters in thickness).

I went ahead and called the sales rep who was able to get me a replacement the first time, but he didn't answer the phone. I left a detailed voicemail about my problem and about ~30 minutes later he called back sincerely apologizing for yet another defect on the rMBP. He then kindly set up another case for me and transfered my to a customer service rep and told me to give him a call back with my new case number if anything goes wrong.

I had to deal with the service rep's nonsense for a good 20 minutes before she transfered me to her Senior Advisor since she had no clue how to deal with a replacement for my replacement. The SA talked to me about my problem for a few minutes and was really understanding about the issue. I was given 2 options:

1. I could either set up another replacement (~1-2 weeks to receive)
2. Get the screen replaced overnight

Obviously I went to the replacement since I'm not comfortable with repairs on a brand new rMBP.

I also asked him about the screens being manufactured for the rMBPs and told him all about what's been going on in this thread, and how Samsung screens were performing much better than the LG ones. He was a little surprised that Apple used LG screens for the new models and he always thought that they were Samsung. He then assured me that Apple WILL get me a perfect rMBP with no defects no matter how many tries it takes them and also put in notes in my case to ensure that the new replacement will undergo stricter quality checks by people who run the diagnostics etc. The SA was also able to tell me that all the newly manufactured MBPs from this point on should all have Samsung displays (but don't hold that against me if it's untrue!).

Very impressed with the quality of service provided to me this time as I almost had to do nothing on my part and it was obvious the SA knew exactly what he was doing and how to handle the problem (unlike MANY others). I'm pretty bummed still, that my Samsung-display rMBP needs to be replaced and that school is starting soon. 😟

*edit*

There's also a much smaller thread going on about the "mura" bright spots too! Here's the link in case you have any and were wondering about them. https://discussions.apple.com/thread/4042189?tstart=0

Message was edited by: DJ Coffee

hahahahahahaha it's so funny what these people will say to calm down the customers. SMH.

They sound like bank reps, "stricter" control. Bwahahahahahahahahhaha.

I hope you get a good one though.

DC

Trying not to be mean here but you cant be that naive to think that they will only use samsung displays from now on.

One question. How many MacBook Pro Retina are being sold world wide every day ? Do you have any idea ?

No offense taken but I'm not being naive, I'm saying that's what the SA told me. I can't confirm it but that is just what I heard from the advisor hence my disclaimer. He also said "should" which isn't exactly a strong way of putting it, but it's probably what he believes to be going on with all the rMBP displays going bad at Apple.

DJ Coffee wrote:

Alright, earlier this morning/afternoon I posted that my Samsung has no IR problems, and I want to tell you guys it is still doing well with no IR/ghosting whatsoever. I did however notice a "mura" or a small cluster of defective pixels. They were hard to see but once I restarted the computer it became visible almost immediately. There's nothing really wrong about them, it is just brighter on that single spot (about 2 millimeters in thickness).

*edit*

There's also a much smaller thread going on about the "mura" bright spots too! Here's the link in case you have any and were wondering about them. https://discussions.apple.com/thread/4042189?tstart=0

Message was edited by: DJ Coffee

I had the same "bright spot" issue with my first rMBP (which also had IR). I hadn't really noticed it at first, but when they put me thorugh a bunch of troubleshooting steps, one of the steps was to have an all-white screen for a while. The bright spot becomes brighter the brighter the background is, so on an all-white screen, it was very noticable (and on a black screen, it wasn't there at all). It was also about 1-2mm in diameter and a but fuzzy on the edges, so it didn't appear to be a pixel defect as much as a lighting defect.

I didn't have the bright spot problem with my replacement, but I still have the IR problem.

It doesn't matter. The point here is that all of the LG are faulty.

In my case, I just notice the IR on mine 2 days ago, especially when using on battery. It's not as bad as others' cases but it is faintly there. I've had my computer for almost 1 month and it had been absolutely perfect until this point.

I think I will call Apple Care so they can write it in my file. If there' such a thing; I've read the hard time this other poster had and no one seem to have a clue by reading his file.

DC

DCNY69 wrote:

It doesn't matter. The point here is that all of the LG are faulty.

In my case, I just notice the IR on mine 2 days ago, especially when using on battery. It's not as bad as others' cases but it is faintly there. I've had my computer for almost 1 month and it had been absolutely perfect until this point.

