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mittense Author

Level 1

8 points

MacBook Pro Retina display burn-in?

I first noticed this after my MBP [Retina] had gone to sleep, but: when returning to the login screen (since I have it set to require a password whenever the computer is idle long enough) I noticed what appeared to a very faint ghosting primarily noticeable on darker backgrounds.

After messing around with it a bit, there seems to be a fairly consistent in-display ghosting that occurs without much time at all; I was able to leave my screen on (a little above half-brightness) for about 10-15 minutes and the ghosted "burn" would be of the screen I left it on (which I deliberately reconfigured so that everything would be a new position).

Has anyone else experienced this? Is this a normal thing that I just have to get used to? It's not really noticeable at all in standard use.

MacBook Pro (Retina, Mid 2012), Mac OS X (10.7.4)

Posted on Jun 16, 2012 10:26 PM

9,629 replies

zolobot

Level 1

0 points

Aug 15, 2012 8:58 AM in response to mittense

I'm sure this IR issue would be big in the news (like the iPhone4 antenna issue was) if Apple commented it in any way, so they won't.

It's also worth pointing out that IR of these levels is also a privacy issue. Next user can see what the previous user has been up to last just by having a solid dark background.

Anyway, I got my second screen replacement today. It's an LG again and slight IR is already creeping in...

Faulty screen serials I've had so far:

DCN22230DWHDMJ0AN - original

DCN228701U1DMJ0A0 - second

DCN229413ZUDMJ0AM - current

Those who report non-faulty LG screens, could you please list your screen serials?

My machine is week 24, but I wouldn't draw any conclusion from that...

Aug 15, 2012 9:00 AM in response to Community User

orangeApple77

Sorry 😝 sorry, you are absolutely right...

Aug 15, 2012 9:02 AM in response to Maziyar

Maziyar

I agree completely. I hope that people get what they deserve, a working computer for what they paid, which is a lot. I know this can be very frustrating,

exasperating even.

Aug 15, 2012 9:01 AM in response to orangeApple77

Quick update of faulty or perfect display stats:

LG week unknown (8x)

LG week 23 (3x)

LG week 24 (3x)

LG week 26 (4x)

LG week 29 (2x)

LG week 30 (2x)

LG week 31 (2x)

LG week 32 (3x)

LG week 33 (2x)

Unknown week 24

LG week unknown

LG week 26 (3x)

LG week 29

LG week 33 (2x)

Samsung week unknown (2x)

Samsung week 23

Samsung week 30 (2x)

Samsung week 32

Samsung week 33 (3x)

Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar

Find out your display manufacturer: Open Terminal, copy & paste:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.

Aug 15, 2012 9:10 AM in response to Sfasciacarene

Sfasciacarene

no worries. this will put you on edge for sure. i hope it gets better for everyone instead of worse.

Aug 15, 2012 9:38 AM in response to zolobot

My working LG screen details. Do all the LG screens have the same model numbers?

LP154WT1-SJA1

DCN22820HFXDMJ0AY

Aug 15, 2012 9:42 AM in response to Dazzler J

Dazzler J wrote:

My working LG screen details. Do all the LG screens have the same model numbers?

LP154WT1-SJA1

DCN22820HFXDMJ0AY

Faulty:

LP154WT1-SJA1

DCN22930KECDMJ0AE

Aug 15, 2012 9:47 AM in response to Marshall Burchard

I guess the model numbers dont mean much then.

Aug 15, 2012 10:18 AM in response to Sfasciacarene

I ordered mine on July 24 in switzerland.

Cant decipher the manufactureing week :

fourth fifth and sixt cipher is J66

According to the terminal its an LG.

I have tested and will keep testing dureing the weeks till next week if i have a image retention.

But sincerly till now and done also the grid test for 15 minutes with cmd+q to quit on a solid dark grey and i swear, there is no image retention. No yellowish screen, dark is dark, white is white, no pinkish apple logo or whatsoever.

I am not saying, that there aren't errors with LG, but so do Samsung have errors too.

While i was hopeing for a samsung screen, but i see no technical reason to bash LG or Apple, if they give you a nice crisb lovely display, which is working perfectly, but will keep you updated guys.

PS: Mine is a DCN230, non faulty!

Message was edited by: syrius777:Updated

Aug 15, 2012 10:25 AM in response to Community User

Week 30, LG with ir problem after 5 minutes, returned.

Week 33 on its way will report once I get it.

expandin

Level 1

0 points

Aug 15, 2012 10:48 AM in response to mittense

Week 32, LG - No IR problems so far. This is my 5th MacBook Pro Retina. All units before had dust, dead pixels and IR issues. Extremely dissappointed by the QA. And honestly Apple, if a customer walks in ready to drop €2000+ on a laptop, you can't sell stuff with dead pixels and quality issues. It's unimaginable at this price point IMHO. Plus some funky statements from Apple specialists I got at the store, like hey if it's just 2-3 pixels dead pixels, that's still Ok. At this price point? Really!? I can't believe it's hard to wipe the screen free of dust. Every single one of them had dust stuck between filter / glass sheets. 😟

Aug 15, 2012 10:42 AM in response to expandin

Quick update of faulty or perfect display stats:

LG week unknown (9x)

LG week 23 (3x)

LG week 24 (3x)

LG week 26 (4x)

LG week 29 (2x)

LG week 30 (3x)

LG week 31 (2x)

LG week 32 (3x)

LG week 33 (2x)

Unknown week 24

LG week unknown (2x)

LG week 26 (3x)

LG week 29

LG week 32

LG week 33 (2x)

Samsung week unknown (2x)

Samsung week 23

Samsung week 30 (2x)

Samsung week 32

Samsung week 33 (3x)

Find out your build week: http://www.appleserialnumberinfo.com/Desktop/index.php Put the serial in the top left corner bar

Find out your display manufacturer: Open Terminal, copy & paste:

ioreg -lw0 | grep \"EDID\" | sed "/[^<]*</s///" | xxd -p -r | strings -6

and then press Enter. If the result starts with LP it's an LG, if it starts with LSN it's a Samsung.

Aug 15, 2012 10:53 AM in response to mittense

LG, week 26 build here. Nasty IR (and two chips in the case, QC not so good) but the backlight and contrast are lovely - it's such a shame.

Called Apple Care, went into the store... They totally agreed the issue was present and easy to see / trigger, and put notes on my file. Of course they claimed to be unaware of the issue. Was told basically to try Apple Care again, which I'll do tomorrow.

I was a bit unnerved to see of three display models, one was LG which was by far the better the other two where AOU or whatever it was, they looked noticably darker and less clear. So now this means the lottery includes a third equally bad option.

Prayin' for a Samsung advance replacement when I call Apple Care!

Aug 15, 2012 11:40 AM in response to mittense

LG, Week 25. Have had the unit since the end of June, and I think its one of the safe ones.

Screen is amazing, and as per the previous post, the backlight and contrast are awesome.

Edit: My mistake... no IR issues in the LG, Week 25 rMBP. I must have confused it with one of my previous macbooks.

Aug 15, 2012 11:53 AM in response to michaelkim89

My first unit was an Lg, Week 23, and that had some horrible IR, with patches that looks randomly dimmer than other parts of the screen (probably due to my having a dark wallpaper)

MacBook Pro Retina display burn-in?