You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.


After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).


Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

Reply
9,629 replies

Feb 23, 2015 5:22 PM in response to mittense

Add my name to the list of those living with the ghost!


I took my Mid 2012 MacBook Pro in to the Genius Bar today, showed them the problem, and they are going to replace the screen for the standard $310 flat rate. This is the same price I paid to have the main board replaced earlier (which is now covered http://www.apple.com/support/macbookpro-videoissues/).


I'm hoping that Apple will step up and fix these issues like they did with the video issues, but so far it appears we all have to push for them to "do the right thing."

Mar 2, 2015 4:05 PM in response to mittense

I have a 2014 13" rMBP that I purchased from Apple through Amazon. I don't have any Image Retention issues, but I do have a display with really uneven white-balance/color-temperature. Specifically, the left side of the display has a considerable pink tint compared the right side. I took it to the geniuses at the apple store after going through some troubleshooting steps with apple support over the phone, and the three employees who looked at my display claimed to see no issue at all and proceeded to not offer full repair coverage. They did offer to do a one-time display replacement, but that would not be a guaranteed fix and have the side-effect of preventing me from exchanging my unit through Amazon if the new display wasn't any better.


I could just get it replaced through Amazon, but if there's a high likelihood that I'll need to go through a bunch of units with similar or worse problems, I really don't want to deal with the trouble. Can anyone with more experience comment on whether I can reasonably expect to get a better unit through replacement?

May 9, 2015 6:58 PM in response to mittense

I just purchased a mid-2014 MacBook Pro Retina 13" and tried the Marco ghosting test, and the grid definitely showed up, even after a few seconds. It's also a very yellow screen, which I've been able to fix a bit by calibrating, but overall a very dim and disappointing display. I bought it from Apple online, refurbished, so they just sent it to me. What's really shocking is my iPad Air has a better screen than this $2k laptop...


Has anyone found a way to determine the screen manufacturer in Yosemite? The terminal commands don't seem to work anymore.

MacBook Pro Retina display burn-in?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.