I think I will call Apple Care so they can write it in my file. If there' such a thing; I've read the hard time this other poster had and no one seem to have a clue by reading his file.

DC

My third week 33 LG has no IR whatsoever.

1hour+ testing with the same method I used on my last two rMBP with LG screens (which showed up after 30 minutes and 5 minutes respectively).

If you want them to add the notes into the "file" I think you need to actualy request for it. I was able to and the notes remained the next time I called back. If you get some dope on the phone, just politely end the phone call and call again for someone who is actually competent. Either that or insist for a transfer to a Senior. Another thing is to make sure to call Apple Care's (1 800 APL-CARE) phone and not Apple's customer service (1800 MY APPLE). I've always gotten **** help from customer service for some reason. Apple Care seems to be the better bet of the two.

Thank you for your kind advice. And yes, I do that with any place I call, though I don't like hanging up on people, I rather call back and get someone that has a clue. I have to say that every single time I had to call Apple throughout the years they have been great.

(Unrelated: I had an HTC One X phone for 1 month and had to call them, horrible customer service. Returned that and went back to my iPhone)

Jerbs, how long did you have the computer? I thought I had a perfect one until 2 days ago. Now I'm getting nervous and don't wanna play that endless swaps with Apple.

DC

DCNY69 wrote:

Thank you for your kind advice. And yes, I do that with any place I call, though I don't like hanging up on people, I rather call back and get someone that has a clue. I have to say that every single time I had to call Apple throughout the years they have been great.

(Unrelated: I had an HTC One X phone for 1 month and had to call them, horrible customer service. Returned that and went back to my iPhone)

Jerbs, how long did you have the computer? I thought I had a perfect one until 2 days ago. Now I'm getting nervous and don't wanna play that endless swaps with Apple.

DC

I have never had a rMBP for more than a day. Since the first two computer IR showed up within 30 minutes

this one I just got today. Will continue to monitor.

Well let me tell you guys a funny story that I experianced today, I got my replacement rMBP on friday and it had a LG screen and also had the IR issue. So I called my personal contact that apple appoted to me and he is so nice and he did transfer me to a apple care specialist and he wanted to double check whether he can get me a samsung display. But then this apple care senior specialist called Mathew said he will send this info to enginears and get back to me on tuesday. So today he get back at me and to my surpriced this senior specialist told me Eng told him that few Mac book pro Retinas has this issue and its totally normal and they do not recomend to replace or repair. I was furious and told him if it is few rMBP then its not normal if it is everything then thats normal, and then I told him according to your argument few computers might not work and thats normal then you dont have to repair that also. I really listen to him very hard for 30 min a phone call that lasted for 50 min before I lashed back at him. I had to tell him my proffesion to stop him bull *******. Then after telling my profession and talking about 14 day return policy and telling him if you stick to this word I can take you to courts he transfered me to a sales representatiive to arange a replacement.

So then this sales representative asks me all sorts of questions (cos I told apple in my proffesion I have to read lot of scientific papers so I read lot of PDF documents). So this sales representative asked me whats the software I use to view PDFs. Then I told her its Preview. Then to my surprice she asked me whats that software Preview. Is it a Microsoft software. (Ha ha they dont know there own softwares). Then I told her preview is the software that comes with the macOSX. And She didnt belive me (And I think she still thinks I lyed and preview is a microsoft software).

So finally this lady told me to send my mac back and they can do a replacement after that. Then I told her its not the way it happend earlier. So then I had to put her on hold and called my personal contact in Apple online store (who arange my previous replacement) and had to do a conference call. He listen to this girls story and told her you can hang up I ll take care of this. And finally he arranged a replacement with in minutes. So this is my story today.

So guys dont back down fight for your right, They come up with some stupid arguments.

<Edited by Host>

Well DUH! Then you can't say your LG display has no IR at all. You just got the computer.

Let us know in 30 days and I do hope you don't have to. 😉

DC

PS: In my case, I didn't do any testing, much less the ridiculous things I have been reading there. I noticed it on my Apple grey background after I had been reading email with my usual 50% brightness.

DCNY69 wrote:

Well DUH! Then you can't say your LG display has no IR at all. You just got the computer.

Let us know in 30 days and I do hope you don't have to. 😉

DC

Yes I just got the computer, but most users here who had gotten replacements do tests right out of the box and found that they had LG displays and noticed IR. Within 5 hours right out of the box.