Alright, earlier this morning/afternoon I posted that my Samsung has no IR problems, and I want to tell you guys it is still doing well with no IR/ghosting whatsoever. I did however notice a "mura" or a small cluster of defective pixels. They were hard to see but once I restarted the computer it became visible almost immediately. There's nothing really wrong about them, it is just brighter on that single spot (about 2 millimeters in thickness).
I went ahead and called the sales rep who was able to get me a replacement the first time, but he didn't answer the phone. I left a detailed voicemail about my problem and about ~30 minutes later he called back sincerely apologizing for yet another defect on the rMBP. He then kindly set up another case for me and transfered my to a customer service rep and told me to give him a call back with my new case number if anything goes wrong.
I had to deal with the service rep's nonsense for a good 20 minutes before she transfered me to her Senior Advisor since she had no clue how to deal with a replacement for my replacement. The SA talked to me about my problem for a few minutes and was really understanding about the issue. I was given 2 options:
- I could either set up another replacement (~1-2 weeks to receive)
- Get the screen replaced overnight
Obviously I went to the replacement since I'm not comfortable with repairs on a brand new rMBP.
I also asked him about the screens being manufactured for the rMBPs and told him all about what's been going on in this thread, and how Samsung screens were performing much better than the LG ones. He was a little surprised that Apple used LG screens for the new models and he always thought that they were Samsung. He then assured me that Apple WILL get me a perfect rMBP with no defects no matter how many tries it takes them and also put in notes in my case to ensure that the new replacement will undergo stricter quality checks by people who run the diagnostics etc. The SA was also able to tell me that all the newly manufactured MBPs from this point on should all have Samsung displays (but don't hold that against me if it's untrue!).
Very impressed with the quality of service provided to me this time as I almost had to do nothing on my part and it was obvious the SA knew exactly what he was doing and how to handle the problem (unlike MANY others). I'm pretty bummed still, that my Samsung-display rMBP needs to be replaced and that school is starting soon. 😟
*edit*
There's also a much smaller thread going on about the "mura" bright spots too! Here's the link in case you have any and were wondering about them. https://discussions.apple.com/thread/4042189?tstart=0
Message was edited by: DJ Coffee